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Knowledge Systems Coordinator

Cape Town, Western Cape, South Africa · Hybrid

Senior

About the Role We’re looking for a highly capable and detail-driven Knowledge Systems Coordinator to join the Core System Centre (CSC). This is a senior-level administrative and operational role, designed to support and …

Skills: Microsoft 365, Training Facilitation, Knowledge Management, Technical Documentation, SOP Authoring

SAOTA logo

Knowledge Systems Coordinator

SAOTA

Cape Town, Western Cape, South Africa • Hybrid

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Senior

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  • Full-time
  • high school
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

The role focuses on driving productivity and knowledge-sharing across SAOTA and ARRCC by acting as the primary expert for Microsoft 365 tools. Responsibilities include developing training materials, coordinating executive committee meetings, and maintaining standard operating procedures.

Requirements

Candidates need a minimum of 5 years of experience in administrative or systems coordination and a Grade 12/NQF 4 qualification. Proficiency in Microsoft 365 tools and proven experience in authoring training guides and facilitating workshops are essential.

Full job description

About the Role

We’re looking for a highly capable and detail-driven Knowledge Systems Coordinator to join the Core System Centre (CSC). This is a senior-level administrative and operational role, designed to support and scale CSC’s services across both SAOTA and ARRCC.

You’ll work closely with the Operational Systems Facilitator (Senior Administrator) and play a key role in driving productivity, knowledge-sharing, and systems adoption across both businesses.

This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people and systems, and is passionate about Microsoft 365 tools, training, and knowledge enablement.

What You’ll Do

1. Microsoft 365 Productivity Tools (Anchor Focus)

  • Act as CSC’s go-to expert on Microsoft 365 tools across SAOTA and ARRCC (including Copilot, Teams, Loop, Planner, OneNote, and related platforms).
  • Develop training materials, onboarding content, quick-reference guides, and tips & tricks documentation.
  • Facilitate training sessions and workshops for new joiners and existing staff.
  • Provide ongoing support and troubleshooting, acting as a key point of contact for staff queries.
  • Monitor tool adoption and usage, identify trends, and recommend improvements.
  • Stay up to date with new features and updates, assessing relevance and driving continuous improvement.

2. Knowledge Sharing & Executive Committee (EXCO) Coordination

  • Partner with the Operational Systems Facilitator to deliver structured knowledge-sharing initiatives, including:
    ConnectEd, EXCO Forum, Project Launchpad, Programming, and Tricks of the Trade.
  • Take ownership of the ARRCC knowledge-sharing rhythm, building structures equivalent to SAOTA’s forums and programming cadence.
  • Act as the central point of contact for ARRCC EXCO project intake, ensuring submissions are complete and properly captured.
  • Facilitate fortnightly EXCO meetings with ARRCC units to review projects, timelines, and deadlines.
  • Coordinate training sessions and workshops, including scheduling, recording, and distributing recap notes.
  • Maintain training curriculum records and manage feedback from attendees.
  • Support SAOTA EXCO coordination where required, providing cover and continuity during busy periods.

3. Document Authoring & Training

  • Create and maintain SOPs, training guides, and reference documentation for productivity tools and knowledge-sharing processes.
  • Ensure all content is correctly published, indexed, tagged, and easily discoverable.
  • Deliver training across both companies, adapting style and format to different audiences and seniority levels.
  • Contribute to micro-learning content, including short-form video training.

4. Cross-Platform Support

  • Provide senior-level support across CSC platforms, including:
    Open Asset, MyWorkspace, and the Manuals Drive.
  • Act as a Reviewer (QC) and Author on selected platform projects, aligned with CSC team allocations.

5. Ad Hoc Projects

  • Support additional CSC initiatives as required, based on team priorities and capacity.

