Albuquerque, New Mexico, United States · Hybrid
Technical Support Specialist III- Jewelry Equipment/Manufacturing Process The Opportunity We are seeking an experienced Technical Sales Support Specialist III to join our Customer Support team, supporting RioPro+, manufa…
Skills: Technical Support, Jewelry Manufacturing, Casting, Soldering, Stone Setting
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Provide advanced technical support and troubleshooting for jewelry-making equipment and manufacturing processes. Guide customers in capital equipment purchasing decisions and conduct training sessions to optimize production workflows.
Requires 5-10 years of experience as a bench jeweler and 5+ years in technical support or manufacturing. Must possess deep expertise in jewelry production processes and the ability to provide consultative guidance on equipment.
Technical Support Specialist III- Jewelry Equipment/Manufacturing Process
The Opportunity
We are seeking an experienced Technical Sales Support Specialist III to join our Customer Support team, supporting RioPro+, manufacturers and professional customers who want advice on products and processes and invest in capital equipment.
This Level 3 role serves as an escalation point for complex technical inquiries and provides advanced troubleshooting, diagnostics, and deep manufacturing expertise across jewelry production processes. The Specialist partners closely with customers, Sales, Merchants, and internal teams to ensure confident equipment usage, strong adoption, and successful business outcomes.
This position requires extensive bench experience and strong manufacturing knowledge, along with the ability to guide customers in making informed equipment purchasing decisions.
What You’ll Do
Technical Support & Troubleshooting
Customer Purchase Guidance & Sales Enablement
Virtual & Hands-On Training
Customer Support Channels
Internal Technical Enablement
Innovation & Industry Engagement
Educational Content Development
What You’ll Need
Required Qualifications
The successful candidate will enjoy a rewarding, challenging, and principled work environment. For more information about us please visit: www.riogrande.com
At Rio Grande, our employees are the heart of our more than 80-year legacy in Albuquerque, New Mexico. Our culture is guided by our 3R principles: Respect,
Responsibility, and Results. We believe in a bias to action mindset that turns ideas into outcomes and in empowering employees to take initiative, grow through continuous learning, and making meaningful impacts every day. Recognized as a 2025 Platinum Award Family Friendly Business, we promote a work-life
balance, clear expectations, and a supportive environment, including quality benefits, robust wellness resources, and an onsite fitness facility. Through our employee recognition and community involvement, we celebrate individuality, foster belonging, and ensure every voice is valued. A career at Rio Grande offers more than a job. You’ll join a work place where your contributions matter and your growth is supported. Your work will help shape the future of the company and support our customers and industry.
Rio Grande is a Metal Free environment within our operations areas.
Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.
The Reward:
Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:
Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.
The Company:
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.
Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool & die and electronics/mechanical assembly.
Supplying everything jewelers need to excel at their craft.
Rio Grande, a Berkshire Hathaway company, exists to support the bench jeweler, the jewelry designer, the retail jeweler, the jewelry manufacturer and the educator. As your jewelry business grows, you can count on us to keep you profitable with innovative solutions and exemplary service. Since bench jeweler Saul Bell founded our company in 1944 on historic Route 66, we have been part of the Albuquerque, New Mexico community. Today Rio Grande is one of the jewelry industry’s largest wholesale suppliers. We manufacture, source and distribute tools and equipment, gemstones, metals, findings and more. Offering unparalleled support from our Jewelry Tech Team, educational content and programs like RioPro and Rio for Schools, we nurture businesses and support the industry’s next generation. We share your passion for jewelry. Connect with us at www.riogrande.com or give us a call at 800.545.6566.
Offices: 7500 Bluewater Rd NW, Albuquerque, New Mexico, US
Supplying everything jewelers need to excel at their craft.
Rio Grande, a Berkshire Hathaway company, exists to support the bench jeweler, the jewelry designer, the retail jeweler, the jewelry manufacturer and the educator. As your jewelry business grows, you can count on us to keep you profitable with innovative solutions and exemplary service. Since bench jeweler Saul Bell founded our company in 1944 on historic Route 66, we have been part of the Albuquerque, New Mexico community. Today Rio Grande is one of the jewelry industry’s largest wholesale suppliers. We manufacture, source and distribute tools and equipment, gemstones, metals, findings and more. Offering unparalleled support from our Jewelry Tech Team, educational content and programs like RioPro and Rio for Schools, we nurture businesses and support the industry’s next generation. We share your passion for jewelry. Connect with us at www.riogrande.com or give us a call at 800.545.6566.
Offices: 7500 Bluewater Rd NW, Albuquerque, New Mexico, US
