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Full-time, Temporary
high school
Ongoing training and professional development, Free onsite parking, Uniform and PPE provided, Telus Health, Discounted parts, Employee discount on Vodaphone
Posted 2d ago
~40 hrs/week
Responsibilities
The role involves scheduling vehicle collections by coordinating with policyholders and garages while negotiating charges to meet service level agreements. You will also maintain accurate records, update databases, and handle general office enquiries to support the collection team.
Requirements
Candidates must possess strong IT skills, a professional telephone manner, and experience working in a customer-facing environment. A GCSE in Math and English or equivalent is required, along with the ability to work under pressure and manage workloads effectively.
Full job description
Transport Scheduling Assistant
Location: Winsford
12 Month Fixed Term Contract
Overall Purpose of Role: The purpose of this role is to maximise all contact time to arrange the collection of vehicles, calling both policy holders and holding garages, confirming charges, and booking collection dates in line with SLA’s. This is a customer and client facing role, so a professional and friendly approach is required at all times.
Key Areas of Responsibility
Vehicle Collections Scheduling
Call policy holders, following company GDPR training/script, to arrange collection of accident damaged vehicles ensuring correct information is collected and all drivers' notes updated accordingly
Calling Holding garages and/or accident repair centres, taking any charges the vehicle may have occurred ensuring correct information is collected and the drivers' notes updated accordingly
Negotiating charges to ensure value for money for all the company’s clients, following company guidelines relatingto standard police charges
Confirm with holding garages/accident repair centres method of payment required, update charges database with information
Liaise with client team to ensure all received charges are approved before the collection is allocated to a driver
Work with Vehicle Collection Scheduling to ensure all collections are booked within customer SLA’s
Own your collection area, making certain that collections are updated daily and ensuring client team are aware of any issues with collections
Ensure all files called are up to date, adding notes when and where required
General office duties such as dealing with enquiries typing, scanning, database updates, filing, etc.
Assist in dealing with queries and issues from customers, suppliers & members of the public
Complete all tasks deemed to be a reasonable request by the department management in a timely, efficient and safe manner
Skills & Experience Required
Good IT Skills
Experience in a customer facing role
Professional telephone manner
Experience working to tight deadlines and under pressure
Knowledge
Aware of contract SLA’s and have the ability to work to these
Paid day to volunteer for a charity of your choice
28 days holiday (including Bank Holidays)
Pension plan with 3.5% employer contribution
We reserve the right to close this this vacancy early once a suitable candidate has been found, so please submit your application as soon as possible.
IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.
Related keywords
Transport SchedulingVehicle CollectionSLAGDPRCustomer ServiceNegotiationDatabase ManagementAdministrative SupportAccident RepairPolicyholder LiaisonFixed Term ContractOffice DutiesData EntryCommunication SkillsTime Management
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results.
Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie Bros., IronPlanet, Marketplace-E, Boom & Bucket and GovPlanet - give customers flexible ways to buy and sell backed by inspections, market insights, and proven performance.
As part of RB Global, we make doing business easier at every step through a connected family of brands, including Rouse Services, SmartEquip, VeriTread, and more.
Follow us for equipment market insights, industry trends, customer stories, and updates from across the RB Global network.
Offices: Two Westbrook Corporate Center, Suite 500, Westchester, Illinois 60154, US · ., www.rbauction.com, ., US · ., Breda, ., NL · ., Lincoln, NE 68516, US · 3825 Hopyard Road, Suite 250, Pleasanton, , ca 94588-8528, US
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results.
Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie Bros., IronPlanet, Marketplace-E, Boom & Bucket and GovPlanet - give customers flexible ways to buy and sell backed by inspections, market insights, and proven performance.
As part of RB Global, we make doing business easier at every step through a connected family of brands, including Rouse Services, SmartEquip, VeriTread, and more.
Follow us for equipment market insights, industry trends, customer stories, and updates from across the RB Global network.
Offices: Two Westbrook Corporate Center, Suite 500, Westchester, Illinois 60154, US · ., www.rbauction.com, ., US · ., Breda, ., NL · ., Lincoln, NE 68516, US · 3825 Hopyard Road, Suite 250, Pleasanton, , ca 94588-8528, US