Seattle, Washington, United States · Hybrid
$70k–$100k/yr
Customer Success Manager Company: Scholarly Software Location: Denver or Seattle metro area Compensation: $70,000 - $100,000 annual salary, based on experience About Scholarly Scholarly is building the next generation of…
Skills: Customer Onboarding, Relationship Management, Customer Support, Training Development, SaaS Platform Management
Seattle, Washington, United States · Hybrid
$100k–$140k/yr
Senior Implementation Manager Company: Scholarly Software Location: Denver or Seattle metro area Compensation: $100,000 - $140,000 annual salary, based on experience About Scholarly Scholarly is building the next generat…
Skills: Project Management, SaaS Implementation, Stakeholder Management, Data Mapping, Change Management
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The Customer Success Manager is responsible for onboarding new institutions, providing ongoing technical support, and managing long-term relationships with university administrators. They also collaborate with the product team to document customer feedback and improve platform features.
Candidates must have a bachelor's degree and at least 3 years of experience in a customer-facing role, preferably within SaaS or EdTech. Strong communication skills and the ability to work with data integrations are required.
Company: Scholarly Software
Location: Denver or Seattle metro area
Compensation: $70,000 - $100,000 annual salary, based on experience
Scholarly is building the next generation of AI-powered software for higher education with a faculty-first focus. As institutions face a wave of digital transformation, our mission is to become the AI-native system of record for faculty data. Our platform unifies fragmented workflows into a single, intelligent system - powering annual reviews, promotion & tenure, appointment tracking, and more - while eliminating manual data entry and improving decision-making for institutions. We’re a mission-driven, product-focused team shaping the future of higher education.
Scholarly is looking for a motivated and detail-oriented Customer Success Manager (CSM) to join our growing team. This is an ideal opportunity for someone who thrives in collaborative, fast-paced environments and is passionate about supporting customers in achieving long-term success.
You will work closely with and report directly to our Head of Customer Success, supporting university administrators and faculty throughout their lifecycle with Scholarly. This includes onboarding new customers, providing ongoing support, managing relationships, and helping institutions effectively use our platform. You’ll play an important role in ensuring our customers feel confident and empowered – while learning from a seasoned team in a mission-oriented startup.
Support the onboarding and implementation process for new institutions
Customize training plans and materials to meet institutional goals
Assist with system configuration, data entry, and documentation
Serve as a helpful and reliable point of contact for day-to-day questions
Troubleshoot issues and collaborate with the broader team to resolve them
Help customers navigate the platform and optimize their workflows
Develop strong relationships with institutional partners
Monitor usage and proactively surface opportunities to drive adoption
Support customer retention and satisfaction through regular touchpoints
Collect and document feedback to inform product improvements
Participate in product testing and QA for customer-facing features
Bachelor’s degree required
3+ years of experience in a customer-facing role (e.g., support, onboarding, account management, or training), ideally in SaaS, EdTech, or higher education
Strong written and verbal communication skills, with a friendly and professional demeanor
Excellent organizational skills and attention to detail
A proactive mindset with a willingness to learn and take initiative
Aptitude for learning new technologies and explaining them to others; familiarity with SaaS platforms a plus
Comfortable working with data in a variety of formats and supporting data integrations into software systems
Experience in higher education, faculty affairs, or EdTech customer success is a plus
Located in the Denver metro area
Play a key role in supporting mission-driven innovation in higher education
Learn directly from experienced leaders in customer success and implementation
$70,000–$100,000 salary depending on experience
Health, dental, and vision insurance
Equity in a fast-growing startup
Modern office environment with hybrid in-person office culture
Supportive, collaborative, and inclusive team
If you're passionate about building strong relationships, solving meaningful problems, and helping higher education institutions modernize their operations, we’d love to hear from you!
Scholarly is an equal opportunity employer. We are committed to building an inclusive workplace that welcomes people of all backgrounds, identities, and experiences.
AI-native faculty lifecycle software for higher education.
Scholarly is AI-native software for the full faculty lifecycle, built for the offices that run higher education behind the scenes. We help provosts, deans, and faculty affairs teams replace spreadsheets, email chains, and disconnected systems with one platform for faculty activity reporting, promotion and tenure, course evaluations, committee workflows, accreditation support, and more. Faculty can upload multimedia artifacts (CVs, documents, images, video) as evidence of their work, administrators get extensive reporting and data-driven insight into what their institution is actually producing, and customizable permissions keep the right people in control of the right information. Our customers are colleges and universities that want modern, intelligent tools that can be configured to their unique needs. We're building the system of record for academic affairs, and we'd love to show you what that looks like. Founded in 2023 and based in Denver, Colorado and Seattle, Washington.
Offices: Denver, CO, US · Seattle, WA, US · 14143 Denver West Pkwy, Lakewood, Colorado 80401, US
AI-native faculty lifecycle software for higher education.
Scholarly is AI-native software for the full faculty lifecycle, built for the offices that run higher education behind the scenes. We help provosts, deans, and faculty affairs teams replace spreadsheets, email chains, and disconnected systems with one platform for faculty activity reporting, promotion and tenure, course evaluations, committee workflows, accreditation support, and more. Faculty can upload multimedia artifacts (CVs, documents, images, video) as evidence of their work, administrators get extensive reporting and data-driven insight into what their institution is actually producing, and customizable permissions keep the right people in control of the right information. Our customers are colleges and universities that want modern, intelligent tools that can be configured to their unique needs. We're building the system of record for academic affairs, and we'd love to show you what that looks like. Founded in 2023 and based in Denver, Colorado and Seattle, Washington.
Offices: Denver, CO, US · Seattle, WA, US · 14143 Denver West Pkwy, Lakewood, Colorado 80401, US
