The Opportunity We’re looking for a Staff Software Engineer (SRE) to join our Retail and Restaurants AI team. You will be responsible for the reliability, scalability, and performance of our infrastructure, with a deep f…
Skills: Google Cloud Platform, Site Reliability Engineering, DevOps, Kubernetes, Infrastructure as Code
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Full-time
Salary, Equity, Comprehensive healthcare, Paid time off
Posted 5d ago
~40 hrs/week
Remote in Canada
Responsibilities
You will design, build, and maintain highly available and scalable infrastructure on Google Cloud Platform while automating CI/CD pipelines. Additionally, you will lead incident response, optimize system performance, and drive department-wide compliance initiatives.
Requirements
Candidates must have 12+ years of software engineering experience with significant expertise in SRE or DevOps roles. Expert-level proficiency in Google Cloud Platform, Kubernetes, and Infrastructure as Code tools is required.
Full job description
The Opportunity
We’re looking for a Staff Software Engineer (SRE) to join our Retail and Restaurants AI team. You will be responsible for the reliability, scalability, and performance of our infrastructure, with a deep focus on Google Cloud Platform (GCP). You will architect and maintain high-availability systems, automate operational tasks, and ensure our services can handle the demands of millions of voice AI interactions.
What You'll Do
Design, build, and maintain highly available and scalable infrastructure on Google Cloud Platform.
Architect and automate CI/CD pipelines to ensure rapid, reliable deployments.
Implement robust monitoring, alerting, and observability strategies to proactively identify and resolve system issues.
Partner with engineering teams to optimize performance, cost, and reliability of backend services.
Drive incident response, post-mortem analysis, and long-term remediation efforts.
Identify and eliminate sources of toil, promoting operational maturity and self-service capabilities.
Collaborate with cross-functional teams to ensure alignment on infrastructure roadmaps and security standards.
Lead department wide compliance (PCI, SOC) initiatives.
What You'll Bring
12+ years of software engineering experience, with significant experience in Site Reliability Engineering or DevOps roles.
Expert-level experience with Google Cloud Platform (GCP) services (e.g., GKE, Compute Engine, Cloud Run, Pub/Sub).
Proficient in Infrastructure as Code (IaC) tools like Terraform or Pulumi.
Deep experience with Kubernetes, container orchestration, and service mesh architectures.
Strong background in monitoring and observability tools (e.g., Datadog, Prometheus, Grafana, Cloud Monitoring).
Experience designing and managing high-throughput, distributed systems.
Strong problem-solving skills and a growth mindset—comfortable with ambiguity and making high-stakes technical trade-offs.
Excellent communication skills and a demonstrated ability to mentor engineers.
Preferred Qualifications
Experience working in a high-velocity, customer-focused environment.
Familiarity with functional programming paradigms (e.g., Clojure/ClojureScript).
Prior experience in the restaurant technology, hospitality, or AI-driven SaaS space.
Experience implementing security and compliance best practices in the cloud.
Workplace & Compensation
This role is available throughout Canada.
Compensation includes salary, equity, comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.
#LI-MQ1 #LI-REMOTE
Related keywords
Site Reliability EngineeringGoogle Cloud PlatformGKECompute EngineCloud RunPub/SubInfrastructure as CodeTerraformPulumiKubernetesService meshDatadogPrometheusGrafanaCloud MonitoringDistributed systems
SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company’s various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to power millions of products and services, and process billions of interactions each year for world-class businesses.
Offices: 5400 Betsy Ross Drive, Santa Clara, California 95054, US · 5/F, Tower C, Lei Shing Hong Plaza, No.8, Wangjing Street, Chaoyng District 100102, CN · 544 Market St, Suite 400, San Francisco, California 94104, US · 1468 Pearl St, 200, Boulder, Colorado 80302, US · Akasaka K Tower 3F, 1-2-7 Moto-Akasaka, Minato-ku, Tokyo 107-0051, JP
Speech RecognitionNatural Language ProcessingSpeech to MeaningVoice AssistantVoice TechnologyVUIMachine LearningVoice FirstVoiceVoice Tech
SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company’s various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to power millions of products and services, and process billions of interactions each year for world-class businesses.
Offices: 5400 Betsy Ross Drive, Santa Clara, California 95054, US · 5/F, Tower C, Lei Shing Hong Plaza, No.8, Wangjing Street, Chaoyng District 100102, CN · 544 Market St, Suite 400, San Francisco, California 94104, US · 1468 Pearl St, 200, Boulder, Colorado 80302, US · Akasaka K Tower 3F, 1-2-7 Moto-Akasaka, Minato-ku, Tokyo 107-0051, JP
Speech RecognitionNatural Language ProcessingSpeech to MeaningVoice AssistantVoice TechnologyVUIMachine LearningVoice FirstVoiceVoice Tech