Houston, Texas, United States · On-site
Description Description We are seeking a BDC Assistant Manager to support the leadership and success of our fast-paced, high-volume Service Business Development Center. The Assistant Manager will work closely with the Se…
Skills: Leadership, Coaching, Performance Tracking, Customer Service, CRM Platforms
Alvin, Texas, United States · On-site
Description Join ZT Automotive: Drive Your Career Forward! Are you dependable, motivated, and ready to rev up your career? Ron Carter Ford is searching for a skilled Automotive Service Advisor / Writer to join our team. …
Skills: Customer Service, Service Writing, Appointment Scheduling, Technical Translation, Cost Estimation
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Support the Senior Manager in overseeing daily BDC operations, including monitoring call activity and coaching representatives to improve performance. Handle customer escalations and coordinate with service advisors to align appointments with shop capacity.
Requires proven experience in a BDC or automotive service leadership role with proficiency in CRM and CDK Service. Must possess strong communication skills and a valid driver's license.
Description
Description
We are seeking a BDC Assistant Manager to support the leadership and success of our fast-paced, high-volume Service Business Development Center. The Assistant Manager will work closely with the Senior Manager to drive team performance, ensure exceptional customer service, and help meet departmental goals. This role is ideal for an experienced BDC professional with strong leadership skills who thrives in a structured, results-driven environment.
The BDC Assistant Manager will support the oversight of daily operations, assist with coaching representatives, help track performance metrics, and contribute to ensuring efficient handling of inbound and outbound communications. You will partner with the Senior Manager as both a leader and a hands-on contributor, providing backup support with calls, emails, and escalations when needed.
Requirements
Customers here at Ron Carter Ford in Alvin are customers for life.
From before you even walk into our showroom to long after you drive home, all of our customers here at Ron Carter Ford in Alvin are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect. It all start with our extensive lineup of fabulous new and used Ford models. Whether you're looking for something for the whole family to enjoy or something to spice up your daily commute, the world is your oyster when you consider the lineup of vehicles we carry. And thanks to the car loan and Ford lease options that are available throughout the year, it's never been easier to get behind the wheel on your terms. From there, the experts in our car service and maintenance department will be there to make sure that your vehicle will continue to run as smoothly as it did on Day One. Or if you're looking do some upgrades with the latest and greatest Ford parts on the market, you can trust the experts at Ron Carter Ford cover your automotive needs. The service never stops once you visit us here at Ron Carter Ford in Alvin. There's never been a better time to drop on by at our dealership here in 3005 Fm 528, Alvin, TX proudly serving drivers from Manvel, Pearland, Webster, Friendswood and League City. We're very much looking forward to it.
Offices: 3005 FM 528 Rd, Alvin, Texas 77511, US
Customers here at Ron Carter Ford in Alvin are customers for life.
From before you even walk into our showroom to long after you drive home, all of our customers here at Ron Carter Ford in Alvin are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect. It all start with our extensive lineup of fabulous new and used Ford models. Whether you're looking for something for the whole family to enjoy or something to spice up your daily commute, the world is your oyster when you consider the lineup of vehicles we carry. And thanks to the car loan and Ford lease options that are available throughout the year, it's never been easier to get behind the wheel on your terms. From there, the experts in our car service and maintenance department will be there to make sure that your vehicle will continue to run as smoothly as it did on Day One. Or if you're looking do some upgrades with the latest and greatest Ford parts on the market, you can trust the experts at Ron Carter Ford cover your automotive needs. The service never stops once you visit us here at Ron Carter Ford in Alvin. There's never been a better time to drop on by at our dealership here in 3005 Fm 528, Alvin, TX proudly serving drivers from Manvel, Pearland, Webster, Friendswood and League City. We're very much looking forward to it.
Offices: 3005 FM 528 Rd, Alvin, Texas 77511, US
