Houston, Texas, United States · Hybrid
Customer Advocate Specialist Houston, TX - Hybrid (United States residency required) THE COMPANY SolarAccess Energy delivers residential solar servicing solutions — managing the financial, operational, and customer suppo…
Skills: Customer Service, Collections, Account Management, CRM, Conflict Resolution
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Serve as the primary point of contact for homeowners regarding billing, collections, and account maintenance. Resolve customer concerns through empathy and problem-solving while collaborating with internal teams to ensure a seamless experience.
Requires 2-3 years of experience in customer service or account management and proficiency with CRM platforms like Salesforce or HubSpot. A bachelor's degree is preferred, along with high emotional intelligence and the ability to work in a fast-paced environment.
Customer Advocate Specialist
Houston, TX - Hybrid (United States residency required)
THE COMPANY
SolarAccess Energy delivers residential solar servicing solutions — managing the financial, operational, and customer support needs of solar asset owners and their customers. Our core belief is that sustained economic growth in the 21st century requires sustained growth in energy alternatives.
SolarAccess Energy serves that belief by offering its customers financial asset management, account services, billing and collections, fleet management, and customer support to third-party asset owners and retail customers.
THE POSITION
The Customer Advocate Specialist is one of the first members of SolarAccess Energy's new in-house customer support team — working directly with homeowners on billing, collections, and account questions from day one. This is a hands-on, customer-facing role: the right candidate brings genuine empathy to every conversation and is energized by helping build something from the ground up, rather than stepping into an already-established, fully scripted process.
The ideal candidate is a driven, detail-oriented communicator with a genuine customer-service mindset and the flexibility to grow with the role as the team and its tools are built out.
SolarAccess Energy views every customer interaction as a touchpoint in a long-term relationship. This person will work with the same homeowners for the life of their agreement — and the experience they create today lays the foundation for what comes next.
Key responsibilities include:
QUALIFICATIONS
Customer Interaction & Communication
Operational & Technical
Industry & Environment
EDUCATION
Bachelor's degree preferred, or equivalent practical experience
BENEFITS
SolarAccess Energy offers a competitive benefits package including medical, dental, and vision coverage; 401(k) with a competitive employer match — contribute at least 5% to maximize the full benefit; and the opportunity to grow with a company that is committed to doing this right.
EQUAL OPPORTUNITY
We value a diverse work environment. SolarAccess Energy is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
Unlocking Sun Energy
SolarAccess is an established green energy supplier with more than 18 years experience in providing green solar energy to companies in Europe. Our team of professionals is highly qualified in all-inclusive on-site PPA projects: development, construction, project management, commercial support and maintenance. We are constantly looking for the most efficient solution to our partners’ specific needs. SolarAccess’ mission is to make the planet a more sustainable place by unlocking the positive energy of the sun. SolarAccess’ vision is to make a positive impact by providing on-site green solar energy, for large assets with high electricity consumption. SolarAccess’ values are: - believing in a better environment - committed to protecting planet’ resources - high quality custom made solution - reliable and trustworthy business partner - flexible, enthusiastic and knowledgeable - energetic and open-minded We are ready to collaborate and contribute to companies sustainability agendas. For more details you are welcome to visit our company website:
Offices: Dorpstraat, 7, Garderen, The Netherlands 3886AR, NL · Calle Ayala 27, planta 3ª, Madrid, Madrid 28001, ES
Unlocking Sun Energy
SolarAccess is an established green energy supplier with more than 18 years experience in providing green solar energy to companies in Europe. Our team of professionals is highly qualified in all-inclusive on-site PPA projects: development, construction, project management, commercial support and maintenance. We are constantly looking for the most efficient solution to our partners’ specific needs. SolarAccess’ mission is to make the planet a more sustainable place by unlocking the positive energy of the sun. SolarAccess’ vision is to make a positive impact by providing on-site green solar energy, for large assets with high electricity consumption. SolarAccess’ values are: - believing in a better environment - committed to protecting planet’ resources - high quality custom made solution - reliable and trustworthy business partner - flexible, enthusiastic and knowledgeable - energetic and open-minded We are ready to collaborate and contribute to companies sustainability agendas. For more details you are welcome to visit our company website:
Offices: Dorpstraat, 7, Garderen, The Netherlands 3886AR, NL · Calle Ayala 27, planta 3ª, Madrid, Madrid 28001, ES
