Customer Service Rep 1 Part Time (Bilingual Medical Self Pay) Must reside near Raleigh, NC
Raleigh, North Carolina, United States · On-site
$16/hr–$18/hr
Entry level
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Skills: Payment Negotiation, Customer Service, Bilingual English and Spanish, Healthcare Billing, Account Documentation
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Skills: Registry Abstracting, Quality Assurance, Training and Education, Oncology Data Management, Clinical Coding
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Skills: Bilingual English and Spanish, Patient Advocacy, Financial Counseling, Case Management, HIPAA Compliance
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Skills: Bilingual English and Spanish, Patient Advocacy, Financial Counseling, Medicaid Enrollment, Medicare Knowledge
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Skills: Bilingual English and Spanish, Patient Advocacy, Financial Counseling, Medicaid Application Process, Medicare Application Process
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Eligibility Service Coordinator (Bilingual Required)
Hackensack, New Jersey, United States · On-site
$18/hr–$22/hr
Entry level
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Skills: Bilingual English and Spanish, Customer Service, Patient Scheduling, Documentation Management, Interpersonal Communication
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
Skills: Medical Records Retrieval, Accounts Receivable Support, HIPAA Compliance, Microsoft Office, Internet Explorer
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to …
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$16/hr–$18/hr
Part-time
high school
Posted 20d ago
~20 hrs/week
Responsibilities
The representative negotiates payment plans with patients and resolves healthcare accounts through inbound and outbound calls. They are responsible for maintaining high quality scores and adhering to strict healthcare compliance laws like HIPAA.
Requirements
Candidates must have a high school diploma or GED and at least one year of healthcare customer service experience. Proficiency in English and Spanish is required, along with experience managing high-volume calls and multiple databases.
Full job description
Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).
The Customer Service Representative resolves patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives. This position is responsible for completing daily account related functions in an efficient and timely manner to accelerate the patient-to-payment process. This position is onsite.
Working shift/Location
Working Shift: Part-time, 20-hour week shift. The hours are 2PM ET and 6PM ET.
Location: 3200 Spring Forest Rd Ste 220, Raleigh, NC 27616
Responsibilities
Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the Savista's database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.
Perform routine tasks or repetitious tasks with care and attention
Answer incoming patient or client call/email requests and handle in a prompt, courteous and professional manner
Other duties as assigned or requested by Supervisory or Managerial personnel such as acting as back up in other departments.
Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices. This includes becoming familiar with Savista’s Code of Ethics, attending training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
Requirements
High school diploma or GED.
At least one year of experience in healthcare customer service or a healthcare certification or degree.
At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
Experience with customer interactions that require live, accurate documentation of the encounter.
Demonstrated ability to meet performance objectives.
Demonstrated ability to navigate Internet Explorer and Microsoft Office.
Demonstrated experience communicating effectively with a customer and simplifying complex information.
Experience working with customer support including issue resolution management.
Must be able to pass a pre-employment background and drug screen.
Bilingual (English and Spanish)
Preferred Skills
Experience with performance metrics and goals.
Experience with dual monitoring systems.
Experience with utilizing a dialer system.
Experience in a performance-based commission structure.
Experience reviewing EOBs.
Experience entering demographic and insurance information.
Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The hourly range for this role up to $16.00 to $18.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.
SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.
An end-to-end revenue cycle services provider serving healthcare organizations for over 30 years.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2021
Headquarters
Alpharetta
LinkedIn followers
33,801
Savista provides end-to-end revenue cycle solutions and has been a trusted partner of healthcare organizations for over 30 years. We serve over 770 clients across 49 states, have been named a 2024 Top 10 BPO Healthcare by Healthcare Business Review, and have achieved the prestigious Peer Reviewed designation through HFMA.
An end-to-end revenue cycle services provider serving healthcare organizations for over 30 years.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2021
Headquarters
Alpharetta
LinkedIn followers
33,801
Savista provides end-to-end revenue cycle solutions and has been a trusted partner of healthcare organizations for over 30 years. We serve over 770 clients across 49 states, have been named a 2024 Top 10 BPO Healthcare by Healthcare Business Review, and have achieved the prestigious Peer Reviewed designation through HFMA.
