Palm Beach Gardens, Florida, United States · On-site
$21/hr–$26/hr
RESPONSIBILITIES • In-Transit Shipment Management: Monitor all in-transit international shipments end-to-end across every carrier (DHL, FedEx, and international partners), proactively identifying and resolving carrier is…
Skills: In-Transit Shipment Management, Exception Resolution, Customs Coordination, Client Communication, Operational Reporting
Greenwood Village, Colorado, United States · On-site
POSITION SUMMARY The Sr. Manager, Organic Growth owns Ship&Play's organic visibility and on-site conversion performance — the other half of the Direct B2C acquisition engine alongside paid. This role leads technical SEO,…
Skills: Technical SEO, Conversion Rate Optimization, Generative Engine Optimization, AI Overview Strategy, Agency Management
Greenwood Village, Colorado, United States · On-site
POSITION SUMMARY The Sr. Manager, Paid Acquisition owns paid channel strategy and budget allocation across search, paid social, display, video, and connected TV. This role is a core driver of Ship&Play's Direct B2C growt…
Skills: Paid Media Strategy, Budget Allocation, Agency Management, Search Engine Marketing, Paid Social
Greenwood Village, Colorado, United States · On-site
POSITION SUMMARY The Sr. Director, Lifecycle & CRM owns the customer relationship starting with the first shipment — retention, lifetime value, cross-sell, and loyalty across the entire Ship&Play portfolio. This is an up…
Skills: Lifecycle Marketing, CRM Strategy, Retention Management, Lifetime Value (LTV) Optimization, Loyalty Program Design
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Manage end-to-end international shipments by monitoring carriers and resolving customs or delivery exceptions. Maintain daily visibility reports and track operational metrics to improve logistics efficiency.
Preferred background in logistics, operations, or customer service with strong organizational and communication skills. No prior experience is required as full training is provided.
RESPONSIBILITIES
• In-Transit Shipment Management: Monitor all in-transit international shipments end-to-end across every carrier (DHL,
FedEx, and international partners), proactively identifying and resolving carrier issues before they cause delays.
• Exception Resolution: Own the resolution of misroutes, held packages, failed pickups, and delivery failures, driving
each to resolution directly with the carrier.
• Customs Coordination: Coordinate closely with customs authorities and clearance partners to keep shipments moving
through borders without preventable holds, managing daily pre-alerts and delivery confirmations.
• Client & Partner Communication: Serve as the go-to point of contact for clients and partners, providing clear, proactive
updates from pickup through final delivery and setting accurate expectations ahead of any delay or hold.
• Visibility & Reporting: Maintain daily visibility across all international shipments in a single source of truth, and own
the daily International Report workflow with accurate, up-to-date data every morning.
• Operational Metrics: Track and report on key metrics — exceptions, delays, clearance times, and on-time delivery — to
surface trends and problem lanes, and provide feedback to improve reporting and tooling.
• Escalation Support: Serve as an escalation point for booking agents on time-sensitive or at-risk shipments, ensuring
nothing stalls without an owner.
QUALIFICATIONS
• Preferred background in logistics, operations, customer service, or a related field
• Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks
• Detail-driven with a proactive, ownership-oriented approach to problem solving
• Excellent written and verbal communication skills
• Strong critical thinking and the ability to resolve complex cross-border logistics issues
• Professional and positive demeanor with a willingness to grow within the role
GROWTH OPPORTUNITY
This role is intentionally structured for growth. Based on demonstrated performance and international volume, the position
advances from International Specialist (day-to-day execution) to International Coordinator (greater ownership across
shipments, partners, and process) and ultimately International Supervisor (team leadership and full operational
accountability).
POSITION BENEFITS
• Full training provided – no experience required
• Competitive pay with bonus opportunities
• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid vacation
• Supportive team environment
• Opportunities for career advancement
Pay range: $21 – $26 USD per hour (Palm Beach Gardens, Florida, US)
Providing a hassle-free travel experience for golfers around the globe. Named 'Best Golf Club Shipper' by Golf Digest.
Ship Sticks™ is a simple solution for shipping golf clubs for travelers who want to take on courses around the world without the hassle of lugging their clubs through the airport. Founded in 2011, Ship Sticks aims to grow the game by opening up the golf travel experience in a cost-effective, easy-to-use way. The company’s partnerships with major delivery carriers including UPS, FedEx and DHL, as well as premier golf resorts, keep costs down while sending golf clubs quickly and safely. Once a traveler schedules a shipment online, Ship Sticks picks up the golf clubs, provides complimentary insurance, and guarantees on-time delivery at hotels and golf destinations worldwide. Headquartered in West Palm Beach, Florida, Ship Sticks operates seven days a week providing customer service. The company has direct partnerships with thousands of courses worldwide, including 80 percent of Golfweek’s Top 400 Golf Courses, Country Clubs, and Resorts. Profiled in Forbes, Golf Digest, CNBC and more.
Offices: 11400 N Jog Rd, Suite 300, Palm Beach Gardens, Florida 33418, US
Providing a hassle-free travel experience for golfers around the globe. Named 'Best Golf Club Shipper' by Golf Digest.
Ship Sticks™ is a simple solution for shipping golf clubs for travelers who want to take on courses around the world without the hassle of lugging their clubs through the airport. Founded in 2011, Ship Sticks aims to grow the game by opening up the golf travel experience in a cost-effective, easy-to-use way. The company’s partnerships with major delivery carriers including UPS, FedEx and DHL, as well as premier golf resorts, keep costs down while sending golf clubs quickly and safely. Once a traveler schedules a shipment online, Ship Sticks picks up the golf clubs, provides complimentary insurance, and guarantees on-time delivery at hotels and golf destinations worldwide. Headquartered in West Palm Beach, Florida, Ship Sticks operates seven days a week providing customer service. The company has direct partnerships with thousands of courses worldwide, including 80 percent of Golfweek’s Top 400 Golf Courses, Country Clubs, and Resorts. Profiled in Forbes, Golf Digest, CNBC and more.
Offices: 11400 N Jog Rd, Suite 300, Palm Beach Gardens, Florida 33418, US
