Clera home
·Dashboard

Jobs at Rocketlane (Now Hiring) — 8 open

Rocketlane logoRocketlane

Senior Customer Success Manager

Lehi, Utah, United States · Hybrid

Senior+$105M raised

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and effici…

Skills: Customer Success Management, Strategic Thinking, Analytical Thinking, Business Acumen, Operational Discipline

Rocketlane logoRocketlane

Growth Manager - Field and Event Marketing

Chennai, Tamil Nadu, India · Hybrid

Senior$105M raised

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and effici…

Skills: Field Marketing, Event Strategy, Pipeline Generation, B2B SaaS Marketing, Budget Management

Rocketlane logoRocketlane

Solution Architect

Hybrid

Senior$105M raised

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and effici…

Skills: Solution Architecture, SaaS Architecture, REST APIs, Webhooks, SSO/SAML

Rocketlane logoRocketlane

Customer Engagement Manager

Hybrid

Senior+$105M raised

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and effici…

Skills: Customer Engagement, Relationship Management, Project Management, Program Management, Change Management

Rocketlane logoRocketlane

SMB Account Executive (US Timezone)

On-site

Mid level$105M raised

About Rocketlane Rocketlane is a hyper growth SaaS startup with a mission to disrupt customer onboarding and professional services automation. The Rocketlane platform impacts and delivers high impact metrics for our cust…

Skills: Discovery, Product Demonstration, Assisted Trials, Contracting, Value Selling

Rocketlane logoRocketlane

AI Implementation Manager (US Timezone)

Hybrid

Senior$105M raised

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and effici…

Skills: SaaS Implementation, Customer Onboarding, Technical Consulting, REST APIs, Custom Integrations

Rocketlane logoRocketlane

AI Implementation Manager

Lehi, Utah, United States · Hybrid

Senior$105M raised

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and effici…

Skills: REST APIs, Webhooks, SaaS Implementation, Enterprise Onboarding, Solution Design

Rocketlane logoRocketlane

Senior Software Engineer in Test-SDET

Hybrid

Mid level$105M raised

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and effici…

Skills: Automation Testing, JavaScript, Typescript, OOPS Concepts, CI/CD

Rocketlane logo

Senior Customer Success Manager

Rocketlane

Lehi, Utah, United States • Hybrid

Apply
Senior+Hybrid · 5 days in office

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • Full-time
  • Medical Coverage, Dental Coverage, Vision Coverage, HSA Benefits, Flexible Time Off, 401(k) Match
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The Senior CSM will develop and execute customer success playbooks to drive retention, expansion, and product adoption across mid-market and enterprise segments. They will strategically engage with large customers to align product value with business objectives and monitor key health metrics like NRR and NPS.

Requirements

Candidates need over 10 years of overall experience, including at least 4 years in a Customer Success role, preferably within early-stage startups. Strong analytical skills, a proactive execution mindset, and a proven track record of managing multiple stakeholders are required.

Full job description

About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.


Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. 

What will you do ?

 The CSM will play a key role in ensuring customers derive maximum value from the product to help Rocketlane emerge as the default choice in its product category.

In this high-impact role, you'll get to:

  • Craft and execute on cohesive CS playbooks for key stages across the customer lifecycle such as upcoming renewals, QBRs/EBRs, customers with low health scores, churn/downgrade risk accounts, etc.

  • Engage strategically with large customers around their goals and objectives and deliver best practices and solutions that will help them accomplish their objectives

  • Drive expansion and retention

  • Plan strategically and execute on new initiatives/campaigns, to identify gaps in product usage/adoption across mid-market  and Enterprise customer segments and course-correct as conditions warrant

  • Monitor and closely track product adoption, usage, and overall customer health and deliver findings to the leadership team

  • Maintain and monitor key metrics across customer segments including NRR, renewals, churn rates, NPS, etc. 

  • Proactively assess customer goals and needs, and have a consultative approach to facilitate their success with the product

  • Be highly creative in devising campaigns that inform and educate and engage customers on the latest product features

  • Have an experimental and iterative approach to generate a continual and qualified pipeline of renewals

  • Proactively identify and assess expansion opportunities

You should apply if

  • 10+ years of overall experience with at least 4 years experience in a CS role, preferably in early-stage startup(s)

  • Ability to apply a good mix of strategic and analytical thinking, business acumen, operational discipline, and strong communication and collaboration skills

  • A proactive go-getter capable of getting hands dirty and going from idea to execution and pushing the organization to change

  • Experience in having a data-driven approach, optimizing for the right parameters on the go, and having strong execution capabilities

  • Proven track record  in managing multiple stakeholders, identifying key customers, and cross-org collaboration

  • Strong knowledge of relevant CS tools/technologies shall be a plus

  • An open mindset to build and execute with geographically distributed teams from the ground up that consistently deliver outstanding results

Why join us?

At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:

  • Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.

  • Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.

  • Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.

  • Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).

  • Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

  • Best-in-Class Benefits:

    • Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.

    • Industry-first HSA benefits.

    • Flexible Time Off

    • Generous 401(k) match to support your financial future.

Related keywords

SaaSCustomer OnboardingProfessional Services AutomationNRRNPSQBREBRChurn RateCustomer Health ScoreB2BEnterprise SegmentMid-marketCustomer LifecycleProduct AdoptionCustomer Success Tools

About Rocketlane

LinkedInVisit site

Professional Services and Onboarding software for modern teams

Industry
Software Development
Company size
201-500 employees
Founded
2020
Headquarters
San Francisco, California
LinkedIn followers
43,113
Total funding
$105M

Rocketlane is a purpose-built customer onboarding and PSA platform that accelerates time-to-value and improves project profitability and predictability. It unifies projects, people, and finances to help you collaborate with customers and deliver projects on time, and on budget. For more information, visit: www.rocketlane.com

Offices: San Francisco, California, US

Customer SuccessCustomer OnboardingProject ManagementProfessional ServicesSoftware ImplementationProfessional Services Automationand PSAInformation TechnologyCollaborationSaaS
View all jobs at Rocketlane

About Rocketlane

LinkedInVisit site

Professional Services and Onboarding software for modern teams

Industry
Software Development
Company size
201-500 employees
Founded
2020
Headquarters
San Francisco, California
LinkedIn followers
43,113
Total funding
$105M

Rocketlane is a purpose-built customer onboarding and PSA platform that accelerates time-to-value and improves project profitability and predictability. It unifies projects, people, and finances to help you collaborate with customers and deliver projects on time, and on budget. For more information, visit: www.rocketlane.com

Offices: San Francisco, California, US

Customer SuccessCustomer OnboardingProject ManagementProfessional ServicesSoftware ImplementationProfessional Services Automationand PSAInformation TechnologyCollaborationSaaS
View all jobs at Rocketlane

Similar companies hiring

Amazon (4949)Prolific (3401)AgileEngine (1668)Bosch (1656)Speechify (1456)Google (969)Booz Allen Hamilton (777)Microsoft (721)Transport AI (669)SAP (579)Salesforce (514)Meta (456)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty