Quezon City, Metro Manila, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Workforce Management, Data Analysis, Scheduling, MS Excel, SQL
United States · On-site
$21/hr–$26/hr
Advertisement Closes: 07/31/2026 12:00 AM Pay Grade: Non-Merit Grade Salary: $7.25 - $50.00 Hourly Time Type: Full time Health Department: Purchase District Health Department Summary: Nutritionist/Dietitian Full-Time Pos…
Skills: Nutrition Case Management, Medical Nutrition Therapy, Dietary Counseling, Nutrition Assessment, Care Plan Development
Hopkins County, Kentucky, United States · On-site
$28/hr–$35/hr
Advertisement Closes: 07/29/2026 12:00 AM Pay Grade: Grade 18 Salary: $28.84 - $35.87 Hourly Time Type: Part Time Irregular Hour Health Department: Hopkins County Health Department Summary: Provides basic nursing functio…
Skills: Nursing Assessment, Case Finding Investigations, Care Planning, Patient Education, Public Health Nursing
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Performance Coaching, KPI Management, Team Leadership, Sales Pipeline Analysis, Call Center Software
Paducah, Kentucky, United States · On-site
$27/hr–$32/hr
Advertisement Closes: 07/31/2026 12:00 AM Pay Grade: Non-Merit Grade Salary: $7.25 - $50.00 Hourly Time Type: Full time Health Department: Purchase District Health Department Summary: The Purchase District Health Departm…
Skills: Project Management, Consortium Coordination, Community Health Planning, Data Management, Microsoft Excel
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Instructional Design, Content Writing, Adult Learning Principles, Learning Management Systems, Virtual Classroom Software
Menifee County, Kentucky, United States · On-site
$13/hr–$16/hr
Advertisement Closes: 07/31/2026 12:00 AM Pay Grade: Grade 10 Salary: $13.50 - $16.79 Hourly Time Type: Part time Health Department: Gateway District Health Department Summary: Prepare routine letters, answer multi-line …
Skills: Data Entry, Customer Service, Appointment Scheduling, Medical Records Management, Fee Collection
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Telesales Techniques, Instructional Design, Coaching, Presentation Skills, Objection Handling
Pavia, Iloilo, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Operations Management, Performance Metrics Monitoring, Client Relationship Management, Staff Development, Budgeting & Financials
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Communication Skill, Customer Service Orientation, Team Orientation, Performance Management, Conflict Management
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Communication Skill, Customer Service Orientation, Team Orientation, Performance Management, Conflict Management
Indore, Madhya Pradesh, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Operations Management, Healthcare BPM, Case Management, Member Engagement, Claims Cost Containment
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Clinical Nursing, Chronic Condition Care Management, Motivational Interviewing, MCG Guidelines, CMS Guidelines
United States · Remote Solely
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Clinical Nursing, Care Management, Motivational Interviewing, MCG Guidelines, CMS Guidelines
Tagbilaran, Bohol, Philippines · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Candidate Screening, Employee Onboarding, HRIS Management, Recruitment Process, Contract Administration
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Performance Management, Process Improvement, Quality Auditing, Data Analysis, Coaching
Quezon City, Metro Manila, Philippines · Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Speech and Text Analytics, Call Monitoring, Quality Assurance, CSAT Improvement, Performance Management
Newport, Oregon, United States · On-site
$27/hr–$33/hr
Advertisement Closes: 08/21/2026 12:00 AM Pay Grade: Grade 22 Salary: $27.16 - $33.78 Hourly Time Type: Full time Health Department: Lincoln County Health Department Summary: Performs work of considerable complexity and …
Skills: Supervision, Environmental Health Program Management, Personnel Management, Performance Appraisals, On-the-job Training
Hyderabad, Telangana, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Customer Interaction, Client Escalation Management, Client Advocacy, MS Excel, US Healthcare
Port Blair, Andaman and Nicobar Islands, India · On-site
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patie…
Skills: Training Delivery, Curriculum Design, Healthcare Domain Expertise, E-learning Content Creation, AI Learning Pathways
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The role involves generating daily, weekly, and monthly schedules using WFM software to meet forecast requirements and optimize efficiency. It also requires creating data models for new hire scheduling and maintaining WFM platform elements like work patterns and skill assignments.
