Braga, Portugal · Hybrid
SteelEye is a fast moving RegTech (Regulatory Technology) start-up that is helping financial companies (e.g. banks, investment firms, brokers, hedge funds, and asset managers) meet their obligations under various global …
Skills: Linux Systems Administration, AWS, Kubernetes, Production Support, Incident Response
Singapore, Singapore · Hybrid
SteelEye is a fast moving RegTech (Regulatory Technology) start-up that is helping financial companies (e.g. banks, investment firms, brokers, hedge funds, and asset managers) meet their obligations under various global …
Skills: Client Onboarding, Product Configuration, Trade Surveillance, Communications Surveillance, Stakeholder Management
Braga, Portugal · Hybrid
SteelEye is a fast moving RegTech (Regulatory Technology) start-up that is helping financial companies (e.g. banks, investment firms, brokers, hedge funds, and asset managers) meet their obligations under various global …
Skills: Product Support, Technical Support, Troubleshooting, Jira, Zendesk
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves operating and supporting the production environment to ensure high availability, performance, and reliability. Key tasks include triaging production issues, executing operational procedures, and collaborating with platform teams to improve scalability.
Candidates need solid experience in Linux administration, AWS services, and Kubernetes, preferably in an SRE or Production Support role. Proficiency in scripting with Bash or Python and strong incident response skills are required.
SteelEye is a fast moving RegTech (Regulatory Technology) start-up that is helping financial companies (e.g. banks, investment firms, brokers, hedge funds, and asset managers) meet their obligations under various global financial regulations.
Our work enhances financial compliance, prevents market abuse, and promotes trust in the financial markets. Our people are passionate about leveraging data and technology to make this happen.
We are looking for a Technical Support Engineer to join our engineering team. You will be responsible for supporting and maintaining our production estate, ensuring availability, performance and reliability across systems and services.
This role is ideal for candidates with prior experience in production support, cloud operations or site reliability roles.
Key responsibilities:
Operate and support the production environment, responding to incidents and ensuring systems remain highly available.
Execute standard operational procedures (e.g. deployments, rollbacks, failovers) and contribute to automation of routine tasks.
Triage and troubleshoot production issues across services, infrastructure and network layers.
Monitor systems using observability tools, contributing to alert tuning and service level objectives.
Collaborate with platform teams to improve reliability, operability, and scalability.
Key skills and experience:
Solid understanding of Linux systems administration (troubleshooting, permissions, system services).
Basic to intermediate experience with AWS services (e.g., EC2, S3, IAM, EKS).
Exposure to Kubernetes (e.g., running pods, reading logs, basic kubectl usage).
Hands on experience with production environments, preferably in roles such as SRE, Cloud Support Engineer or Production Support Engineer.
Familiarity with incident response and operational run books.
Scripting skills in Bash, Python, or similar.
Strong communication and collaboration skills.
Calm under pressure, particularly during incident response.
Eagerness to learn and continuously improve operational excellence.
Nice to Have:
Familiarity with CI/CD pipelines and deployment automation.
Knowledge of monitoring/logging tools like Prometheus, Grafana and ELK
Exposure to security and compliance practices in cloud environments.
Interview Process: The interview process is structured to assess candidates thoroughly across various competencies and skills relevant to the role. Here's a description of each stage:
Intro call with HR
First Stage Overview Interview with the team
Final Interview with the Lead of Engineering Pillar
SteelEye is a dynamic B2B FinTech company dedicated to enabling financial institutions, including banks, investment firms, brokers, hedge funds, and asset managers, to efficiently and accurately meet their regulatory obligations under various global financial regulations. As the finance industry’s pioneering integrated trade and communications surveillance solution, SteelEye empowers financial firms with data-driven tools and comprehensive insights, all from a single platform, allowing them to focus on what truly matters.
At SteelEye, we pride ourselves on fostering a diverse, equitable, and inclusive workplace where everyone's contributions are valued. We are committed to being an inclusive employer, embracing individuals of all races, religions, gender identities, sexual orientations, national origins, ages, socioeconomic statuses, medical conditions or disabilities, and other protected statuses. We actively seek talent from diverse backgrounds, experiences, personalities, and perspectives, believing that our differences drive innovation and success.
Turn Supervision into Super Vision. SteelEye is the first and only fully integrated surveillance solution.
Comply with confidence. SteelEye is the first and only truly integrated trade and communications surveillance solution. We empower you with the data-driven tools and complete insights you need to focus on what matters, all from a single platform.
Offices: 55 Strand, London, England WC2N 5LR, GB · 600 5th Ave, New York, 10020, US · No. 613, 12th Main, Hal 2nf Stage, Bangalore, 560008, IN · Braga, Braga, PT · 600 North Bridge Road, Singapore, 188778, SG
Turn Supervision into Super Vision. SteelEye is the first and only fully integrated surveillance solution.
Comply with confidence. SteelEye is the first and only truly integrated trade and communications surveillance solution. We empower you with the data-driven tools and complete insights you need to focus on what matters, all from a single platform.
Offices: 55 Strand, London, England WC2N 5LR, GB · 600 5th Ave, New York, 10020, US · No. 613, 12th Main, Hal 2nf Stage, Bangalore, 560008, IN · Braga, Braga, PT · 600 North Bridge Road, Singapore, 188778, SG
