New York, New York, United States · On-site
$65k–$75k/yr
(Job Application Link) THE OPPORTUNITY Swish Breaks is one of the fastest-growing names in live commerce, reaching collectors across Whatnot, Fanatics Live, TikTok Shop, and now SwishX, our first-party digital platform. …
Skills: Customer Success, Customer Experience, Ticketing Platforms, Process Building, SOP Development
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Build and launch the customer support function for SwishX from the ground up, including workflows, tools, and quality standards. Drive member loyalty by creating a seamless support experience across multiple platforms and collaborating with operations to fix root-cause issues.
Requires 3-5 years of experience in customer success or support, preferably within ecommerce, marketplaces, or startups. Must be proficient with ticketing platforms like Zendesk or Gorgias and have a proven track record of building support processes.
Swish Breaks is one of the fastest-growing names in live commerce, reaching collectors across Whatnot, Fanatics Live, TikTok Shop, and now SwishX, our first-party digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product SwishX from the ground up defining the processes, tools, quality standards, and escalation paths that deliver a seamless experience across every touchpoint. You'll be hands-on, creating a support operation that scales while ensuring every interaction strengthens trust, loyalty, and the overall member experience.
You will:
Build one member experience across SwishX and Swish LIVE, delivering consistent support regardless of where members buy.
Launch SwishX support from the ground up, including workflows, response standards, knowledge base, and ticketing.
Turn every support interaction into a loyalty moment through fast, empathetic resolution and scalable support tools.
Create a single source of truth for customer issues, driving root-cause fixes with Operations and Fulfillment.
Scale customer support from reactive issue resolution to proactive member success as the business grows.
You have:
3–5 years in customer success, support, or customer experience, ideally in ecommerce, marketplaces, live commerce, or startups.
Experience with ticketing platforms like Zendesk, Gorgias, Intercom, or similar.
A track record of building support processes, SOPs, and workflows from the ground up.
Strong written communication, analytical skills, and the ability to use data to improve the customer experience.
A calm, empathetic approach that turns customer issues into long-term loyalty.
Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG
You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media)
You love creators, fans, collectors, and the culture that surrounds them — this isn’t just a job to you
Model championship culture: speed, precision, no ego, no drama, high accountability
High ownership: Leaders here solve, not wait
No ego: We review, take feedback, fix mistakes fast
Speed + judgment: You ship constantly
AI-first: If it can be automated, you automate it
In-office energy: Culture doesn’t build itself on Zoom
Live streaming powerhouse spanning sports, media, lifestyle + fashion
At Swish Breaks, we are revolutionizing the live-streaming e-commerce space. With a robust platform that processes over 90,000+ orders each month, we have built a reputation for delivering an unparalleled shopping experience to millions of viewers. While we currently dominate the sports industry, we are excited to expand our reach into the world of lifestyle and fashion, bringing the latest trends and must-have products directly to our audience through interactive live streams. Our innovative approach allows viewers to discover, engage with, and purchase products in real-time, creating an immersive shopping experience like no other. From high-end collectibles to cutting-edge fashion and streetwear, we’re bridging the gap between entertainment and e-commerce, making shopping exciting, social, and seamless. As we continue to grow and diversify, we are driven by a passion for creating memorable experiences, connecting brands with customers in meaningful ways, and pushing the boundaries of what's possible in the live-streaming space. Join us on our journey to redefine the future of shopping—where every live stream is a new opportunity to engage, explore, and shop.
Offices: New York, NY 10001, US
View all jobs at Swish BreaksLive streaming powerhouse spanning sports, media, lifestyle + fashion
At Swish Breaks, we are revolutionizing the live-streaming e-commerce space. With a robust platform that processes over 90,000+ orders each month, we have built a reputation for delivering an unparalleled shopping experience to millions of viewers. While we currently dominate the sports industry, we are excited to expand our reach into the world of lifestyle and fashion, bringing the latest trends and must-have products directly to our audience through interactive live streams. Our innovative approach allows viewers to discover, engage with, and purchase products in real-time, creating an immersive shopping experience like no other. From high-end collectibles to cutting-edge fashion and streetwear, we’re bridging the gap between entertainment and e-commerce, making shopping exciting, social, and seamless. As we continue to grow and diversify, we are driven by a passion for creating memorable experiences, connecting brands with customers in meaningful ways, and pushing the boundaries of what's possible in the live-streaming space. Join us on our journey to redefine the future of shopping—where every live stream is a new opportunity to engage, explore, and shop.
Offices: New York, NY 10001, US
View all jobs at Swish Breaks