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Skills: Telephone Etiquette, Patient Registration, Scheduling, Data Entry, Patient Confidentiality
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Clinical Operations Manager – Practice Operations - Hybrid
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Full-time
Posted 44d ago
~40 hrs/week
Responsibilities
The role involves greeting patients via phone, registering new patients, and managing scheduling and demographics. It also requires maintaining patient records and ensuring the confidentiality of protected health information.
Requirements
The candidate must be able to maintain a professional phone manner and adhere to scheduling guidelines. Ability to work as a team player and handle patient inquiries courteously is required.
Full job description
Job Duties and Responsibilities:
Welcomes and greets all patients and visitors over the phone
Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
Responsible for keeping the call center area clean, organized, and of a professional appearance
Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
Ensures the availability of treatment information by maintaining proper patient records
Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
Be a team player and assist with other tasks during downtime
Creating exceptional value for our patients, physicians and payors through our unique healthcare delivery model.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
2004
Headquarters
Brentwood, Tennessee
LinkedIn followers
22,338
Total funding
$2.6B
Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 180 locations nationwide. We provide exceptional integrated healthcare experiences between our providers and patients.
Our diverse company operates multiple types of healthcare services dedicated to improving the quality of care in a convenient and cost-effective manner.
Our integrated approach to advancing markets allows for flexibility to provide care on an individualized, local market basis. Whether entering into a new market with surgical facilities, ancillary services or joint ventures with health systems, or furthering an existing market’s growth potential by focusing on base business, in-market development and new service lines, our experience has shown us that no two markets are alike. We see value in individuality.
At Surgery Partners, our mission is to enhance patient quality of life through partnership. Surgery Partners is an organization deeply committed to providing quality, compassionate and personalized care, to meet the needs of our diverse patients, employees and physician partners in the communities in which we serve. Our colleagues are critical in achieving that mission. As it truly brings out the best in all of us, Surgery Partners is committed to diversity and inclusion.
Our Surgery Partners team is comprised of more than 15,000 employees and 4,600 affiliated physicians, serving more than 600,000 patients annually. Want to work with us? Check out our website for current employment opportunities.
Offices: 340 Seven Springs Way, Suite 600, Brentwood, Tennessee 37027, US
Ambulatory Surgery CentersAnesthesiology GroupsHealthcare SolutionsHospitalsAncillary ServicesTotal Joint ReplacementNursingand PhysiciansHospitalHealth Care
Creating exceptional value for our patients, physicians and payors through our unique healthcare delivery model.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
2004
Headquarters
Brentwood, Tennessee
LinkedIn followers
22,338
Total funding
$2.6B
Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 180 locations nationwide. We provide exceptional integrated healthcare experiences between our providers and patients.
Our diverse company operates multiple types of healthcare services dedicated to improving the quality of care in a convenient and cost-effective manner.
Our integrated approach to advancing markets allows for flexibility to provide care on an individualized, local market basis. Whether entering into a new market with surgical facilities, ancillary services or joint ventures with health systems, or furthering an existing market’s growth potential by focusing on base business, in-market development and new service lines, our experience has shown us that no two markets are alike. We see value in individuality.
At Surgery Partners, our mission is to enhance patient quality of life through partnership. Surgery Partners is an organization deeply committed to providing quality, compassionate and personalized care, to meet the needs of our diverse patients, employees and physician partners in the communities in which we serve. Our colleagues are critical in achieving that mission. As it truly brings out the best in all of us, Surgery Partners is committed to diversity and inclusion.
Our Surgery Partners team is comprised of more than 15,000 employees and 4,600 affiliated physicians, serving more than 600,000 patients annually. Want to work with us? Check out our website for current employment opportunities.
Offices: 340 Seven Springs Way, Suite 600, Brentwood, Tennessee 37027, US
Ambulatory Surgery CentersAnesthesiology GroupsHealthcare SolutionsHospitalsAncillary ServicesTotal Joint ReplacementNursingand PhysiciansHospitalHealth Care