Hyderabad, Telangana, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Customer Interaction, Client Escalation Management, Client Advocacy, MS Excel, US Healthcare
Port Blair, Andaman and Nicobar Islands, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Training Delivery, Curriculum Design, Healthcare Domain Expertise, E-learning Content Creation, AI Learning Pathways
Kingston, Jamaica · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Facilities Management, Office Management, Risk Management, MS Office, Excel
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Instructional Design, Content Writing, Adult Learning Principles, Learning Management Systems, Virtual Classroom Software
Port Blair, Andaman and Nicobar Islands, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Quality Assurance, Process Improvement, KPI Management, CPI, Leadership
Tagbilaran, Bohol, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Desktop Support, Hardware Troubleshooting, Operating System Installation, Network Configuration, Inventory Management
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Recruitment, Candidate Sourcing, Screening, Interviewing, Onboarding
Quezon City, Metro Manila, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: WFM Systems, Avaya CMS, NICE IEX, Cisco, Aspect eWFM
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Instructional Design, Content Writing, Adult Learning Principles, Learning Management Systems, Virtual Classroom Software
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Content Writing, Instructional Design, Adult Learning Principles, Learning Management Systems, Virtual Classroom Software
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Instructional Design, Content Writing, Adult Learning Principles, Learning Management Systems, Virtual Classroom Software
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Program Management, Clinical Operations, Population Health Management, Utilization Management, Value-Based Care
Quezon City, Metro Manila, Philippines · Remote OK
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Project Coordination, Change Management, Data Auditing, Reporting, Excel
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Instructional Design, Content Writing, Adult Learning Principles, Learning Management Systems, Virtual Classroom Software
Quezon City, Metro Manila, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Performance Management, People Management, Conflict Management, Process Improvement, Fiscal Management
Muntinlupa, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Clinical Training, Instructional Design, Project Management, Case Management, Population Health
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Training Support, Coaching, Mentoring, Sales, Healthcare Domain Expertise
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Program Management, Clinical Operations, Population Health Management, Utilization Management, Value-Based Care
United States · On-site
$20/hr–$25/hr
Urgent and Continuous Job Opening: We are actively seeking qualified candidates to fill this crucial position. Pay Grade: Grade 17 Salary: $20.30 - $25.24 Hourly Time Type: Full time Health Department: Bullitt County Hea…
Skills: Nursing Assessment, Community Assessment, Epidemiological Investigation, Care Planning, Patient Education
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Coaching, Mentoring, Sales, Healthcare Domain Expertise, Training Support
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The role involves processing claims and handling incoming and outgoing calls to resolve customer issues according to process guidelines. Additionally, the consultant is responsible for maintaining customer satisfaction ratings and mentoring new team members.
Candidates must have 1-2 years of experience in RCM-AP/AR (Voice) and a graduate degree. Proficiency in MS Excel and strong communication skills in English are mandatory.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Education:
Any Graduate
Experience:
1-2 Years RCM-AP/AR(Voice) Experience
Exceptional customer/ client interaction skills,
Ability to manage client escalations,
Experienced in managing client advocacy,
Excellent in usage of MS Excel to compile, collate and summarize
US health care (ERISA/HIPAA/State Mandates)
Process SLA
Awareness of ISO, ISMS
Telephone etiquettes
MS office
Typing skills & computer skills
Effective communication in English
Good analytical skills
Comprehending ability
Possess basic knowledge of RCM-AP/AR(Voice)
Good reasoning and analytical skills
Able to communicate fluently in the language required for the function/location
Active listening skills
Passion to learn
Influencing skills
Ability to comprehend the process requirement well
Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.
Understand the basic professional standards and established procedures, policies before taking action and making decisions.
Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company platform to keep each customer record updated
Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.
Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions.
Mentor & coach new members of the team based on requirement
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes. • 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders. • 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation. • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI. At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
Offices: 3455 Peachtree Rd NE, Suite 700, Atlanta, Georgia 30326, US
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes. • 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders. • 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation. • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI. At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
Offices: 3455 Peachtree Rd NE, Suite 700, Atlanta, Georgia 30326, US
