Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Skills: CAD, SolidWorks, Siemens TIA, HMI In-touch, 3D Modelling
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Al Khobar, Eastern Province, Saudi Arabia · On-site
Mid level
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Skills: Electrical Engineering, Electric Motor Repair, Generator Design, Transformer Repair, Switchgear Design
Birmingham, England, United Kingdom · Remote Solely
Senior
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Skills: Tendering, Technical Analysis, Pricing, Cost Estimation, SAP
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Skills: Project Management, Spare Order Management, Analytical Skills, Problem Solving, MS Excel
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Skills: Master Scheduling, Production Planning, Supply Chain Management, MRP/ERP Systems, SAP
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Skills: Record To Report, IFRS, General Ledger, Financial Reporting, ERP Systems
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Skills: Qlik Sense, Advanced Excel, Power Pivot, Data Modeling, Business Intelligence
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Skills: SolidWorks, AutoCAD, SolidWorks PDM, Sheet Metal Design, Pipe Routing
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
Skills: Field Service Management, Pump Repair, Team Leadership, Cost Calculation, HSE Compliance
Cuautitlán Izcalli, State of Mexico, Mexico · On-site
Senior+
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the r…
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$28/hr–$29/hr
Full-time
high school, associate degree
401K plan with up to a 6% company match, 12 Paid Holidays, Paid Time Off, Medical insurance, Dental insurance, Vision insurance
Posted 45d ago
~40 hrs/week
Responsibilities
The role involves interpreting customer requirements for aftermarket parts and services to provide accurate quotes and professional support. Key duties include processing orders in the Visual ERP system and managing service programs such as repairs and exchanges.
Requirements
Candidates must have a high school diploma and at least 3 years of experience in customer service or a troubleshooting environment. A mechanical background and an associate degree in a technical field are highly desirable.
Full job description
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
Job Summary Communicates with internal and external customers to interpret customer requirements for aftermarket parts and service. Responsible for ensuring customers receive quality and professional service by providing adequate product support to the extent of attaining purchase orders and/or negotiating resolutions with customers as required. Have extensive knowledge on Service programs including; provides quotes (written and or verbal), discuss all programs to include Exchanges, Repairs, Parts, New Cutter Cartridges and proficient in processing the for mentioned programs in Visual ERP system.
Principle Duties & Key Responsibilities
Responsible for preparing parts quotes to meet both the customer’s needs and specific contractual requirements as determined by the purchase order.
Specify correct part for previously supplied equipment.
Prepare quotes, advise of pricing and required lead time for parts.
Estimate cost and prices when actuals are not available, when necessary.
Document quotes on system quote program and hard copy serial file when applicable.
Effectively learn all aspects of Visual and Call Center and have a working knowledge to process orders; reference historical information, understand the Material Planning and Lead times.
Responds to customers, sales managers and manufacturing representatives inquiries regarding status and delivery of orders/proposals.
Understands and explains service programs and product warranty to end customers.
Builds relationships to provide repeat business and excellent customer service.
Performs other duties and special projects as assigned.
Education, Experience, & Skills:
Desirable: Associates Degree in a technical field or related field
Required:
High School Diploma
3+ years working in a Customer Service, help desk or troubleshooting environment
Excellent oral and written communication skills.
Ability to use technology and analysis tools (Excel, Outlook, web, databases)
Highly self-motivated.
Mechanical background/knowledge highly desirable
Flexible, reliable, strong work ethic, dependable team player, positive, constructive attitude.
Outstanding business etiquette skills.
Rate: $28.00/hr - $29.50/hr
What we offer you
What we offer you:
401K plan with up to a 6% company match. 12 Paid Holidays. Paid Time Off Comprehensive benefits program including medical, dental, vision, life, short- and long-term disability. Health savings account with employer matching 4 weeks of paid parental leave Motivating wellness program
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality and durability of critical goods and services by supporting energy security, natural resource management and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance and quality through our responsive network of 160 world-class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2025, our 13’500 employees delivered revenues of CHF 3.6 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN).
Offices: Neuwiesenstrasse 15, Winterthur, 8401, CH · Vasamakuja 1, Vantaa, Southern Finland 01740, FI · 344 South Pine Rd, Brisbane, QLD 4500, AU
Oil and gasPowerWaterseparation technologymixing technologyapplication technologyRotating equipmentPumpsGeneral industryWastewater treatment
Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality and durability of critical goods and services by supporting energy security, natural resource management and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance and quality through our responsive network of 160 world-class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2025, our 13’500 employees delivered revenues of CHF 3.6 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN).
Offices: Neuwiesenstrasse 15, Winterthur, 8401, CH · Vasamakuja 1, Vantaa, Southern Finland 01740, FI · 344 South Pine Rd, Brisbane, QLD 4500, AU
Oil and gasPowerWaterseparation technologymixing technologyapplication technologyRotating equipmentPumpsGeneral industryWastewater treatment