Job Purpose: The Escrow Officer is responsible for any and all things involved on all their files. It is the Escrow Officer’s responsibility to make sure that the files on their unit are being handled properly. This invo…
Skills: Escrow Management, Auditing, Customer Service, Team Leadership, Problem Solving
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Full-time
high school
Posted 53d ago
Apply by Sep 7
~40 hrs/week
Responsibilities
The Escrow Officer manages the full lifecycle of sale and refinance files from opening to closing while auditing the work of processors and assistants. They are responsible for leading the unit, resolving complex customer issues, and ensuring high productivity and service standards.
Requirements
Candidates must have a high school diploma and at least 5 years of experience as an Escrow Officer, including a minimum monthly book of business of $15,000. Proficiency in Qualia, Microsoft Office, and Google Suite is required or preferred.
Full job description
Job Purpose:
The Escrow Officer is responsible for any and all things involved on all their files. It is the Escrow Officer’s responsibility to make sure that the files on their unit are being handled properly. This involves auditing work completed by Escrow Processors and Escrow Assistants. The Escrow Officer accepts input and new ideas from all to make sure the unit runs more efficiently.
Essential Functions:
All capabilities of a basic Escrow Processor, Escrow Assistant, Senior Escrow Assistant, Junior Escrow Officer Run a Sale/Refinance unit from opening to closing
Answer questions and give direction to the Escrow Processors and Escrow Assistants
Have full knowledge of escrow and be able to resolve situations/issues/problems that may arise in a professional, and customer-centric manner
Delegate work load on a daily basis to ensure work is being completed on time or in a timely manner and that no one is overwhelmed
Handle all customers and/or phone calls that exceed the capabilities of the Escrow Processors/Escrow Assistants and Junior Escrow Officers
Ensure that the entire unit is delivering excellent customer service
Provide training to the Escrow Assistants/Escrow Processors and Junior Escrow Officers to ensure their opportunity for advancement
Be aware and resolve any situations that arise within the unit professionally and efficiently
Aid in the work load when the Escrow Processors and/or Escrow Assistants as needed
Productivity: A minimum productivity per employee on the unit of $15,000 per month
Other duties as assigned
Organizational Relationships: Has frequent contact and communicates continuously with visitors, customers, employees, and vendors.
Qualifications
High School Diploma or Equivalent
5+ years of experience as an Escrow Officer is required
Proficiency in Google and Microsoft Office with the ability to type 40 WPM+
Experience using Qualia is preferred
Strong working knowledge of Windows/Mac operating system-experience.
Must have a minimum book of business of $15,000 a month.
Previous real estate experience is desired
Knowledge/Skills/Abilities
Ability to communicate clearly, professional, and courteously in writing and verbally
Strong organization skills with an attention to detail
Strong analytical and problem solving skills
Must have well-developed interpersonal skills with the ability to establish highly functional relationships with diverse personalities both within and outside the company
Works well on a team and collaborates with others but also be able to work independently.
Ability to effectively manage tasks with minimal supervision
Must be diligent and persistent in follow-up and completion
Able to function in a fast-paced environment with tight and changing deadlines
Physical Demands & Work Environment: The Escrow Officer must be able to bend, stoop, stand, drive, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs.
This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Related keywords
EscrowReal EstateQualiaSale/RefinanceBook Of BusinessAuditingCustomer-CentricWindowsMac OSFile ManagementClosingProfessional Services
Are you ready to ROC? Full-Service Title & Escrow.
Ready. Open. CLOSE. with ROC Title.
Industry
Real Estate
Company size
11-50 employees
Founded
2015
Headquarters
Las Vegas, Nevada
LinkedIn followers
841
ROC Title is a distinctive, modern title & escrow company located in Las Vegas, Nevada. We offer tailored professional real estate services and expertise to our clients.
Offices: 8925 W Russell Rd, Suite 205, Las Vegas, Nevada 89148, US · 5550 Painted Mirage Rd, Suite 130, Las Vegas, Nevada 89149, US · 7975 N Hayden Rd, Suite D100, Scottsdale, Arizona 85258, US · 3530 S Val Vista Dr, 113, Gilbert, Arizona 85297, US · 3080 N Litchfield Rd, Goodyear, Arizona 85395, US
Property ManagementReal EstateProperty Development
Are you ready to ROC? Full-Service Title & Escrow.
Ready. Open. CLOSE. with ROC Title.
Industry
Real Estate
Company size
11-50 employees
Founded
2015
Headquarters
Las Vegas, Nevada
LinkedIn followers
841
ROC Title is a distinctive, modern title & escrow company located in Las Vegas, Nevada. We offer tailored professional real estate services and expertise to our clients.
Offices: 8925 W Russell Rd, Suite 205, Las Vegas, Nevada 89148, US · 5550 Painted Mirage Rd, Suite 130, Las Vegas, Nevada 89149, US · 7975 N Hayden Rd, Suite D100, Scottsdale, Arizona 85258, US · 3530 S Val Vista Dr, 113, Gilbert, Arizona 85297, US · 3080 N Litchfield Rd, Goodyear, Arizona 85395, US
Property ManagementReal EstateProperty Development
