Portugal · Remote OK
$29k–$34k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Customer support, Technical support, French, English, HTML
Portugal · Remote OK
$33k–$39k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Operational coordination, Capacity planning, GTM operations, Data organization, Process documentation
United States · Remote OK
$100k–$118k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Deal Desk, Sales Operations, Salesforce, Salesforce CPQ, Revenue Recognition
United States · Remote OK
$170k–$200k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Talent acquisition, Leadership, SaaS, Workforce planning, Recruiting strategy
United States · Remote OK
$174k–$205k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Digital Transformation, Strategic Advisory, Program Orchestration, Change Management, Value Realization
United States · Remote OK
$79k–$93k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Project Management, Customer Relationship Management, Risk Management, Change Management, SaaS Implementation
United States · Remote OK
$136k–$180k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: SaaS Sales, Solution Selling, MEDDPIC, MEDDIC, Enterprise Prospecting
Portugal · Remote OK
$51k–$60k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Product Design, UX Design, Enterprise SaaS, B2B Application Design, User Research
Portugal · On-site
$29k–$34k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Technical Support, HTML, APIs, Log Files, Networking
United States · Remote OK
$106k–$125k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: B2B Content Strategy, Thought Leadership, SEO, AEO, Copy Editing
Lisbon, Portugal · Hybrid
$20k–$24k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Cold Outreach, Lead Qualification, Salesforce, LinkedIn Sales Navigator, ZoomInfo
Sydney, New South Wales, Australia · Hybrid
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Salesforce, LinkedIn Sales Navigator, Google Workspace, Gemini, CRM Management
London, England, United Kingdom · Remote OK
$100k–$125k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: Solution Selling, Strategic Account Planning, SaaS Sales, Executive Relationship Management, MEDDIC
Portugal · Remote OK
$38k–$45k/yr
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers i…
Skills: B2B Social Media Strategy, Community Management, Content Calendar Management, Executive Thought Leadership, Social Search Optimization
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You will provide high-quality technical support in French and English to retailers, distributors, and suppliers via email, phone, and live chat. Additionally, you will manage case escalations, contribute to knowledge documentation, and participate in product beta testing.
Candidates must have 2 or more years of customer support experience and be fluent in both English and French. Proficiency in technical areas such as HTML, APIs, and networking, along with experience using tools like Salesforce or Jira, is required.
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
As the first line of contact with our customers, you play a key role in ensuring their success using Salsify. You are our customer’s voice within Salsify as we strive to continually improve our product, our service, and our role as trusted advisors within the e-commerce industry.
As a Support Engineer at Salsify, you will develop and maintain a deep understanding of the Salsify platform and our customers' specific needs while working alongside a team of dedicated and hardworking technical support professionals across the globe. As a Support Engineer for SupplierXM, you will provide support in French and English to retailers, distributors, and suppliers.
#LI-MP1 #LI-Remote
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent '[email protected]' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
As part of the hiring process, we may be conducting reference checks with your provided contacts.
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].
We take your security seriously. When applying for a position with us, please be aware of the following:
Official Communication Channels
All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels.
Verify Job Postings
Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening.
Secure Application Process
We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process.
No Payments Ever Required
Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam.
Personal Information Requests
Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.
The Product Experience Management (PXM) platform that empowers brands and retailers to win on the digital shelf.
In today’s world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Salsify empowers brand manufacturers, distributors and retailers to win on the digital shelf. Salsify's Product Experience Management platform combines PIM, Syndication and Automation with core commerce capabilities designed to enable sales both across retailer/distributor channels as well as marketplaces, social commerce, and direct-to-consumer (D2C) sites. The world's biggest brands including Mars, L'Oréal, Coca-Cola and Bosch use Salsify every day to stand out on the digital shelf. To learn more about Salsify, visit www.salsify.com To join our team, visit www.salsify.com/careers To subscribe to our blog visit blog.salsify.com
Offices: 101 Federal St, Boston, Massachusetts 02110, US · Av. Fontes Pereira de Melo 16, Lisboa, Lisboa 1050-010 , PT · 7, Rue de Madrid, Paris, Île-de-France 75008, FR
The Product Experience Management (PXM) platform that empowers brands and retailers to win on the digital shelf.
In today’s world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Salsify empowers brand manufacturers, distributors and retailers to win on the digital shelf. Salsify's Product Experience Management platform combines PIM, Syndication and Automation with core commerce capabilities designed to enable sales both across retailer/distributor channels as well as marketplaces, social commerce, and direct-to-consumer (D2C) sites. The world's biggest brands including Mars, L'Oréal, Coca-Cola and Bosch use Salsify every day to stand out on the digital shelf. To learn more about Salsify, visit www.salsify.com To join our team, visit www.salsify.com/careers To subscribe to our blog visit blog.salsify.com
Offices: 101 Federal St, Boston, Massachusetts 02110, US · Av. Fontes Pereira de Melo 16, Lisboa, Lisboa 1050-010 , PT · 7, Rue de Madrid, Paris, Île-de-France 75008, FR
