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Revinate logoRevinate

Solution Engineer, EMEA

London, England, United Kingdom · Remote OK

Senior$106M raised

Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-dr…

Skills: Solution Engineering, Technical Architecture, RESTful APIs, Webhooks, SSO

Revinate logo

Solution Engineer, EMEA

Revinate

London, England, United Kingdom • Remote OK

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Senior

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  • Full-time
  • Posted 5d ago
  • ~40 hrs/week
  • Remote in Greater London, England, United Kingdom

Responsibilities

Act as the primary technical expert to support the sales team by architecting and presenting custom platform solutions for hospitality clients. Bridge the gap between sales and technical teams to ensure successful product implementation and launch.

Requirements

Requires over 5 years of experience in Solution Engineering or Technical Architecture, preferably within SaaS or MarTech. Must possess deep expertise in the hospitality ecosystem and mastery of API standards and data security protocols.

Full job description

Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!

Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x Revinate

 

This is a remote position, and candidates must reside in the Greater London area. 

 

Role Overview

 

The Sr Solution Engineer is the primary technical and product expert for Revinate’s salesforce. You will support the sales team by understanding complex customer business problems and requirements and articulate those into solutions. Leveraging deep technical expertise and comprehensive hospitality domain knowledge, you will take a consultative approach to architecting, validating, and presenting complex, custom platform solutions that align with critical client needs.

 

As a Solution Engineer, you will collaborate with Product Management and Product Marketing to deliver the right solution and high quality products to Revinate clients in easy-to-understand terms. You will be the bridge between the sales team and technical team during implementation to ensure a successful launch. This position will require travel to support business development activities such as conferences, trade shows and client presentations.

 

 

\nWhat You'll Do
  • Be both a product, industry, as well as a technical expert in software for the sales team and clients
  • Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions
  • Deep Dive Consultation: Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions as well.
  • Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions
  • Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry
  • Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge 
  • Draft and present business case data for client requested product enhancements, including identification of business impact to product management  
  • Own technical sales FAQs and make sure that answers to technology questions (e.g. availability, disaster recovery, PCI) are consistent and derived from current and accurate data
  • Executive Presentation: Independently present and defend complex technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at major hotel brands, ownership groups, and large-scale enterprises
  • Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met  
  • Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships 
  • Assist with product training and onboarding of new sales reps and solution engineers
  • Travel throughout sales territory, as needed  
  • Represent Revinate at business development events, as needed
What You'll Bring
  • 5 + years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, MarTech, Contact Center or Revenue Management platform environment.
  • Deep Domain Expertise: Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG) is preferred
  • Technical Acumen: Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.
  • Ability to work across organization and promote cross functional collaboration  
  • Consultative problem solver
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches  
  • Leverage technology solutions for supporting business goals  
  • Self-motivated with a history of outstanding performance in your role
  • Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base  
  • Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property)
  • Embrace being part of a sales organization and competing for business
  • Contribute to the development of standardized processes and best practices 
  • Project specific responsibilities working within budget/timeline and scopes
\n

Interview Process 

We're excited you're considering a career with Revinate! Our goal is to ensure this is the right opportunity for you, while also determining if you're the right fit for our team. The interview process for this role is designed to be a two-way street, where you'll get to know us just as we get to know you.

 

- Recruiter Screen - 30 min Phone Interview

- Hiring Manager Interview - 45 min Google Meet - Video

- Peer Interview - 60 min Google Meet - Video

- Technical Interview - 45 min Google Meet - Video 

- Final Interview - 30 min Google Meet - Video

 

Revinate values the flexibility of a hybrid workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.

Candidates must be located in the country location listed in the job application. Thank you!

 

Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.

 

Important Security Alert

We have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.

 

For Authentic Opportunities: Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity, please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out to [email protected]

 

 

AI and Hiring 

Please note that interviews at Revinate will be recorded using brighthire.ai. As we continue to build more structure into our interview processes -- the best way to eliminate unconscious bias! We are encouraging our interviewers to focus more on our candidates and the conversation than taking notes. Instead, we can rely on brighthire.ai to do the note taking for us. If you’re uncomfortable with recording your interview, please let us now. We’ll opt you out.   

 

#LI-Remote

#LI-AE1

Excited?!  Want to learn more? Apply Now!

Our Core Values:

One Revinate - United & Strong, on a single mission together

Built on Trust - It’s the foundation of everything we do

Expect Amazing - We think, dream & deliver big

Customer Love -- When the customer wins, we win

Make it Simpler -- Apply it to everything we do

Hungerness -- Feel it, follow it, be relentless about our success

Grounded in Gratitude - We’re glad to be here & make the most of every day

Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary. 

