Jobs at Richards Packaging Inc. (Now Hiring) — 2 open

Richard's Packaging Inc. has evolved from its origins as a glass container manufacturer for pharmacies into a leading North American distributor of packaging and healthcare products for the healthcare, food and beverage, and cosmetics sectors. With 113 years of experience and a team of approximately 600 employees across the continent, we are committed to quality, innovation, and exceptional customer service. Join us in making a meaningful impact across diverse industries.

As a System Analyst, you will be responsible for providing technical assistance to end-users, resolving hardware and software issues, enforcing cybersecurity policies, and ensuring smooth day-to-day IT operations. More specifically, your responsibilities will include:

• Provide first-level technical support to users via phone, email, or in-person
• Troubleshoot hardware, software, and network-related issues
• Install, configure, and maintain computers, printers, and peripheral devices
• Assist with user account setup, password resets, and access permissions
• Document support requests and resolutions in a ticketing system
• Escalate complex issues to senior IT staff when necessary
• Support basic network connectivity issues (Wi-Fi, VPN, LAN)
• Perform routine system updates, backups, and maintenance tasks
• Assist with onboarding/offboarding of employees (equipment setup, account creation)
• Maintain IT inventory and asset tracking records
• Participate in IT and business projects as required

Job Requirements

Education:

• Diploma or Degree in Information Technology, Computer Science, or related field (or equivalent experience)

Skills:

• Customer service mindset
• Technical troubleshooting
• Time management and multitasking
• Attention to detail
• Willingness to learn and adapt

Knowledge:

• Intermediate understanding of Windows operating systems (required)
• Knowledge of common software applications (Microsoft 365, email systems, browsers) (required)
• Familiarity with troubleshooting basic hardware and network issues (required)
• Strong problem-solving and communication skills (required)
• Ability to work independently and in a team environment (required)
• Certifications such as CompTIA A+, Network+, or equivalent (preferred)
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) (preferred)
• Basic knowledge of Active Directory and user management (preferred)
• Understanding of cybersecurity best practices (preferred) 

Hours - 40 hours per week

Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.