CLIENT SERVICES TEAM – Short Hills, NJ Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES Greet and engage clients in a positive and friendly manner Provide the highest level of clien…
Skills: Customer Service, Interpersonal Skills, Organization, Communication, Mariana Tek
SLT is the premier high-intensity Pilates brand in the U.S., and we're continuing our exciting expansion in Boston. We're seeking a dynamic Studio Manager to lead our Back Bay studio, inspire our team, build a thriving l…
Skills: Studio Management, Leadership, Client Acquisition, Client Retention, Pilates Instruction
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Part-time
Posted 50d ago
~12 hrs/week
Responsibilities
Greet clients, provide studio tours, and deliver Megaformer machine demonstrations to ensure a high-quality customer experience. Support studio operations through check-ins, retail inventory, and maintaining studio cleanliness.
Requirements
Candidates must possess superior customer service and interpersonal skills with the ability to lift up to 50 lbs. Experience with Mariana Tek software and leadership experience are considered a plus.
Full job description
CLIENT SERVICES TEAM – Short Hills, NJ
Reports To: Studio Manager
Employment Status: Part Time/Non-Exempt
KEY RESPONSIBILITIES
Greet and engage clients in a positive and friendly manner
Provide the highest level of client/customer service and hospitality to all clients/prospective clients
Share pricing and class information with prospective clients
Deliver Megaformer machine demos to new clients
Complete studio tours with new clients
Work alongside and support SLT instructors to ensure a successful and seamless client check-in and class experience
Ensure complete knowledge of Mariana Tek system
Assist Management with day-to-day operations of the studio
Ensure prompt response to studio emails; notify Studio Manager if needed
Understand SLT product knowledge, policies and procedures for retail operations
Complete basic Megaformer machine maintenance
Actively maintain studio cleanliness and organization between each class so each client receives the best SLT experience
Assist in retail inventory at the end of the month
Complete opening and/or closing checklists
Perform other studio duties as needed
QUALIFICATIONS
Mariana Tek software experience a plus
Leadership experience a plus
Must have superior customer service skills
Must have excellent interpersonal skills and a service-oriented outlook
Must be highly organized
Ability to work independently as well as on a team
Should have a strong ability to communicate clearly with team members, clients and senior management
Must be able to move and/or lift heavy items, up to 50 lbs.
WORK REQUIREMENTS
Must be available to work:
Minimum of three shifts per week; minimum 4 hours each
Ability to work flexible hours; early morning/late night/ weekends
Some holidays (open year-round)
SLT actively seeks a diverse applicant pool in order to build the strongest possible team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If cardio, strength training, and Pilates had a baby…it would be SLT. At SLT, our mission is to give our clients the full body reSuLTs they have always wanted. Set in a semi-private environment, SLT is done on a machine called a Megaformer which requires constant engagement of the core. You’ll work muscles you’ve never felt before and be sore for days after each workout.
SLT is challenging and unlike any other workout out there. We plank, we lunge, we twist, we pulse…we constantly provide you with fun, unique and intense exercises that help to make you stronger and leaner. The full body workout is done with the assistance and resistance of weighted springs, thus requiring constant engagement of the core…for 50 minutes straight. Every class will push you past your comfort zone to achieve a new level of fitness, all in a safe and low impact environment.
We believe a workout is only as good as its reSuLTs. SLT’s workout is performed slowly to activate the slow-twitch muscle fibers, leading to the long, lean, toned results we are all seeking. Muscles are worked to fatigue, forcing them to grow while increasing your rate of fat and calorie burning (up to 700 per session).
SLT was founded by Amanda Freeman in 2011. A graduate of Duke University and Harvard Business School, Amanda is no stranger to the world of wellness. In 2007, Amanda co-founded Vital Juice, the leading health and wellness daily e-newsletter focused on delivering the latest in trends, research and tips in the areas of fitness, beauty and nutrition. As a former trend forecaster, Amanda new a good thing when she saw it and when she was introduced to the Megaformer, she was in love. And so, SLT was born...
Offices: 137 Fifth Ave, Floor 2, New York, NY - New York 10010, US
If cardio, strength training, and Pilates had a baby…it would be SLT. At SLT, our mission is to give our clients the full body reSuLTs they have always wanted. Set in a semi-private environment, SLT is done on a machine called a Megaformer which requires constant engagement of the core. You’ll work muscles you’ve never felt before and be sore for days after each workout.
SLT is challenging and unlike any other workout out there. We plank, we lunge, we twist, we pulse…we constantly provide you with fun, unique and intense exercises that help to make you stronger and leaner. The full body workout is done with the assistance and resistance of weighted springs, thus requiring constant engagement of the core…for 50 minutes straight. Every class will push you past your comfort zone to achieve a new level of fitness, all in a safe and low impact environment.
We believe a workout is only as good as its reSuLTs. SLT’s workout is performed slowly to activate the slow-twitch muscle fibers, leading to the long, lean, toned results we are all seeking. Muscles are worked to fatigue, forcing them to grow while increasing your rate of fat and calorie burning (up to 700 per session).
SLT was founded by Amanda Freeman in 2011. A graduate of Duke University and Harvard Business School, Amanda is no stranger to the world of wellness. In 2007, Amanda co-founded Vital Juice, the leading health and wellness daily e-newsletter focused on delivering the latest in trends, research and tips in the areas of fitness, beauty and nutrition. As a former trend forecaster, Amanda new a good thing when she saw it and when she was introduced to the Megaformer, she was in love. And so, SLT was born...
Offices: 137 Fifth Ave, Floor 2, New York, NY - New York 10010, US