If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected].

By submitting your application you acknowledge that you have read Revinate's Privacy Policy (https://www.revinate.com/privacy/)

Related keywords

SaaSMarTechCDPPMSCRSCRMBooking EnginesData WarehouseHTNGRESTful APIsWebhooksSAMLOAuthPCIGDPRCloud Infrastructure

About Revinate

LinkedInVisit site

Revinate is the leading direct booking platform for the hospitality industry. We power 12,500+ hotels worldwide.

Industry
Software Development
Company size
501-1,000 employees
Founded
2009
Headquarters
Palo Alto, CA
LinkedIn followers
28,908
Total funding
$106M

True to the industry we serve, we love to travel, work hard, help others, and make the most of every day. We’re a global team of mountain bikers, surfers, parents, golfers, Star Wars fans, hikers, chefs, and football fans (both kinds!) who are connected by a #OneRevinate spirit. You might find us in California, Oregon, London, Singapore, Amsterdam, or Barcelona — or wherever the world takes us — working across time zones and countries to delight our customers as they delight their guests. Life on the inside is fast, fun, contemplative, energizing — a few of the words Revinators have used to describe the environment here. Come in and take a closer look at the our culture and how it unfolds! Pub quizzes, 3rd Thursday meet-ups, culture club, Olympics at the park, cookouts — there is a lot happening. Come in, take a look, and you will see us laughing, caring, arguing, too, at times. It’s hard to forget a Revinator when you have met one! What’s your passion? We’d love to bring it to our team. Want more details? Here are some numbers: —> 480 Revinators worldwide. —> 4 international offices, located in California, Oregon, Amsterdam, and Singapore. And we support people working remotely as well. —> 12,500+ worldwide implementations. We’d tell you about all the awards we won but we lost count. Awards like 4x Top Place to Work and 4x #1 CRM/Marketing product from HotelTechReport.

Offices: 2345 Yale Street, First Floor, Palo Alto, CA 94306, US · 389 SW Scalehouse Ct, Bend, Oregon 97703, US · 9 Battery Road, #28-01, Singapore, Singapore 049910, SG · Kerkstraat 342-H, Amsterdam, Noord-Holland 1017 JA, BE

social mediareputation managementguest reviewshospitalityonline reviewshotelssentiment analysishotel marketingemail marketingCustomer Data Platform
View all jobs at Revinate

About Revinate

LinkedInVisit site

Revinate is the leading direct booking platform for the hospitality industry. We power 12,500+ hotels worldwide.

Industry
Software Development
Company size
501-1,000 employees
Founded
2009
Headquarters
Palo Alto, CA
LinkedIn followers
28,908
Total funding
$106M

True to the industry we serve, we love to travel, work hard, help others, and make the most of every day. We’re a global team of mountain bikers, surfers, parents, golfers, Star Wars fans, hikers, chefs, and football fans (both kinds!) who are connected by a #OneRevinate spirit. You might find us in California, Oregon, London, Singapore, Amsterdam, or Barcelona — or wherever the world takes us — working across time zones and countries to delight our customers as they delight their guests. Life on the inside is fast, fun, contemplative, energizing — a few of the words Revinators have used to describe the environment here. Come in and take a closer look at the our culture and how it unfolds! Pub quizzes, 3rd Thursday meet-ups, culture club, Olympics at the park, cookouts — there is a lot happening. Come in, take a look, and you will see us laughing, caring, arguing, too, at times. It’s hard to forget a Revinator when you have met one! What’s your passion? We’d love to bring it to our team. Want more details? Here are some numbers: —> 480 Revinators worldwide. —> 4 international offices, located in California, Oregon, Amsterdam, and Singapore. And we support people working remotely as well. —> 12,500+ worldwide implementations. We’d tell you about all the awards we won but we lost count. Awards like 4x Top Place to Work and 4x #1 CRM/Marketing product from HotelTechReport.

Offices: 2345 Yale Street, First Floor, Palo Alto, CA 94306, US · 389 SW Scalehouse Ct, Bend, Oregon 97703, US · 9 Battery Road, #28-01, Singapore, Singapore 049910, SG · Kerkstraat 342-H, Amsterdam, Noord-Holland 1017 JA, BE

social mediareputation managementguest reviewshospitalityonline reviewshotelssentiment analysishotel marketingemail marketingCustomer Data Platform
View all jobs at Revinate

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