Senior Customer Service Representative (Distribution Center)
Sarasota, Florida, United States · On-site
Mid level$858M raised
Overview We are currently looking for a Sr. Customer Service Representative (Distribution Center) to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. …
Skills: Customer service, Sales, Account management, Data entry, Microsoft Office
Overview We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of t…
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for nearly 100 years. You join an organization with a strong sense of commu…
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for nearly 100 years. You join an organization with a strong sense of commu…
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Skills: Customer service, Sales, Data entry, Account management, Billing processes
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 90 years. You join an organization with a strong sense of communit…
Skills: Fuel system installation, Appliance maintenance, Troubleshooting, Repair, Vehicle inspection
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for nearly 100 years. You join an organization with a strong sense of commu…
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for nearly 100 years. You join an organization with a strong sense of commu…
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for nearly 100 years. You join an organization with a strong sense of commu…
Marlborough, Massachusetts, United States · On-site
$25/hr–$31/hr
Entry level$858M raised
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for nearly 100 years. You join an organization with a strong sense of commu…
Hanover Township, New Jersey, United States · On-site
$53k–$65k/yr
Mid level$858M raised
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Skills: General ledger, Bank reconciliation, Journal entries, Balance sheet analysis, Microsoft Office
Village of Chester, New York, United States · On-site
$21/hr–$27/hr
Entry level$858M raised
Overview Up to $3,000 Signing Bonus (Dependent on Experience)* When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for nearly 100 years.…
Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Repr…
Skills: Customer service, Sales, Account management, Data entry, Administrative support
Hanover Township, New Jersey, United States · On-site
$53k–$65k/yr
Entry level$858M raised
Overview We are seeking a detail-oriented Accounting Clerk to join our corporate accounting team. This role focuses on the consistent execution of bank transaction processing, reconciliations, and discrepancy research. R…
Skills: Bank reconciliations, Journal entries, General ledger, Microsoft Office, Excel
Overview We are currently looking for a Propane Support Technician to be responsible for inspecting, maintaining and filling cylinders, as well as, performing general facility maintenance to ensure order and compliance w…
Overview We are currently looking for a Cylinder Technician in our Cortland, NY location. In this role, you will be responsible for material handling, inspection of propane tanks, and the general maintenance of plant equ…
Skills: Material handling, Propane tank inspection, Equipment maintenance, Valve installation, De-valving
Muhlenberg Township, Pennsylvania, United States · On-site
Entry level$858M raised
Overview Looking for a career with purpose? One that grows your skills and contributes to a highly successful team? If you answered yes to these questions, then we would like you to join our industry-leading Service Tech…
Skills: Propane system maintenance, Heating oil system repair, Troubleshooting, Customer service, Safety compliance
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Spec…
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 90 years. You join an organization with a strong sense of communit…
Skills: Fuel system maintenance, Appliance repair, Troubleshooting, Vehicle inspection, Customer service
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for nearly 100 years. You join an organization with a strong sense of commu…
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Part-time
high school
Medical insurance, Dental insurance, Vision insurance, Paid time off, 401(k) with company match, Disability insurance
Posted 7d ago
Apply by Aug 5
~40 hrs/week
Responsibilities
The Senior Customer Service Representative serves as a primary point of contact for customers, handling inbound and outbound sales and service calls while managing account information. They also provide leadership by handling escalated customer issues and assisting other team members with operational questions.
Requirements
Candidates must have at least 2 years of experience in a customer service role and possess solid computer skills, including proficiency in Microsoft Office. A High School diploma or GED is preferred for this position.
Full job description
Overview
We are currently looking for a Sr. Customer Service Representative (Distribution Center) to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do. At the Sr. level you will also be responsible for effectively handling escalated calls from customers and serving as a point person to respond to questions from other team members.
Responsibilities
Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
Provide high levels of customer account management by properly setting up and maintaining account information and data
Forecast and maintain routes to maximize manpower, tank and vehicle utilization and ensure delivery efficiencies
Plan and schedule daily service work to maximize billable time and meet productivity goals
Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
Medical, dental, and vision (eligibility after just 30 days of employment)
Paid time off that increases with tenure
A 401(k) with company match and immediate vesting
A new employee training program and many opportunities for continued learning and career development
Minimum of 2 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
Ability to multi-task and prioritize assignments in a team environment
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit www.suburbanpropane.com.
It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!
Applications will be accepted until the position is filled.
As part of our pre-employment hiring process, background checks and drug screens are performed.
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual’s age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.
In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: https://www.phila.gov/documents/fair-chance-hiring-law-poster
Suburban Propane Partners, L.P., is a nationwide distributor of propane, fuel oil and related products and services, as well as a marketer of natural gas and electricity, servicing over 1 million customers through 700 plus locations across 41 states. The company proudly celebrated 90 years of innovation, growth and quality service in 2018. Suburban Propane is a New York Stock Exchange listed limited partnership headquartered in Whippany, NJ.
•We are proud of our 90-year plus legacy of our unwavering commitment to the highest standards for safety, the peace of mind that comes from the flexibility, reliability and dependability that underscores our commitment to excellence in customer service as well as our dedication to providing the highest quality service to our customers and our local communities. The success of this legacy is attributed to all of our dedicated employees serving our local communities across the country.
•Through our SuburbanCares pillar, we are dedicated to giving back to the local communities we serve across our national footprint, as well as our many employee-focused initiatives from career development to hiring initiatives such as “Steer Your Career,” “Heroes Hired Here,” “Apprentice Program,” as well as our philanthropic endeavors.
•Through our Go Green with Suburban Propane pillar, we are committed to the development of innovative solutions to further reduce the emissions profile of propane, to creating a pathway to zero carbon emissions and promoting the affordable, clean burning and versatile nature of propane as a bridge to a green energy future.
Offices: 240 Route 10 West, Whippany, New Jersey 07981, US
Reliable Automatic Fuel Delivery & Budget Payment PlanPrompt Delivery and InstallationHeating Equipment Service PlansSafety Trained Professionalsand 24/7/365 Emergency ServiceFuelRenewable EnergyEnergy
Suburban Propane Partners, L.P., is a nationwide distributor of propane, fuel oil and related products and services, as well as a marketer of natural gas and electricity, servicing over 1 million customers through 700 plus locations across 41 states. The company proudly celebrated 90 years of innovation, growth and quality service in 2018. Suburban Propane is a New York Stock Exchange listed limited partnership headquartered in Whippany, NJ.
•We are proud of our 90-year plus legacy of our unwavering commitment to the highest standards for safety, the peace of mind that comes from the flexibility, reliability and dependability that underscores our commitment to excellence in customer service as well as our dedication to providing the highest quality service to our customers and our local communities. The success of this legacy is attributed to all of our dedicated employees serving our local communities across the country.
•Through our SuburbanCares pillar, we are dedicated to giving back to the local communities we serve across our national footprint, as well as our many employee-focused initiatives from career development to hiring initiatives such as “Steer Your Career,” “Heroes Hired Here,” “Apprentice Program,” as well as our philanthropic endeavors.
•Through our Go Green with Suburban Propane pillar, we are committed to the development of innovative solutions to further reduce the emissions profile of propane, to creating a pathway to zero carbon emissions and promoting the affordable, clean burning and versatile nature of propane as a bridge to a green energy future.
Offices: 240 Route 10 West, Whippany, New Jersey 07981, US
Reliable Automatic Fuel Delivery & Budget Payment PlanPrompt Delivery and InstallationHeating Equipment Service PlansSafety Trained Professionalsand 24/7/365 Emergency ServiceFuelRenewable EnergyEnergy