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Smart Motors Toyota logoSmart Motors Toyota

Product Specialist - Smart Motors Toyota

Madison, Wisconsin, United States · On-site

Entry level

Description Do you want to help transform the auto industry? Come let Smart Motors Toyota show you just how Remarkable you can be! At Smart Motors Toyota, our mission is to create a powerhouse of high-impact teams and le…

Skills: Customer Service, Product Knowledge, Vehicle Presentation, Communication, Time Management

Smart Motors Toyota logo

Product Specialist - Smart Motors Toyota

Smart Motors Toyota

Madison, Wisconsin, United States • On-site

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Entry level

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  • Full-time
  • Medical Plans (PPO, HSA, FSA), Dental Insurance, Vision Insurance, Vacation Leave, Sick Leave, Paid Parental Leave
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The Product Specialist is responsible for delivering excellent customer service through vehicle feature presentations and test drives. They also manage vehicle lot organization, perform pre-delivery inspections, and maintain post-delivery communication with guests.

Requirements

Candidates must be at least 18 years of age and possess a valid driver's license. The role requires the ability to maintain strong product knowledge and a commitment to professional customer interaction.

Full job description

Description

Do you want to help transform the auto industry? Come let Smart Motors Toyota show you just how Remarkable you can be!

At Smart Motors Toyota, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Smart Motors Toyota teammate, you will play a direct role in that mission.

We value individuals who:

  • Stay curious by seeking different perspectives, learning constantly, and adapting quickly
  • Make it matter by maximizing impact and focusing on what matters most
  • Win together by operating with a team first perspective
  • Be caring by genuinely caring for and supporting others
  • Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Smart Motors Toyota we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT SMART MOTORS TOYOTA!

Your Purpose as a Product Specialist:

  • Maintains professionalism and delivers excellent customer service to each guest.
  • Conducts vehicle feature and benefit presentation by assisting guests on their test drive of vehicle(s).
  • Ability to maintain strong product knowledge for all manufacture products to support guests’ questions.
  • Directs guests to additional information resources by staying entuned to all manufacture changes and updates.
  • Explain and demonstrate vehicle features and technologies at delivery, answering any questions that might arise from the customer.
  • Take photos of new and used cars to be put on the company website.
  • Maintains consistent guests’ communication after delivery to ensure guests satisfaction is met.
  • Travels to and from guest’s residence with potential extended geographic locations.
  • Regular and reliable attendance.
  • Effectively coordinates and communicates with Sales and Service departments to ensure guests experience is met.
  • Ensures all vehicles meets all pre-delivery requirements.
  • Drive between dealerships to pick up or drop off other vehicles.
  • Keeps new- and used-vehicle lots neat and orderly, moving cars as directed by the general manager and in accordance with dealership display standards.
  • Inspects parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations.
  • Makes key tags for vehicles.
  • Other duties as assigned by management.

Requirements

Basic Qualifications:

  • Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle

Your Well-Being:

  • Competitive Pay: $20.00/hr + monthly bonuses!
  • Flexible Work Schedule: 
  • Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
  • Training and Development Opportunities for All Employees
  • Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
  • Educational Reimbursement: General and specialized technical automotive degrees
  • Employee Assistance Programs
  • Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #4 to request accommodation.

Related keywords

Automotive RetailToyotaVehicle DeliveryTest DrivesProduct SpecialistCustomer ExperienceInventory ControlPre-delivery InspectionAutomotive IndustryBaxter Auto Group

About Smart Motors Toyota

LinkedInVisit site
Industry
Motor Vehicle Manufacturing
Company size
201-500 employees
Founded
1908
Headquarters
Madison, WI
LinkedIn followers
1,124

Smart Motors was founded in 1908 by O.D. Smart and is one of the nation’s oldest automotive dealerships, is the mid-west’s largest hybrid dealer and one of Wisconsin’s largest volume Toyota dealers. Located at 5901 Odana Road, Smart Motors is Wisconsin’s only two-time President’s Cabinet Award recipient from Toyota Motor Sales for superior customer service & sales volume. Additionally we offer Used Vehicle Sales, a full-service repair and maintenance center that works on all makes and models, plus a full-service body shop (Ball Body Shop) and a NOVUS Glass franchise that performs mobile windshield repair and replacement throughout southern Wisconsin. For more information visit https://www.smarttoyota.com/our-history.html

Offices: 5901 Odana Road, Madison, WI 53719, US · 5710 Odana Rd, Madison, Wisconsin 53719, US · 2225 Eagle Dr, Middleton, Wisconsin 53562, US · 2225 Eagle Drive, Middleton, WI 53562, US

SalesServiceRepairBody Shop and Customer ServiceAuto Glass RepairAuto Glass ReplacementMobile Windshield RepairMobile Windshield ReplacmentToyota Salesand Used Vehicle Sales
View all jobs at Smart Motors Toyota

About Smart Motors Toyota

LinkedInVisit site
Industry
Motor Vehicle Manufacturing
Company size
201-500 employees
Founded
1908
Headquarters
Madison, WI
LinkedIn followers
1,124

Smart Motors was founded in 1908 by O.D. Smart and is one of the nation’s oldest automotive dealerships, is the mid-west’s largest hybrid dealer and one of Wisconsin’s largest volume Toyota dealers. Located at 5901 Odana Road, Smart Motors is Wisconsin’s only two-time President’s Cabinet Award recipient from Toyota Motor Sales for superior customer service & sales volume. Additionally we offer Used Vehicle Sales, a full-service repair and maintenance center that works on all makes and models, plus a full-service body shop (Ball Body Shop) and a NOVUS Glass franchise that performs mobile windshield repair and replacement throughout southern Wisconsin. For more information visit https://www.smarttoyota.com/our-history.html

Offices: 5901 Odana Road, Madison, WI 53719, US · 5710 Odana Rd, Madison, Wisconsin 53719, US · 2225 Eagle Dr, Middleton, Wisconsin 53562, US · 2225 Eagle Drive, Middleton, WI 53562, US

SalesServiceRepairBody Shop and Customer ServiceAuto Glass RepairAuto Glass ReplacementMobile Windshield RepairMobile Windshield ReplacmentToyota Salesand Used Vehicle Sales
View all jobs at Smart Motors Toyota

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