Henderson, Nevada, United States · Remote OK
$16/hr–$17/hr
DESCRIPTION As the Contact Center Agent, you are responsible for directing potential student enrollments to the appropriate place. Your role is the first level within the Enrollment Services functional area, and you work…
Skills: Customer Service, Communication Skills, Microsoft Office, Call Center Operations, Auto-dialing Systems
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The agent is responsible for handling incoming and outgoing calls to qualify potential students and transfer them to Admissions Consultants. The role focuses on building rapport with prospects and meeting productivity metrics using an auto-dialing system.
A high school diploma or GED is required, with call center and dialer experience preferred. Candidates must possess strong communication skills, computer literacy in Microsoft Office, and the ability to work occasional evenings and weekends.
As the Contact Center Agent, you are responsible for directing potential student enrollments to the appropriate place. Your role is the first level within the Enrollment Services functional area, and you work closely with your supervisor.
The duties of this position are performed remotely. The employee is frequently required to walk, and sit at a desk and work on a computer for extended periods of time. Position requires finger dexterity, ability to bend, kneel, and reach; may be required to stand for extended periods on occasion. Movements regularly required of fingers, hands, and wrists. May be required to lift and carry up to 50 pounds on occasion. Employees will be required to attend department meetings via video conference on most occasions. Will work a standard workweek remotely/from home or in the office and may involve additional hours of work on weekdays or weekends as applicable. Employees must abide by FERPA requirements which protects the privacy of student education records.
An Education Services Platform (ESP) delivering shared services that allow educators to remain focused on students.
Studio Enterprise is an integrated Education Services Platform (ESP) designed to support institutions of higher learning. Studio Enterprise partners with colleges and universities to support their missions by providing backbone shared services. Studio Enterprise works collaboratively with partner institutions to create comprehensive solutions that respond to their unique situations, positioning them for institutional sustainability while allowing them to focus on curriculum, education, and student support.
Offices: 1920 Hillhurst Ave, #1142, Los Angeles, California 90027, US
View all jobs at Studio EnterpriseAn Education Services Platform (ESP) delivering shared services that allow educators to remain focused on students.
Studio Enterprise is an integrated Education Services Platform (ESP) designed to support institutions of higher learning. Studio Enterprise partners with colleges and universities to support their missions by providing backbone shared services. Studio Enterprise works collaboratively with partner institutions to create comprehensive solutions that respond to their unique situations, positioning them for institutional sustainability while allowing them to focus on curriculum, education, and student support.
Offices: 1920 Hillhurst Ave, #1142, Los Angeles, California 90027, US
View all jobs at Studio Enterprise