West Midlands, England, United Kingdom · On-site
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much ou…
Skills: Strategic Planning, Team Leadership, Budget Management, Stakeholder Management, Contractor Management
Barnsley, England, United Kingdom · Hybrid
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies Worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us to make a…
Skills: Plumbing, Customer Service, Water Treatment, Legionella Control, Hazard Assessment
Birmingham, England, United Kingdom · Hybrid
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies Worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us to make a…
Skills: Plumbing, Water Treatment, Legionella Control, Customer Service, Hazard Assessment
Staffordshire, England, United Kingdom · On-site
Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too. 24 hours a day, 365 days a year we serve 4.8 million households and businesses across the heart of the UK. Each cuppa drunk …
Skills: People Leadership, Operational Management, Wastewater Treatment, Sludge Treatment, Regulatory Compliance
Coventry, England, United Kingdom · On-site
Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laur…
Skills: Customer Call Handling, IT Skills, SAP, Stakeholder Management, Attention To Detail
Gloucestershire, England, United Kingdom · On-site
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making…
Skills: Fleet Management, Workshop Management, HGV Maintenance, Team Leadership, Financial Performance Management
Coventry, England, United Kingdom · On-site
$54k–$82k/yr
Senior Programme Manager At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Gla…
Skills: Programme Management, Portfolio Management, Stakeholder Management, Line Management, NEC Contracts
Coventry, England, United Kingdom · On-site
Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care. AMP8, our next five-year regulatory period, will see us launch our biggest and m…
Skills: Automation Pipelines, Workflow Design, Systems Integration, Power Automate, Python
Coventry, England, United Kingdom · On-site
Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care. AMP8, our next five-year regulatory period, will see us launch our biggest and m…
Skills: Generative AI, LLM Techniques, RAG, Prompt Engineering, Python
Coventry, England, United Kingdom · On-site
Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laur…
Skills: Customer Call Handling, IT Skills, SAP, Stakeholder Management, Attention To Detail
Coventry, England, United Kingdom · On-site
Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care. AMP8, our next five-year regulatory period, will see us launch our biggest and m…
Skills: AI Strategy, Product Management, R&D Leadership, Business Case Development, Stakeholder Management
West Midlands, England, United Kingdom · On-site
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making…
Skills: Project Management, MEICA Systems, NEC Contracts, Cost Planning, Budgetary Control
Derbyshire, England, United Kingdom · On-site
$55k–$57k/yr
LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Gla…
Skills: Team Management, Operational Leadership, Stakeholder Management, Performance Management, Customer Service
Coventry, England, United Kingdom · Hybrid
LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score…
Skills: Data Analysis, Data Manipulation, Power BI, Dashboard Design, Data Cleansing
West Midlands, England, United Kingdom · Hybrid
LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score…
Skills: Root Cause Analysis, Data Analysis, Stakeholder Management, Workshop Facilitation, Problem Solving
Coventry, England, United Kingdom · Hybrid
LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score…
Skills: Case Management, Complaint Handling, Stakeholder Management, Root Cause Analysis, Data & Insight Literacy
West Berkshire, England, United Kingdom · Hybrid
Hello, we’re Severn Trent Services a commercial arm of the Severn Trent Group. We provide water and waste services to companies nationwide, including the MoD and The Coal Authority. Our purpose is taking care of life’s e…
Skills: Leakage Detection, Water Distribution Network Operation, Advanced Survey Work, Pinpointing, Deductive Analysis
Wrexham, Wales, United Kingdom · On-site
LET’S CUT STRAIGHT TO IT At Hafren Dyfrdwy, we’re passionate about delivering clean, safe water and caring for the environment across Wales. We’re more than a water company – we’re a team committed to sustainability, inn…
Skills: Water Network Maintenance, Excavation, Machinery Operation, Stakeholder Management, Customer Service
Coventry, England, United Kingdom · Hybrid
LET’S CUT STRAIGHT TO IT At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score…
Skills: Policy Development, Stakeholder Engagement, Root Cause Analysis, Data Analysis, Problem Solving
United Kingdom · On-site
We have a clear roadmap to drive performance across our business while supporting the UK’s net zero ambitions. With industry-leading sustainability commitments and a strong focus on innovation, we’re investing heavily in…
Skills: Commissioning Strategy, MEICA, Process Engineering, FAT, SAT
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Lead the Waste Network Regional team to deliver high standards of output and exceed customer metrics regarding sewer blockages, flooding, and pollution response. Manage an operating budget of approximately £30m and maintain strong relationships with stakeholders such as the Environment Agency and local councils.
Requires proven experience in leading diverse workforces to achieve sustained performance improvements and a strong track record in developing talent. A full UK driving licence and a passion for delivering strong customer, commercial, and health and safety cultures are required.
At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.
Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
LET’S TELL YOU MORE
Our Waste Networks department has a great opportunity for you to join as our new Waste Network Regional Customer Lead.
Your main focus as the Regional Customer Lead is providing strategy input, drive and delivery of significant £ODI value across key customer metrics like C-Mex, sewer blockages, flooding and pollution response.
The successful candidate will be based at our Minworth site in Sutton Coldfield, covering Derbyshire and the Central East of the Midlands. You’ll be responsible for leading a team and delivering the highest standards of output and exceeding commitments to customers.
Ensuring Health, Safety and Wellbeing of our employees and customers is our number one priority in the role. Furthermore, you will be responsible for the overall operating budget of circa £30m and establish great working relationships with all stakeholders.
If you’re passionate about customers, can lead change, drive improvement, embed best practice and are a great collaborator, then this role is for you.
Proven experience in leading and achieving sustained performance improvements from a diverse workforce, indirect and direct would be beneficial. Furthermore, previous success and passion for delivering and leading a strong customer, commercial and health & safety culture would be desirable. Having a track record of driving performance, developing talent, rewarding high performers, and addressing poor performance would be required along with a full UK driving licence.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.
We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.
Life. At Severn Trent. Our people are what makes us and caring for our wonderful water is at the heart of what we do.
Water is wonderful. Without it we’d be lost. With it, everything’s possible. For every toothbrush, for every loo flushed. For the hot showers, the cool drinks, the cups of tea. But it’s not just at the heart of our homes. It’s at the heart of everything — our schools, our businesses, our hospitals. Saving lives, helping communities thrive. We’re Severn Trent, a diverse and amazing group of people who want to keep it that way. We bring you clean water and we take it away safely too. But it’s not just what we do — it’s how we do it: not just talking, but going over and above. Stepping up and rolling our sleeves up. It’s because we care. Not only about our water, but about our corner of the country. And we care for the amazing people who make all this possible. Don’t just take our word for it; we’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here. At Severn Trent, we do more, because we care.
Offices: 2 St Johns Street, Coventry, England CV1 2, GB
Life. At Severn Trent. Our people are what makes us and caring for our wonderful water is at the heart of what we do.
Water is wonderful. Without it we’d be lost. With it, everything’s possible. For every toothbrush, for every loo flushed. For the hot showers, the cool drinks, the cups of tea. But it’s not just at the heart of our homes. It’s at the heart of everything — our schools, our businesses, our hospitals. Saving lives, helping communities thrive. We’re Severn Trent, a diverse and amazing group of people who want to keep it that way. We bring you clean water and we take it away safely too. But it’s not just what we do — it’s how we do it: not just talking, but going over and above. Stepping up and rolling our sleeves up. It’s because we care. Not only about our water, but about our corner of the country. And we care for the amazing people who make all this possible. Don’t just take our word for it; we’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here. At Severn Trent, we do more, because we care.
Offices: 2 St Johns Street, Coventry, England CV1 2, GB
