Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level
Sparks Sports, bagian dari Seven Retail Group, sedang mencari Student Advisor Retention (SAR) yang memiliki passion dalam membangun hubungan dengan pelanggan dan membantu anak-anak terus berkembang melalui pengalaman bel…
Finance, Accounting, and Tax Manager - Group Service
South Jakarta, Java, Indonesia · On-site
Senior
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Special capital Region of Jakarta, Java, Indonesia · On-site
Senior
Job Overview : Responsible for month-end close, group consolidation, consolidated cash flow reporting, the annual audit, and full Indonesian tax compliance (PB1, PPh 23/4(2), VAT, corporate income tax) across multiple en…
Skills: Month-end Close, Group Consolidation, Cash Flow Reporting, Indonesian Tax Compliance, Annual Audit Management
Special capital Region of Jakarta, Java, Indonesia · On-site
Entry level
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Special capital Region of Jakarta, Java, Indonesia · On-site
Entry level
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Skills: Strategic Planning, Operational Excellence, Process Improvement, Project Management, Data Analysis
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Skills: Swimming Pool Maintenance, Water Filtration Systems, Water Quality Control, Facility Inspection, Vendor Coordination
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Skills: Content Creation, TikTok Marketing, Short-form Video Editing, CapCut, Canva
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Skills: Content Creation, Social Media Marketing, TikTok Strategy, Short-form Video Editing, CapCut
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Skills: Content Marketing, Content Strategy, Social Media Marketing, Instagram Marketing, YouTube Marketing
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Finance, Accounting, and Tax Staff - Group Service
South Jakarta, Java, Indonesia · On-site
Entry level
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
Special capital Region of Jakarta, Java, Indonesia · On-site
Senior+
About The Role Seven Retail Group is looking for a highly strategic and execution-driven VP Operations & Strategy to lead operational excellence and business transformation across one of our Business Units. In this leade…
Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle …
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Full-time
bachelor degree
Posted 58d ago
~40 hrs/week
Indonesian
Responsibilities
Manage the student journey from onboarding to membership renewal while maintaining regular communication with parents. Monitor churn risks and coordinate with instructors and managers to ensure high retention and customer satisfaction.
Requirements
Requires a bachelor's degree and 1-3 years of experience in Customer Success, Sales, or Retention. Candidates must be proficient in managing large client portfolios and handling challenging conversations professionally.
Full job description
Sparks Sports, bagian dari Seven Retail Group, sedang mencari Student Advisor Retention (SAR) yang memiliki passion dalam membangun hubungan dengan pelanggan dan membantu anak-anak terus berkembang melalui pengalaman belajar yang positif.
Kualifikasi
Pendidikan minimal S1 dari semua jurusan
Memiliki pengalaman 1-3 tahun di bidang Customer Success, Account Management, Retention, Sales, atau bidang terkait
Terbiasa mengelola 50-200 pelanggan aktif secara bersamaan
Memiliki kemampuan komunikasi dan relationship management yang baik
Mampu menangani komplain dan percakapan yang menantang dengan orang tua secara profesional
Terorganisir dalam melakukan follow-up dan administrasi data menggunakan Google Sheets atau CRM
Nyaman melakukan diskusi terkait renewal, paket program, dan biaya keanggotaan
Proaktif dalam mengidentifikasi risiko churn dan mencari solusi yang tepat
Tanggung Jawab Utama
Mengelola perjalanan siswa aktif mulai dari onboarding hingga proses renewal keanggotaan
Menjalin komunikasi rutin dengan orang tua untuk memastikan pengalaman belajar yang positif
Memantau potensi risiko churn, seperti penurunan kehadiran, perubahan pola komunikasi, atau munculnya keluhan
Menyampaikan perkembangan siswa kepada orang tua secara berkala dan terstruktur
Menjalankan proses renewal dengan pendekatan konsultatif sesuai kebutuhan dan perkembangan anak
Berkoordinasi dengan Coach, Instruktur, dan Area Manager untuk menangani kasus khusus atau eskalasi keluhan
Mendokumentasikan seluruh interaksi dan aktivitas follow-up secara tertib dalam sistem yang digunakan
Mencapai target retention dan renewal sesuai target perusahaan
Kompetensi yang Dibutuhkan
Memiliki empati dan kemampuan membangun hubungan yang baik dengan orang tua
Konsisten dan disiplin dalam melakukan follow-up
Detail-oriented dan mampu mengelola banyak prioritas secara bersamaan
Tetap tenang dan profesional saat menghadapi komplain atau situasi yang menantang
Memiliki sense of ownership yang tinggi terhadap target dan kepuasan pelanggan
In 2020, Seven Retail was established as a House of Brands, focused on accessibility and enrichment of the Lifestyle Services Economy. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation.
We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.
With over 200 centers to date and growing rapidly, we have wide ranging impact from healthcare to educational services.
We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Above all we bond over the intense pursuit of excellence together, come join us on the journey!
Offices: Jalan Bintaro Raya No.15, Jakarta, DKI Jakarta 12240, ID
In 2020, Seven Retail was established as a House of Brands, focused on accessibility and enrichment of the Lifestyle Services Economy. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation.
We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.
With over 200 centers to date and growing rapidly, we have wide ranging impact from healthcare to educational services.
We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Above all we bond over the intense pursuit of excellence together, come join us on the journey!
Offices: Jalan Bintaro Raya No.15, Jakarta, DKI Jakarta 12240, ID