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Respond to and deliver communications and company data in accordance with lawful demands from law enforcement and government agencies. Maintain accurate audit trails and provide subject matter expertise on legal frameworks and company products.
Requires knowledge of IPA 2016, GDPR, and Data Protection Act, along with experience handling sensitive personal data. Candidates must demonstrate strong communication skills and the ability to work under pressure to meet tight deadlines.
The purpose of the role is to respond to and deliver communications and other company data in accordance with lawful demands by law enforcement and government agencies within specified timescales, utilising Sky systems in compliance with the provisions of relevant legislation and company policies and procedures. This includes the disclosures of data under variety of lawful obligations and implementation of Data Protection policy.
What you’ll do:
Deliver lawful data disclosures to law enforcement and government agencies accurately, on time and in line with legislation and company policies.
Ensure all requests are managed in line with agreed service levels and contribute to a consistent professional service deliver.
Maintain complete and accurate audit trails of all disclosures using approved systems and processes.
Provide subject matter expertise to external agencies on Sky products, services and relevant legal frameworks.
Keep up to date with changes in legislation, products and services and assess their impact on disclosure practices.
Support the effective running of the unit through administrative duties and, where required, represent the business through witness statement or court attendance.
What you’ll bring:
Essential Criteria:
Knowledge of Data Retention and Lw Enforcement obligations for communications services providers, including IPA 2016, Data Protection Act and GDPR.
Experience handling sensitive or personal data with high levels of integrity, confidentiality and professionalism.
Experience in a role involving communication and interaction with customers, including senior personnel and law enforcement showing ability to communicate effectively (listening, written and verbally) at all levels.
Ability to work under pressure managing competing priorities and meet tight deadlines, showing flexibility throughout.
Proactive and self motivated with a desire for continuous improvement.
Desirable Criteria:
Understanding or knowledge of Sky’s products and services
Understanding the UK legal system, particularly regarding disclosure of data.
Experience in learning new procedures within a team and adapting to a changing environment
Benefits and perks:
There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:
Free Sky TV or NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences
How you’ll work
We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.
Your office base:
Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.
Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.
Who we are
We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.
We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.
To find out more about working with us, search #LifeAtSky on social media.
Believe in Better
Sky connects and entertains millions of people across Europe. At the heart of everything we do, is a belief that people deserve better. For decades, we’ve shaken up every category we entered to give people what they love, to make life a little easier and to provide great value. That’s how we bring millions of customers the joy of a better experience in TV, broadband and mobile. In TV, we offer the best sports coverage, unmissable TV and the smartest ways to stream and aggregate the TV you love. In broadband, we power homes and businesses, with a fast, reliable connection. In mobile, we bring people closer, with plans at unbeatable value. And now, you can even keep your home connected and protected, through our smart insurance. We design our products to fit seamlessly into your life, with service whenever and however you need it. That’s how we do better for customers. And we believe in better for society too. We power the cultural economy in the UK and beyond, making award-winning news, original sport, and entertainment. We contribute billions to UK GDP, creating and sustaining thousands of jobs and sharing both our journalism and our coverage of the arts, free of charge. We are cutting emissions and making recyclable, energy-efficient products, and we give back, through free internet access and digital skills for under-served communities and young people. Sky is owned by Comcast Corporation, a global media and technology company.
Offices: 1 Grant Way, Middlesex, England TW7 5QD, GB · Watermark House, Livingston, West Lothian EH54 7HH, GB · Leeds Dock, Leeds, West Yorkshire LS10 1QE, GB · Carnegie Campus, Dunfermline, Fife KY11 8GH, GB · Callflex Unit, Tannochside Dr, Glasgow, South Lanarkshire G71 5PD, GB
Believe in Better
Sky connects and entertains millions of people across Europe. At the heart of everything we do, is a belief that people deserve better. For decades, we’ve shaken up every category we entered to give people what they love, to make life a little easier and to provide great value. That’s how we bring millions of customers the joy of a better experience in TV, broadband and mobile. In TV, we offer the best sports coverage, unmissable TV and the smartest ways to stream and aggregate the TV you love. In broadband, we power homes and businesses, with a fast, reliable connection. In mobile, we bring people closer, with plans at unbeatable value. And now, you can even keep your home connected and protected, through our smart insurance. We design our products to fit seamlessly into your life, with service whenever and however you need it. That’s how we do better for customers. And we believe in better for society too. We power the cultural economy in the UK and beyond, making award-winning news, original sport, and entertainment. We contribute billions to UK GDP, creating and sustaining thousands of jobs and sharing both our journalism and our coverage of the arts, free of charge. We are cutting emissions and making recyclable, energy-efficient products, and we give back, through free internet access and digital skills for under-served communities and young people. Sky is owned by Comcast Corporation, a global media and technology company.
Offices: 1 Grant Way, Middlesex, England TW7 5QD, GB · Watermark House, Livingston, West Lothian EH54 7HH, GB · Leeds Dock, Leeds, West Yorkshire LS10 1QE, GB · Carnegie Campus, Dunfermline, Fife KY11 8GH, GB · Callflex Unit, Tannochside Dr, Glasgow, South Lanarkshire G71 5PD, GB
