Lake Mary, Florida, United States · Hybrid
$78k–$181k/yr
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Client Success Management, Relationship Building, Account Governance, Account Strategy, Business Acumen
North Sydney, New South Wales, Australia · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Networking, Customer facing communication, Internal presentations, Job shadowing, Project management
San Pedro Garza García, Nuevo León, Mexico · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Human resources, Problem-solving, Creative thinking, Communication, Emotional intelligence
Shanghai, Shanghai, China · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Account management, Customer success, Value realization, Relationship management, Strategic planning
Bogota, RAP (Especial) Central, Colombia · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Business engineering, Microsoft Office, Excel, Outlook, Communication
Houston, Texas, United States · Hybrid
$131k–$272k/yr
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Project management, Cloud operations, S/4 HANA, System landscape provisioning, Application migration
Ganjingzi District, Liaoning, China · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: SAP, S/4HANA Cloud, ABAP, Java, SQL
Mexico City, Mexico · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Human Resources, Problem-solving, Creative thinking, Communication, Emotional intelligence
Buenos Aires, Argentina · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Graphic design, PowerPoint, Canva, Adobe Creative Suite, Typography
São Paulo, São Paulo, Brazil · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Data analysis, Power BI, Excel, Artificial Intelligence, Marketing analytics
Newport Beach, California, United States · Hybrid
Requisition ID: 458003 Work Area: Presales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Yasir Noman Recruiter Name: Timothy Moore Additional Loc…
Skills: Presales, Cloud ERP, SAP Business AI, Ecosystem management, Strategic planning
Newport Beach, California, United States · Hybrid
$131k–$272k/yr
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Python, PyTorch, LLM, Agentic AI, System design
Sofia, Sofia-City, Bulgaria · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: DevOps, Cloud platforms, CI/CD pipelines, Infrastructure-as-code, Automation
Yelahanka taluku, Karnataka, India · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Engineering management, AI, Machine learning, Data engineering, Software engineering
Sofia, Sofia-City, Bulgaria · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: DevOps, Cloud platforms, CI/CD pipelines, Automation, Infrastructure as code
Auckland, Auckland, New Zealand · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Networking, Customer facing communication, Internal presentations, Job shadowing, Project management
Berlin, Germany · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Competitive intelligence, Pricing analysis, Content creation, Market research, Data analysis
São Paulo, São Paulo, Brazil · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Data analysis, Marketing analytics, Power BI, Excel, Artificial intelligence
Walldorf, Baden-Württemberg, Germany · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Risk Assessment, Management Systems, Microsoft Office, English, German
Prague, Prague, Czechia · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Design Systems, iOS Design, Android Design, Figma, AI Surface Design
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Client Success Manager acts as a trusted advisor to maximize customer value through solution expertise and rapid adoption. They are responsible for managing renewals, identifying expansion opportunities, and mitigating churn while building strong stakeholder relationships.
Candidates must possess a bachelor's degree or equivalent and have significant experience in business software and cloud delivery models. Strong executive presence, relationship-building skills, and the ability to manage complex customer situations are essential.
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Job Title: SAP Concur – Client Success Manager
What you'll do:
As a Client Success Manager (CSM), you will be a trusted advisor, maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.
What you bring:
Meet your team:
SAP Concur is the world’s leading provider in Travel, Expense and Invoice Management. You will work closely with colleagues across SAP Concur and our partners. You will coordinate internal SAP and partner resources to ensure value delivery. We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.
