Rancho Cucamonga, California, United States · On-site
$21/hr–$27/hr
Entry level
Description Superior Electrical, Mechanical, and Plumbing, Inc. is a trusted provider of commercial trade services, supporting new construction, tenant improvements, and a wide range of service projects. We are currently…
Skills: Dispatching, Data entry, Customer service, Work order management, Scheduling
Rancho Cucamonga, California, United States · On-site
$26/hr–$30/hr
Mid level
Description Superior Electrical, Mechanical, and Plumbing, Inc. (SEMP) is a leading provider of skilled trade services throughout California, headquartered in Rancho Cucamonga, CA. Our Southern California team is current…
Rancho Cucamonga, California, United States · On-site
$24/hr–$31/hr
Mid level
Description Superior Electrical, Mechanical, and Plumbing, Inc. is a state-wide service provider specializing in skilled trade services, tenant improvements and new construction projects. As a Skilled Construction Trades…
Rancho Cucamonga, California, United States · On-site
$22/hr–$28/hr
Mid level
Description Superior Electrical, Mechanical, and Plumbing, Inc. is a state-wide service provider specializing in skilled trade services, tenant improvements and new construction projects. As a Skilled Construction Trades…
Description Superior Electrical, Mechanical, and Plumbing, Inc. is a service provider specializing in skilled trade services throughout Southern California. We are currently seeking an experienced Commercial HVAC Install…
Description Superior Electrical, Mechanical, and Plumbing, Inc. (SEMP) is a leading provider of skilled trade services throughout California, headquartered in Rancho Cucamonga, CA. Our Northern California team is current…
Description Superior Electrical, Mechanical, and Plumbing, Inc. (SEMP) is a leading provider of skilled trade services throughout California, headquartered in Rancho Cucamonga, CA. Our Northern California team is current…
Description Superior Electrical, Mechanical, and Plumbing, Inc. is a statewide provider of skilled commercial services, specializing in retail, grocery, and convenience store projects. We deliver excellence in commercial…
Description Superior Electrical, Mechanical, and Plumbing, Inc. (SEMP) is a statewide commercial service provider delivering quality plumbing, electrical, and mechanical solutions throughout California. We are currently …
Rancho Cucamonga, California, United States · On-site
$26/hr–$30/hr
Mid level
Description Superior Electrical, Mechanical, and Plumbing, Inc. (SEMP) is a leading provider of skilled trade services throughout California, headquartered in Rancho Cucamonga, CA. Our Southern California team is current…
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$21/hr–$27/hr
Full-time
Medical insurance, Employee-only 401(k) retirement contributions, Supplemental insurance options, Paid sick leave, Vacation time, Professional development
Posted 32d ago
~40 hrs/week
Responsibilities
The Service Dispatcher coordinates daily operations for service technicians by managing work orders, schedules, and GPS tracking. They also serve as the primary point of contact for customers and internal teams to ensure efficient service delivery.
Requirements
Candidates must have at least one year of administrative experience and strong data entry skills with a minimum typing speed of 35 WPM. Proficiency in multitasking and time management is essential, while knowledge of plumbing, electrical, or construction terminology is preferred.
Full job description
Description
Superior Electrical, Mechanical, and Plumbing, Inc. is a trusted provider of commercial trade services, supporting new construction, tenant improvements, and a wide range of service projects. We are currently seeking a Service Dispatcher to join our team and help coordinate daily operations for our service technicians under the direction of department management.
The ideal candidate will have experience reviewing work schedules, monitoring GPS activity, and coordinating work orders and callbacks to ensure efficient service delivery. This role is essential in maintaining clear communication between customers, technicians, and internal teams while helping keep projects on track and running smoothly.
Schedule
Sunday - Thursday 1:30 p.m. to 10 p.m. with a training schedule of Monday - Friday 1:30 p.m. to 10 p.m.
Responsibilities
Receive and process inbound customer emails and service technician calls
Provide informative and proactive customer service
Take detailed work order notes and communicate relevant information to internal teams
Schedule and coordinate service calls within department guidelines
Create work orders and support documentation to complete service requests
Monitor technician workflow and job site progress
Follow-up with service technicians, service managers and account managers regarding work orders, callbacks and paperwork
Monitor and document GPS on service technicians and provide accurate estimated time of arrivals
Perform other clerical duties as assigned by the department supervisor
Requirements
Minimum of one year of administrative experience
Must possess accurate data entry skills with the ability to type 35 WPM with no errors
Ability to multitask and prioritize workflow
Strong attention to detail and time management skills
Terminology knowledge in plumbing, electrical or construction is desired but not required
About the Company
Superior Electrical, Mechanical & Plumbing, Inc. is a commercial service and construction company with over 20 years of experience delivering high-quality electrical, plumbing and HVAC solutions across California and other states. Our team is committed to reliability, safety, and strong customer partnerships while supporting projects that keep businesses and facilities running efficiently.
Benefits
Superior EMP offers competitive compensation and a benefits package that includes:
Medical insurance
Employee-only 401(k) retirement contributions
Supplemental insurance options
Paid sick leave and vacation time
Opportunities for professional development and career growth
Superior Electrical, Mechanical, and Plumbing, Inc. does not accept unsolicited resumes or outreach from third-party recruiters or agencies. Unsolicited emails, calls, or submissions will not be considered.
Superior is a full-service, multi-licensed contractor serving commercial and industrial accounts locally as well as nationwide. We specialize in all areas including new construction, tenant improvement, remodels and design / build in addition to 24-hour emergency service and scheduled maintenance.
The convenience of working with one contractor for all your construction, service and maintenance needs not only saves time, it saves money. Superior's specialty teams work together to insure your project runs smoothly.
Superior: more than a name. It's our company philosophy.
Offices: 8613 Helms Ave, Rancho Cucamonga, California 91730, US
Superior is a full-service, multi-licensed contractor serving commercial and industrial accounts locally as well as nationwide. We specialize in all areas including new construction, tenant improvement, remodels and design / build in addition to 24-hour emergency service and scheduled maintenance.
The convenience of working with one contractor for all your construction, service and maintenance needs not only saves time, it saves money. Superior's specialty teams work together to insure your project runs smoothly.
Superior: more than a name. It's our company philosophy.
Offices: 8613 Helms Ave, Rancho Cucamonga, California 91730, US