Austin, Texas, United States · On-site
Description About SurePoint SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management,…
Skills: Customer Lifecycle Marketing, B2B Marketing, Multi-channel Campaigns, Customer Advocacy, Data Analysis
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Develop and execute strategies to drive customer engagement, retention, and advocacy across the entire customer lifecycle. Lead customer-focused campaigns and support the strategy and promotion of the annual user conference.
Requires a Bachelor's degree and over 5 years of B2B marketing experience with a focus on lifecycle marketing. Proficiency in CRM platforms like Salesforce and marketing automation tools like Marketo is expected.
Description
About SurePoint
SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.
With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work – so our customers can focus on what matters most: serving their clients.
The Customer Marketing Manager is responsible for developing and executing strategies that drive customer engagement, retention, expansion, and advocacy across the customer lifecycle. This role leads customer-focused campaigns, communications, and programs that strengthen relationships and maximize customer lifetime value.
Event strategy is a supporting component of this role, with a primary focus on driving customer engagement for our annual user conference in partnership with the events team and cross-functional stakeholders.
At SurePoint, we know our people are our greatest strength. That’s why we offer a comprehensive total rewards package – and we’re always evolving our benefits to support employee needs at every stage of life and career.
Benefits Include
To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.
SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, physical or mental disability, veteran status, medical condition, or any other classification protected by law.
Don’t just manage your legal practice. Accelerate it.
For more than four decades, SurePoint® Technologies has empowered law firms to thrive in a constantly evolving legal landscape. Our team—comprised of CPAs, former attorneys, and leading software engineers—brings unmatched industry expertise and a deep understanding of law firm operations. Our award-winning platform delivers greater visibility and control across practice management, financial performance, client relationships, and payment workflows. By unifying front and back-office functions—and combining market intelligence—we help firms strengthen collaboration, improve efficiency, and drive growth. Today, SurePoint offers a unified technology ecosystem that blends business intelligence with financial, talent, and client management solutions. From powerful accounting tools to actionable legal insights, our platform helps law firms tackle talent challenges, maximize revenue, and enhance the client experience—fueling sustainable practice acceleration.
Offices: Austin, Texas, US
Don’t just manage your legal practice. Accelerate it.
For more than four decades, SurePoint® Technologies has empowered law firms to thrive in a constantly evolving legal landscape. Our team—comprised of CPAs, former attorneys, and leading software engineers—brings unmatched industry expertise and a deep understanding of law firm operations. Our award-winning platform delivers greater visibility and control across practice management, financial performance, client relationships, and payment workflows. By unifying front and back-office functions—and combining market intelligence—we help firms strengthen collaboration, improve efficiency, and drive growth. Today, SurePoint offers a unified technology ecosystem that blends business intelligence with financial, talent, and client management solutions. From powerful accounting tools to actionable legal insights, our platform helps law firms tackle talent challenges, maximize revenue, and enhance the client experience—fueling sustainable practice acceleration.
Offices: Austin, Texas, US
