Sutton Ford is seeking an experienced automotive professional to lead our Service-to-Sales Program. This role focuses on identifying upgrade opportunities from our high-volume service department by leveraging Mastermind,…
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Full-time
Flexible Working Hours, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, AD&D Insurance
Posted 22d ago
~40 hrs/week
Responsibilities
Lead the Service-to-Sales program by identifying vehicle upgrade and replacement opportunities for service customers. Coordinate with Sales, Service, and Finance departments to drive showroom traffic and increase vehicle purchases.
Requirements
Requires experience in automotive sales, management, or vehicle exchange with a strong understanding of trade values and financing. Proficiency with dealership systems like Mastermind, DriveCentric, and vAuto is preferred.
Full job description
Sutton Ford is seeking an experienced automotive professional to lead our Service-to-Sales Program. This role focuses on identifying upgrade opportunities from our high-volume service department by leveraging Mastermind, DriveCentric, and vAuto. If you understand equity, trade values, customer retention, and dealership operations, this is an opportunity to build a six-figure career with one of the Midwest's premier Ford dealerships.
Responsibilities
Lead Sutton Ford's Service-to-Sales / Vehicle Exchange Program.
Engage service customers regarding vehicle upgrade, lease maturity, warranty expiration, and replacement opportunities.
Use Mastermind to identify equity-mining and acquisition opportunities.
Manage customer communication and follow-up in DriveCentric (CRM).
Complete preliminary vehicle appraisals utilizing vAuto and partner with the Used Vehicle Manager on final valuations.
Coordinate with Sales, Service, and Finance to deliver a seamless customer experience.
Generate appointments, test drives, showroom traffic, and vehicle purchases.
Build strong relationships with Service Advisors and Fixed Operations leadership.
Track program performance and customer retention metrics.
Qualifications
Automotive sales, sales management, finance, vehicle exchange, or service-to-sales experience.
Strong understanding of trade values, financing, and dealership operations.
Experience with Mastermind, DriveCentric, vAuto, or similar dealership systems preferred.
Excellent communication and relationship-building skills.
Self-motivated with a proven record of delivering results.
Valid driver's license.
Benefits:
Flexible working hours.
Health, Dental, Vision, Life & AD&D insurances and Supplemental Insurances.
401(k).
Paid Leave.
Why Sutton Ford?
High-volume service department providing daily opportunities
Family-owned dealership with an outstanding reputation
Top-ranked Ford commercial and fleet operation
Professional development and advancement opportunities
Competitive benefits and unlimited earning potential
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Turnkey fleet & upfit solutions for government, public safety, and work truck customers.
Industry
Motor Vehicle Manufacturing
Company size
51-200 employees
Founded
1989
Headquarters
Matteson, IL
LinkedIn followers
137
Sutton Ford Fleet delivers full-service vehicle solutions for government, law enforcement, municipal, and private-sector fleets across the United States. As one of the top Ford fleet and government dealerships nationwide, the company specializes in turnkey programs that streamline every stage — from vehicle acquisition and upfitting to nationwide delivery and lifecycle management.
With operations in Matteson, Illinois (Sutton Ford) and Cocoa, Florida (Cocoa Ford), our network combines dealership expertise with Frontline Vehicle Supply, our dedicated upfitting division. Together, we engineer precision-built vehicles designed for performance, compliance, and mission-readiness.
We proudly serve a broad range of clients — from public safety agencies and municipalities to utilities, contractors, and corporate fleets. Sutton Ford Fleet maintains active contracts with the State of Illinois Joint Purchasing Program and the Suburban Purchasing Cooperative, and supports major government partners including the City of Chicago, State of Illinois, and Cook County.
Our capabilities include:
Turnkey fleet and upfit solutions for government and private-sector clients
Expert sourcing and build integration for public safety, utility, and commercial fleets
Partnerships with leading brands such as Federal Signal, Setina, Havis, Holman, and WeatherGuard
Over 30 years of experience delivering vehicles nationwide with cooperative purchasing compliance
A dedicated Fleet Operations Division with 35+ upfit technicians and comprehensive support staff
Sutton Ford Fleet goes beyond the vehicle — delivering reliability, scalability, and operational advantage for organizations that keep America moving.
Offices: 21315 Central Ave, Matteson, IL 60443, US
Turnkey fleet & upfit solutions for government, public safety, and work truck customers.
Industry
Motor Vehicle Manufacturing
Company size
51-200 employees
Founded
1989
Headquarters
Matteson, IL
LinkedIn followers
137
Sutton Ford Fleet delivers full-service vehicle solutions for government, law enforcement, municipal, and private-sector fleets across the United States. As one of the top Ford fleet and government dealerships nationwide, the company specializes in turnkey programs that streamline every stage — from vehicle acquisition and upfitting to nationwide delivery and lifecycle management.
With operations in Matteson, Illinois (Sutton Ford) and Cocoa, Florida (Cocoa Ford), our network combines dealership expertise with Frontline Vehicle Supply, our dedicated upfitting division. Together, we engineer precision-built vehicles designed for performance, compliance, and mission-readiness.
We proudly serve a broad range of clients — from public safety agencies and municipalities to utilities, contractors, and corporate fleets. Sutton Ford Fleet maintains active contracts with the State of Illinois Joint Purchasing Program and the Suburban Purchasing Cooperative, and supports major government partners including the City of Chicago, State of Illinois, and Cook County.
Our capabilities include:
Turnkey fleet and upfit solutions for government and private-sector clients
Expert sourcing and build integration for public safety, utility, and commercial fleets
Partnerships with leading brands such as Federal Signal, Setina, Havis, Holman, and WeatherGuard
Over 30 years of experience delivering vehicles nationwide with cooperative purchasing compliance
A dedicated Fleet Operations Division with 35+ upfit technicians and comprehensive support staff
Sutton Ford Fleet goes beyond the vehicle — delivering reliability, scalability, and operational advantage for organizations that keep America moving.
Offices: 21315 Central Ave, Matteson, IL 60443, US