Dallas, Texas, United States · Hybrid
WHO WE ARE RightSite helps EMS agencies use their most limited resource, crews and units, where they matter most. We partner directly with EMS in the field and through dispatch to support real-time clinical decision-maki…
Skills: Account Management, Relationship Building, EMS Operations, Public Sector Engagement, CRM Tools
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The Account Manager serves as the primary relationship owner for EMS partners, focusing on the health and effectiveness of partnerships to optimize patient redirection. They drive program adoption and utilization while collaborating with sales and clinical teams to ensure operational value.
Candidates should have a bachelor's degree or equivalent experience and 1-3 years of experience working with EMS or public safety agencies. Strong understanding of EMS workflows, public-sector environments, and the ability to build trust-based relationships are required.
RightSite helps EMS agencies use their most limited resource, crews and units, where they matter most.
We partner directly with EMS in the field and through dispatch to support real-time clinical decision-making for non-emergent patients. Using telehealth, ER physicians and patient navigators, we help crews safely redirect appropriate patients to the right level of care, reducing unnecessary transports while preserving readiness for true emergencies.
The result is better patient experience, higher-quality care, and more available EMS capacity for the calls that cannot wait.
WHO YOU AREAccount Manager (EMS): As the primary relationship owner for RightSite’s EMS partners, your core responsibility is ensuring the health and effectiveness of these partnerships. Your focus is not on traditional account management, but rather on the success of the partnership itself. It is to help EMS agencies redirect the right amount of volume, enough to free up crews for critical emergencies, without compromising safety, trust, or operations.
You build durable relationships with EMS leadership, operations teams, dispatch, and field users. You understand how EMS actually works: shift pressure, dispatch constraints, crew skepticism, and the realities of public service. You show up as a credible partner who helps agencies use RightSite in ways that fit their workflows and improve outcomes on the ground.
This is not a quota-carrying sales role. You support growth by ensuring agencies succeed after launch, through strong adoption, ongoing optimization, and visible operational value. When EMS agencies trust the model, expansion follows naturally.
You work closely with Sales, Implementation, Clinical Operations, and Leadership to ensure each partner has what they need to redirect patients appropriately, sustain adoption over time, and keep crews available for true emergencies.
A DAY IN THE LIFEWe hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Benefits of working with us include:
RightSite Health reduces avoidable ED visits.
RightSite helps non-emergent 911 callers avoid unnecessary ER visits. When EMS determines transport isn’t needed, they activate our on-demand telemedicine platform, connecting the patient with a RightSite ER doctor and Navigator who assess, guide, and coordinate care. The result? A win-win-win: better outcomes for patients, more EMS availability for true emergencies, and lower costs for payers.
RightSite Health reduces avoidable ED visits.
RightSite helps non-emergent 911 callers avoid unnecessary ER visits. When EMS determines transport isn’t needed, they activate our on-demand telemedicine platform, connecting the patient with a RightSite ER doctor and Navigator who assess, guide, and coordinate care. The result? A win-win-win: better outcomes for patients, more EMS availability for true emergencies, and lower costs for payers.
