SUMMARY
The ACT Team Leader position involves the supervision of a small number of non-licensed staff and direct service provision in a behavioral healthcare setting. The employee is responsible to develop, implement, and coordinate therapeutic services in a program of Assertive Community Treatment (ACT), in accordance with legal and regulatory requirements. Supervises and provides multi-disciplinary case management services delivered by a team of professional and non-professional staff with focus of assertively engaging hard-to-reach consumers with serious mental illness. The employee ensures that needs of consumers, ACT program goals, and contract objectives are effectively achieved. Work involves some direct care services that include client assessment, individual and group counseling and applying various therapeutic interventions. The employee exercises considerable professional initiative and judgment.
Work is under the general review of an administrative superior, leaving considerable latitude for independent judgment and discretion in accordance with agency policies
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Directs and coordinates treatment and rehabilitation services, support services, and discharge process.
· Implements and coordinates services in an assigned treatment program of small scope; monitors services to ensure that professional standards are maintained, and services are delivered in accordance with legal and certification requirements, and agency policies.
· Develops and directs specialized program that has emphasis on actively and assertively engaging and reaching out to hard-to-reach consumers who suffer from serious mental illness. Ensures program emphasizes goal driven case management functions; symptom management; family and other support system interventions; and facilitation and coordination of essential services to consumers.
· Supervises subordinate professional and non-professional staff through both direct observation in the office and in the community, and review of paper and other records; establishes work schedules; sets standards of performance for subordinates; evaluates work performance; handles complaints and grievances; conducts staff training programs; and assists less experienced staff.
· Develops, conducts, and monitors highly specialized treatment interventions for specific target populations; provides support to staff and clients in crisis or problem cases.
· Represents and/or serves as a liaison for the assigned area of responsibility; maintains contact, cooperates with, and addresses federal, state, local and community organizations and other interested groups pertaining to the assigned programs.
· Must be able to use the agency electronic medical record program for all documentation. Is required to use collaborative documentation.
· Participates in quality improvement process, administrative meetings, team meetings, in-service trainings, client staffing and case reviews.
· Develops and maintains an on-call schedule that meets consumer needs and core requirements of the ACT Program.
· Performs on call duties for crisis intervention, supervision, and consultation.
· Case Management
· Monitor the client closely enough to change the treatment plan when needed
· Being able to intervene directly and/or cooperate with efforts at crisis stabilization whenever necessary
· Conducts daily staff meeting by 8:30 am and reports on all clients
· Makes the schedule case managers on a weekly basis
· Assigns specific clients to be seen daily
· Provides 50 % time providing excellent clinical work to team members
· Primary contact person for clients, staff, and families
· Assist the Program Manager complete quarterly fidelity reports
· Entering completed notes into the Sharenote program within the 48-hour period frame.
· Performs other job duties as assigned by Program Director
MARGINAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Maintains a professional relationship with staff, peers, and upper management.
Adheres to the policies, procedures, and work rules of SEEDLINKS BEHAVIOR MANAGEMENT, LLC.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Education: M.A./M.S. degree in sociology, psychology, social worker, counseling, and/or addiction counseling similar field and at least two years’ experience providing employment services to psychiatric population.
Experience:
• One year of professional supervisory experience and minimum of 2 years work experience with adults with serious mental illness in community settings.
• One year of experience providing addiction support or similar programmatic experience.
• Training in Supported Employment and Assertive Community Treatment models.
· Knowledge of behavioral management techniques and crisis intervention skills.
· Knowledge of procedure manuals and the ability to interpret these effectively to staff, family members and community providers.
· Has ability to work with minimal direction and supervision.
· Some knowledge of the requirements of state and federal law pertaining to the behavioral healthcare program.
· Considerable knowledge of principles and practices of treatment in the rehabilitation of clients.
· Considerable knowledge of individual behavior and group dynamics and intervention strategies.
· Working knowledge of crisis intervention theory and practice and the ability to make decisions and direct staff in crisis situations.
· Some knowledge of community resources used in the provision of services.
· Some knowledge of basic supervisory principles and techniques.
· Skill in problem solving and decision-making including crisis.
· Skill in identifying and resolving managerial problems such as work assignments, employee relations, employment development, and morale.
· Ability to read, comprehend, and speak in the English language.
· Ability to work harmoniously with employees, applicants, recipients, other agencies, and the public.
· Ability to plan, assign, coordinate and evaluate the work of a limited number of professional and non-professional staff and to instruct them in work performance.
· Ability to act decisively when necessary to protect clients and assist with clients.
· Ability to handle confidential information appropriately.
· Ability to recognize potential ethical problems and address in ethical manner.
· Ability to express ideas clearly and to interpret laws and regulations.
· Ability to plan and organize working time effectively.
· Ability to perform with autonomy or with minimum direction.
LANGUAGE SKILLS
Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and fluently.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals, Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply reason and understanding to carry out written, verbal, or graphical instructions. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
LPC, PLPC, LMSW, LCSW,
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to regularly talk or hear. The employee frequently is required to walk, sit, and reach with hands and arms. The employee is occasionally required to stand; stoop and kneel.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
