Company Description Source BioScience, comprised of Source LDPath and Source Genomics, provides industry-leading laboratory services in genomics, multiomics and healthcare diagnostics, partnering with biotechnology, phar…
Skills: VPN Configuration, Firewall Management, SQL, TCP/IP, DNS
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Full-time
Pension, Income Protection, Death In Service, Employee Assistance Programme, Medicash Health Cash Plan, Shopping & Leisure Discount Portal
Posted 1d ago
~40 hrs/week
Responsibilities
The Integration Support Engineer deploys and maintains system integrations across internal platforms and external customer environments. This includes configuring VPNs, managing firewall rules, and providing technical support to ensure secure data flow.
Requirements
Candidates must have experience with FortiGate firewalls, VPNs, SQL, and general networking protocols. Familiarity with healthcare integrations like HL7 and FHIR is highly desirable.
Full job description
Company Description
Source BioScience, comprised of Source LDPath and Source Genomics, provides industry-leading laboratory services in genomics, multiomics and healthcare diagnostics, partnering with biotechnology, pharmaceutical, healthcare and academia. For more information, please visit www.sourcebioscience.com.
Job Description
Role Overview
The Integration Support Engineer is responsible for deploying, supporting, and maintaining system integrations across internal platforms and external customer environments. The role combines networking, application deployment, and technical support, working closely with development teams to ensure reliable and secure integration services.
Key Responsibilities
Integration Deployment & Configuration
Configure and deploy new integration solutions across internal and customer environments
Install and configure internally developed software applications
Support onboarding of new customers, ensuring integrations are deployed to agreed standards
Assist in testing and validation of integrations prior to go-live
Networking & Security Setup
Configure and maintain VPN connections (site-to-site and client VPNs)
Implement and manage firewall rules on FortiGate appliances
Troubleshoot connectivity issues across secure network environments
Ensure all configurations align with organisational security and compliance policies
Support & Incident Management
Provide technical support to internal teams and external customers for integration-related issues
Troubleshoot integration failures, data flow issues, and connectivity problems
Monitor system performance and support proactive issue resolution
Log, track, and resolve incidents in line with SLAs
Collaboration & Continuous Improvement
Work closely with software development teams to support new releases and enhancements
Assist in identifying root causes of recurring issues and propose improvements
Contribute to technical documentation, including deployment guides and knowledge base articles
Support automation and standardisation of deployment processes where possible
Qualifications
Key Skills & Experience
Essential
Experience configuring VPNs and firewall rules (FortiGate preferred)
Experience deploying and supporting software applications in customer environments
Troubleshooting experience across network, application, and integration layers
Familiarity with Windows Server environments
Strong communication skills, with the ability to support both technical and non-technical users
Desirable
Experience with healthcare or NHS integrations (e.g. HL7, FHIR, LIMS, pathology systems)
Experience with secure data transfer methods (SFTP, APIs, REST services)
Exposure to monitoring tools and logging platforms
Understanding of ITIL or structured service management processes
Personal Attributes
Strong problem-solving skills and attention to detail
Ability to work independently and manage multiple deployments simultaneously
Customer-focused with a proactive approach to support
Comfortable working in a fast-paced, evolving technical environment
Additional Information
Pension
Income Protection
Death in Service
Employee Assistance Programme
Medicash health cash plan
Shopping & leisure discount portal
Virtual GP Service
mProve Yourself health and wellbeing resources
SkinVision App
Able Futures Mental Health support
33 days holiday (inclusive of bank holidays)
An extra day off on your birthday
Cycle to work scheme
Discounted private healthcare
Due to the volume of applications, we apologise that we are unable to respond individually to each application. If we have not contacted you within 7 working days your application has been unsuccessful and your details have not been retained. Please feel free to apply for any other position you may see in the future.
We are a leading provider of laboratory service to Blue Chip Pharma, NHS & Private Hospitals.
Industry
Biotechnology Research
Company size
201-500 employees
Headquarters
Nottingham
LinkedIn followers
498
SourceBio International plc (‘SourceBio’) is a leading international provider of laboratory services to clients in the pharmaceutical industry, the NHS and to private healthcare providers. The Group is headquartered in Nottingham, with additional facilities in the UK, Ireland and the US.
The Group’s revenues are derived from four core businesses areas:
Healthcare Diagnostics – histopathology and clinical diagnostic services for the NHS and private healthcare providers across the UK and Ireland.
Genomics – Sanger and Next Generation sequencing services for pharmaceutical and biotech industries, academia, CRO and other research groups in the UK, Europe and the US.
Stability Storage – controlled environmental storage and shelf life testing services and stability storage equipment for pharmaceutical and biotechnology industry, contract manufacturers and analytical testing companies in the UK, Europe and the US.
Infectious Disease Testing – since May 2020, COVID-19 Antigen RT-PCR testing services to the NHS, private healthcare providers and private industry.
For Media or Investor queries please email [email protected]
We are a leading provider of laboratory service to Blue Chip Pharma, NHS & Private Hospitals.
Industry
Biotechnology Research
Company size
201-500 employees
Headquarters
Nottingham
LinkedIn followers
498
SourceBio International plc (‘SourceBio’) is a leading international provider of laboratory services to clients in the pharmaceutical industry, the NHS and to private healthcare providers. The Group is headquartered in Nottingham, with additional facilities in the UK, Ireland and the US.
The Group’s revenues are derived from four core businesses areas:
Healthcare Diagnostics – histopathology and clinical diagnostic services for the NHS and private healthcare providers across the UK and Ireland.
Genomics – Sanger and Next Generation sequencing services for pharmaceutical and biotech industries, academia, CRO and other research groups in the UK, Europe and the US.
Stability Storage – controlled environmental storage and shelf life testing services and stability storage equipment for pharmaceutical and biotechnology industry, contract manufacturers and analytical testing companies in the UK, Europe and the US.
Infectious Disease Testing – since May 2020, COVID-19 Antigen RT-PCR testing services to the NHS, private healthcare providers and private industry.
For Media or Investor queries please email [email protected]