Westlake, Ohio, United States · On-site
Struers, the world’s leading manufacturer of material-testing equipment and consumables, is seeking a, is seeking a Director of Technical Services to lead service operations across the United States and Canada. Thi…
Skills: Service Management, Leadership, Business Acumen, Field Service Engineering, ERP Systems
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead service operations across the US and Canada, managing both in-house and field service teams to ensure operational efficiency and customer satisfaction. Develop strategic business plans to grow service revenue and collaborate with global teams to implement best practices.
Requires previous service management experience and a minimum of an Associate degree in Electrical Engineering, with a Bachelor's degree preferred. Candidates must have technical knowledge of mechanical systems and the ability to travel domestically and internationally.
Struers, the world’s leading manufacturer of material-testing equipment and consumables, is seeking a, is seeking a Director of Technical Services to lead service operations across the United States and Canada. This role is responsible for managing both in-house and field service teams while delivering best-in-class customer support and driving continuous improvement across the service organization.
The Director of Technical Services is responsible for overseeing all service-related activities, ensuring operational efficiency, profitability, and high levels of customer satisfaction. This role leads a team of service professionals, develops strategic initiatives to grow service revenue, and collaborates with customers, vendors, and internal stakeholders across all levels of the organization.
The role plays a critical part in shaping service strategy, improving product performance through data analysis, and supporting global service initiatives. The ideal candidate is a strong leader with a technical background, business acumen, and a passion for developing high-performing teams.
This position requires the ability to perform the essential functions of the role, with or without reasonable accommodation. The role involves frequent travel, including long-distance and overnight trips, as well as the ability to sit and work at a computer for extended periods. It also requires the ability to stand for extended periods as needed and to effectively work in both office and field environments.
We deliver class-leading materialographic solutions that help to make your product ambitions a reality.
Struers is dedicated to making the world a better place. Through deep scientific insights and ground-breaking technologies, we deliver class-leading materialographic solutions that help to make your product ambitions a reality. 📩 Get the latest preparation news here - sign up for our newsletter https://www.struers.com/en/Academy/Newsletter It’s vital your business maintains the highest standards of performance and quality. That’s why you need a partner who is ready to support you at every stage of your sample preparation process and beyond with fast, accurate, safe, and efficient results you can rely on. We call this Ensuring Certainty. It’s the reason global businesses and research institutions across virtually every industry have trusted us since 1875 to achieve their material analysis, development, and sustainability goals. YouTube: youtube.com/@StruersAS Facebook: https://www.facebook.com/Struers Instagram: struers_ensuringcertainty
Offices: Pederstrupvej 84, Ballerup, Copenhagen DK-2750, DK · 27 Mayneview St, Milton, Queensland 4064, AU · 370, Rue du Marché Rollay, Champigny-sur-Marne-Cedex, Ile-de-France 94507, BE · Zomerdijk 34 A, CT Maassluis, Maassluis 3143, NL · 7275 W Credit Ave, Mississauga, Ontario L5N 5M9, CA
We deliver class-leading materialographic solutions that help to make your product ambitions a reality.
Struers is dedicated to making the world a better place. Through deep scientific insights and ground-breaking technologies, we deliver class-leading materialographic solutions that help to make your product ambitions a reality. 📩 Get the latest preparation news here - sign up for our newsletter https://www.struers.com/en/Academy/Newsletter It’s vital your business maintains the highest standards of performance and quality. That’s why you need a partner who is ready to support you at every stage of your sample preparation process and beyond with fast, accurate, safe, and efficient results you can rely on. We call this Ensuring Certainty. It’s the reason global businesses and research institutions across virtually every industry have trusted us since 1875 to achieve their material analysis, development, and sustainability goals. YouTube: youtube.com/@StruersAS Facebook: https://www.facebook.com/Struers Instagram: struers_ensuringcertainty
Offices: Pederstrupvej 84, Ballerup, Copenhagen DK-2750, DK · 27 Mayneview St, Milton, Queensland 4064, AU · 370, Rue du Marché Rollay, Champigny-sur-Marne-Cedex, Ile-de-France 94507, BE · Zomerdijk 34 A, CT Maassluis, Maassluis 3143, NL · 7275 W Credit Ave, Mississauga, Ontario L5N 5M9, CA
