Tel-Aviv, Tel-Aviv District, Israel · Hybrid
Who are we? Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence. What will you do at Sweep? We’re looking for a Customer Success Ma…
Skills: Salesforce CRM, Customer Success Management, Project Management, Consultative Communication, Salesforce Architecture
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The role serves as the primary post-sale contact, managing customer onboarding, implementation, and ongoing success to drive retention and expansion. It involves configuring Sweep within Salesforce environments and partnering with product teams to integrate customer feedback.
Candidates need 3+ years of experience in Customer Success or Salesforce consulting within a B2B SaaS environment. Expertise in Salesforce CRM automation, workflows, and reporting is essential.
Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.
We’re looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with Sweep. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion.
Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success.
Develop success plans, business reviews, and performance metrics tied to customer goals.
Maintain and renew customer contracts on a yearly basis
Identify and convert upsell and expansion opportunities by aligning Sweep’s capabilities to evolving customer needs.
Build a deep understanding of each customer’s Salesforce architecture, GTM processes, and data structure to guide adoption of Sweep’s platform.
Configure and optimize Sweep within Salesforce environments; provide hands-on technical guidance during rollout.
Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests.
3+ years of experience in Customer Success, Salesforce consulting, or technical account management in a B2B SaaS company or SI.
Expertise in Salesforce CRM, including automation, workflows, reporting, and integrations.
Proven success driving adoption and value realization in complex, data-driven environments.
Strong communication, problem-solving, and stakeholder management skills.
Comfortable leading technical conversations with admins, ops leaders, and executives.
This is an in office position in our Tel Aviv office.
As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, Tel Aviv, Spain and Philippines, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our Career’s page https://www.sweep.io/sweep-careers.
Forget optimization. Stay ahead in the agentic era.
Sweep is the agentic layer for enterprise systems — where teams and metadata agents plan, change, and govern with speed and confidence. By connecting to platforms like Salesforce, Snowflake, ServiceNow, and more, Sweep continuously ingests and maps the metadata that defines how business systems actually work. It contextualizes dependencies, automation logic, and permissions into a shared system model that becomes a durable enterprise asset over time. With full context in place, teams can safely analyze impact, reduce risk, and act without guessing. Sweep enables governed AI at scale — helping enterprises modernize, integrate, and deploy agents without breaking what’s already built.
Offices: 156 W 56th St, New York, 10019, US · Lincoln 20, 21, Tel Aviv, IL
Forget optimization. Stay ahead in the agentic era.
Sweep is the agentic layer for enterprise systems — where teams and metadata agents plan, change, and govern with speed and confidence. By connecting to platforms like Salesforce, Snowflake, ServiceNow, and more, Sweep continuously ingests and maps the metadata that defines how business systems actually work. It contextualizes dependencies, automation logic, and permissions into a shared system model that becomes a durable enterprise asset over time. With full context in place, teams can safely analyze impact, reduce risk, and act without guessing. Sweep enables governed AI at scale — helping enterprises modernize, integrate, and deploy agents without breaking what’s already built.
Offices: 156 W 56th St, New York, 10019, US · Lincoln 20, 21, Tel Aviv, IL