We live by our values and are committed to demonstrating them daily:
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Our Values |
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Integrity |
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Make a Difference |
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Passion |
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Adaptable |
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Collaboration |
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Trust |
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Empathy |
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Inclusion |
Skills you’ll use:
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Professional Skills |
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Business Acumen |
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Complex Problem Solving |
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Effective Communication |
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Customer Orientation |
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Establish Trust |
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Influencing Skills |
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Tech Industry & SAP General Skills |
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Key Performance Indicators (KPIs) |
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Artificial Intelligence |
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Software-as-a-Service |
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Technology Innovation |
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SAP Concur Products & Services |
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Role Specific Skills |
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Customer Value |
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Account Governance |
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Account Strategy |
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Customer Success Management |
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Customer Retention |
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Relationship Building |
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Technology Solution Adoption |
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Overcoming Objections |
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 78,000 - 180,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 458004 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Nearest Major Market: Orlando
Job Segment:
Cloud, ERP, SAP, Equity, Database, Technology, Finance
We bring out the best in every business.
SAP is a global leader in enterprise applications and business AI. We help organizations run mission-critical operations across finance, procurement, supply chain, human resources, and customer experience -and move from systems that record work to systems that can help execute it. The Autonomous Enterprise brings together enterprise applications, trusted business data, and AI assistants and agents that can reason, recommend, and act within business processes -with governance, accuracy, and compliance built in. • Joule: the new engagement layer, bringing together data, workflows, and agents across SAP systems and beyond. • SAP Autonomous Suite: based on AI assistants and agents executing work across all domains. • Industry AI applications with built-in vertical processes, knowledge, data models, and regulatory logic. • SAP Business AI platform as the foundation that combines context, unified business data, and purpose-built models with enterprise governance. • Cloud Transformation: RISE with SAP and SAP GROW help organizations modernize their ERP landscape, move to the cloud, and adopt AI based on their business needs and starting point. Include SAP S/4HANA Cloud, acceleration services, and tools. Our Partners amplify SAP's value through solution innovations, deep product expertise, world-class services, and more. We’re committed to fostering meaningful, respectful conversations. To maintain a positive environment, we moderate comments that: Target individuals, including employees, customers, or partners. Contain discriminatory, harassing, or threatening content. Share personal information without consent. Promote misinformation, spam, or third-party links. We support open dialogue and constructive feedback but will remove content that violates these guidelines without notice. Thank you for contributing to a respectful community. For questions about moderation, please DM us or contact [email protected]. SAP privacy statement for followers: www.sap.com/sps
Offices: Dietmar-Hopp-Allee 16, Walldorf, BW 69190, DE · 3999 West Chester Pike, Newtown Square, PA 19073, US
We bring out the best in every business.
SAP is a global leader in enterprise applications and business AI. We help organizations run mission-critical operations across finance, procurement, supply chain, human resources, and customer experience -and move from systems that record work to systems that can help execute it. The Autonomous Enterprise brings together enterprise applications, trusted business data, and AI assistants and agents that can reason, recommend, and act within business processes -with governance, accuracy, and compliance built in. • Joule: the new engagement layer, bringing together data, workflows, and agents across SAP systems and beyond. • SAP Autonomous Suite: based on AI assistants and agents executing work across all domains. • Industry AI applications with built-in vertical processes, knowledge, data models, and regulatory logic. • SAP Business AI platform as the foundation that combines context, unified business data, and purpose-built models with enterprise governance. • Cloud Transformation: RISE with SAP and SAP GROW help organizations modernize their ERP landscape, move to the cloud, and adopt AI based on their business needs and starting point. Include SAP S/4HANA Cloud, acceleration services, and tools. Our Partners amplify SAP's value through solution innovations, deep product expertise, world-class services, and more. We’re committed to fostering meaningful, respectful conversations. To maintain a positive environment, we moderate comments that: Target individuals, including employees, customers, or partners. Contain discriminatory, harassing, or threatening content. Share personal information without consent. Promote misinformation, spam, or third-party links. We support open dialogue and constructive feedback but will remove content that violates these guidelines without notice. Thank you for contributing to a respectful community. For questions about moderation, please DM us or contact [email protected]. SAP privacy statement for followers: www.sap.com/sps
Offices: Dietmar-Hopp-Allee 16, Walldorf, BW 69190, DE · 3999 West Chester Pike, Newtown Square, PA 19073, US