Candidates should have at least 2 years of relevant experience in workforce planning analysis and a preferred bachelor's degree. Proficiency in MS Excel, WFM software (Aspect, Verint, or NICE), and data processing languages like SQL or C++ is required.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Education :
• Bachelor’s degree preferred
Experience:
• At least 2 years relevant experience
• Workforce planning analysis in an operations environment preferred
• Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros)
• Demonstrated experience with Workforce Management software (Aspect WFM, Verint, NICE, etc.)
• Demonstrated knowledge/experience with SQL, Microsoft BI, C++ or other AI language for numerical data processing
Mandatory Skills:
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Strong analytical and technical skills.
• Innovative thinker with strong communication skills
Preferred Skills:
• Proven ability to perform in-depth data analysis and present insights in a clear manner
• Ability to adapt in a dynamic work environment, learn quickly, contribute solutions
• Ability to prioritize and meet timelines and deadlines
Roles & responsibilities :
• Generate daily, weekly, and monthly schedules using WFM software.
• Create and improve time-off allowance measures and allotments, effective analysis of accruals versus utilization to better inform Long Range parameters.
• Proactively highlight and provide comprehensive reports related to off-production risks/opportunities.
• Create model that effectively computes relevant inputs to provide accurate new hire & new client schedules; continually enhance accuracy of output.
• Execute PTO, Holiday & Shift Bidding.
• Execute plan for observed and non-observed holiday schedules.
• Utilize business product knowledge and efficient procedures to execute scheduling plans to meet Short Range forecast requirements, achieve optimal schedule efficiency and close any gaps
• Contribute to feedback loop for improvement in processes and procedures.
• Create standard SOP’s related to job role and to drive process improvement.
• Identify opportunities and participates in implementing improvements related to scheduling and staffing functions.
• Process updates submitted by internal customers within department turnaround time expectations of less than 48 hours.
• Provide excellent customer service and recommendations for self-service alternatives as applicable.
• Provide end to end support for relevant internal clients. Clients/customer teams requiring limited WFM support.
• Perform audits, create, and maintain key WFM platform elements such as work patterns, skill assignments, and org alignments.
• Process task management requests for delivery through Intradiem and provide frequent updates on progress towards completion.
• Monitor schedule efficiency and make recommendations for improvements.
• Acts with a sense of urgency
• Ensures attention to detail
• Additional duties as assigned
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes. • 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders. • 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation. • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI. At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
Offices: 3455 Peachtree Rd NE, Suite 700, Atlanta, Georgia 30326, US
Sagility is the foremost expert in healthcare operations with over 25 years of experience across the entire value chain—upstream, midstream, and downstream. We combine deep domain expertise, tech-led transformation, and trusted collaboration to help healthcare organizations achieve operational excellence and deliver better outcomes. • 𝐃𝐞𝐞𝐩 𝐃𝐨𝐦𝐚𝐢𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: We understand healthcare operations like no one else. Our knowledge is embedded in every process, enabling us to create meaningful value for payers, providers, and other stakeholders. • 𝐓𝐞𝐜𝐡-𝐋𝐞𝐝 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformation is more than deploying point solutions or isolated AI use cases. We reimagine end-to-end workflows, architecting integrated designs that drive efficiency, scalability, and innovation. • 𝐓𝐫𝐮𝐬𝐭𝐞𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: We build on the trust our clients place in us by fostering a robust ecosystem of partners—including consulting firms, software providers, platform companies, system integrators, and cloud innovators—to deliver comprehensive solutions delivering higher ROI. At Sagility, we are mastering the art of leading with AI-first mindset that is grounded in compliance powered by the passion of our people to deliver value across the continuum of healthcare operations. With a presence across 5 countries and a strong workforce of nearly 45,000 employees, we bring global scale and expertise to every engagement.
Offices: 3455 Peachtree Rd NE, Suite 700, Atlanta, Georgia 30326, US