What We’re Looking For

Skills & Attributes

  • Exceptional attention to detail and accuracy
  • Advanced Microsoft 365 proficiency, with strong working knowledge of emerging tools (Copilot, Loop, Planner, Teams)
  • Confident trainer and facilitator, able to simplify technical concepts for diverse audiences
  • Strong written communication and documentation skills
  • Proven experience in a senior administrative or operational role, ideally involving systems or knowledge management
  • Excellent communication skills (written and verbal), with adaptability across audiences and companies
  • Strong time management and prioritisation skills
  • Ability to work proactively in a fast-paced environment
  • A positive, collaborative, and helpful mindset
  • High levels of professionalism, accountability, and ownership
  • Receptive to feedback and direction from multiple stakeholders
  • A genuine sense of pride and dedication to quality work

Requirements

  • Minimum 5 years’ experience in an administrative, operational support, or systems coordination role
  • Grade 12 / NQF 4
  • A relevant tertiary qualification is advantageous
  • Advanced, practical experience in Microsoft 365, with strength in Copilot, Teams, SharePoint, Loop, and related tools
  • Proven experience authoring training materials, SOPs, or user guides
  • Demonstrated experience facilitating training, workshops, or learning sessions
  • Excellent written and verbal communication skills
  • Strong organisation and time management ability
  • High level of accuracy and attention to detail
  • Comfortable working across two companies with distinct teams and cultures
  • Ability to work remotely when required
    (minimum: symmetrical 20 Mbps upload/download internet speed)

Why This Role?

This is a unique opportunity to sit at the centre of how two leading design studios work. shaping how people collaborate, share knowledge, and use technology to deliver better outcomes.

You’ll play a high-impact role, working closely with senior stakeholders, while driving meaningful improvements across systems, training, and day-to-day operations.

Related keywords

Microsoft 365CopilotTeamsLoopPlannerOneNoteSharePointOpen AssetMyWorkspaceSOPKnowledge ManagementTechnical TrainingOnboardingProject IntakeAdministrative OperationsKnowledge Sharing

About SAOTA

LinkedInVisit site

Follow us as we take you from Lagos to Los Angeles, Saint Tropez to Sydney, Dubai to Dakar.

Industry
Architecture and Planning
Company size
201-500 employees
Founded
1985
Headquarters
Cape Town, Western Province
LinkedIn followers
39,301

South African-based firm SAOTA is a studio of architectural designers and technicians including in-house CGI and marketing teams, as well as strong support staff. It is driven by the dynamic combination of Stefan Antoni, Philip Olmesdahl, Greg Truen, Phillippe Fouché, Mark Bullivant, Roxanne Kaye, Danielle Reimers, Dominik George and Logen Gordon who share a potent vision easily distinguished in their design. This, paired with both an innovative and dedicated approach to the execution of projects, has seen SAOTA become an internationally sought-after brand. Capitalising on a unique understanding of an ever-evolving industry, SAOTA continues to build on past experiences and is well positioned to offer expert services to the corporate, institutional, commercial and residential marketplace. With strong roots in South Africa, now 85 % of SAOTA’s clientele is international with cities like Moscow, Sydney, Miami, Dubai and Lagos becoming an increasing source of both interest and business.

Offices: 109 Hatfield Street, Gardens, Cape Town, Western Province 8001, ZA

ArchitectureDesignDecorand FurnitureConstructionInterior DesignArchitecture
View all jobs at SAOTA

About SAOTA

LinkedInVisit site

Follow us as we take you from Lagos to Los Angeles, Saint Tropez to Sydney, Dubai to Dakar.

Industry
Architecture and Planning
Company size
201-500 employees
Founded
1985
Headquarters
Cape Town, Western Province
LinkedIn followers
39,301

South African-based firm SAOTA is a studio of architectural designers and technicians including in-house CGI and marketing teams, as well as strong support staff. It is driven by the dynamic combination of Stefan Antoni, Philip Olmesdahl, Greg Truen, Phillippe Fouché, Mark Bullivant, Roxanne Kaye, Danielle Reimers, Dominik George and Logen Gordon who share a potent vision easily distinguished in their design. This, paired with both an innovative and dedicated approach to the execution of projects, has seen SAOTA become an internationally sought-after brand. Capitalising on a unique understanding of an ever-evolving industry, SAOTA continues to build on past experiences and is well positioned to offer expert services to the corporate, institutional, commercial and residential marketplace. With strong roots in South Africa, now 85 % of SAOTA’s clientele is international with cities like Moscow, Sydney, Miami, Dubai and Lagos becoming an increasing source of both interest and business.

Offices: 109 Hatfield Street, Gardens, Cape Town, Western Province 8001, ZA

ArchitectureDesignDecorand FurnitureConstructionInterior DesignArchitecture
View all jobs at SAOTA

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