India · Remote Solely
$19/hr–$21/hr
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-dr…
Skills: Technical support, SaaS, JIRA, Zendesk, Salesforce
Atlanta, Georgia, United States · Remote OK
$200k–$220k/yr
Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x Revinate This is a remote position, but candidates must reside within …
Skills: B2B SaaS Monetization, Product Strategy, Market Intelligence, Pricing Strategy, Packaging Strategy
London, England, United Kingdom · Remote OK
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-dr…
Skills: Solution Engineering, Technical Architecture, RESTful APIs, Webhooks, SSO
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The Technical Customer Support Specialist will resolve technical inquiries across the product suite and serve as a primary point of contact for external customers. They will also act as a liaison between Engineering, Product, and Customer Success teams to report bugs and document technical issues.
Candidates must have 2-3 years of experience in technical support at a SaaS company and possess strong troubleshooting skills for web-related issues. Proficiency in ticketing systems like JIRA or Zendesk and experience with property management systems are required.
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!
Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x Revinate
Please take note of the shift for this position.
Monday - Friday: 8:30 PM – 4:30 AM IST (Monday night through Saturday morning)
Revinate is a direct booking platform that leads the hospitality industry in driving direct revenue and increased profitability.
Our products and our people combine to give hoteliers the superpowers they need to crush their goals. With Revinate, hoteliers shift share away from OTAs and drive tangible results across an individual property or a portfolio. Our industry-leading, AI-powered, customer data platform collects, unifies and, synthesizes data giving hoteliers a foundational advantage.
Hoteliers gain critical intelligence – guest lifetime spend, stay preferences, ancillary revenue, and more. With Revinate’s Rich Guest Profile® data points, hoteliers don’t need to guess who their most profitable guests are, or how to drive conversions across email, voice, messaging, and digital channels.
Revinate's direct booking platform and omnichannel communication technology powers 1.1 billion Rich Guest Profiles across 12,500+ hotels to drive over $24 billion in direct revenue.
Be a superhero. Join the mission. Transform the industry.
The Technical Customer Support Specialist will be a crucial point of contact for our clients in resolving technical support-related inquiries across Revinate’s entire product suite with our external customers. This role has a high level of interaction with customers. It will troubleshoot in-depth technical problems, serving as a key reporter of bugs and feedback to the Product and Development teams.
The Technical Customer Support Specialist should always strive to think outside the box on ways to disseminate information to our global team, troubleshoot complex issues, and improve the overall customer experience. The ideal candidate will find solutions to improve internal processes and reduce ticket volume with a growing customer base.
Given the dynamic nature of the hospitality world and the new technology, you will embrace change, be a self-starter, a highly effective multi-tasker and go above and beyond the call of duty to drive results for our customers. The Technical Customer Support Specialist sits within the Customer Operations Organization and reports to the Manager - Customer Support.
\nWhat You'll DoWe're excited you're considering a career with Revinate! Our goal is to ensure this is the right opportunity for you, while also determining if you're the right fit for our team. The interview process for this role is designed to be a two-way street, where you'll get to know us just as we get to know you.
- Recruiter Screen - 20 minutes via Phone
- Hiring Manager Interview - 30 minutes via Google Meet
- Final Technical Panel Interview with the Team - 45 minutes via Google Meet
Revinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.
Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.
We have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.
For Authentic Opportunities: Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity, please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out to [email protected]
Please note that interviews at Revinate will be recorded using brighthire.ai. As we continue to build more structure into our interview processes -- the best way to eliminate unconscious bias! We are encouraging our interviewers to focus more on our candidates and the conversation than taking notes. Instead, we can rely on brighthire.ai to do the note taking for us. If you’re uncomfortable with recording your interview, please let us now. We’ll opt you out.
Our Core Values:
One Revinate - United & Strong, on a single mission together
Built on Trust - It’s the foundation of everything we do
Expect Amazing - We think, dream & deliver big
Customer Love -- When the customer wins, we win
Make it Simpler -- Apply it to everything we do
Hungerness -- Feel it, follow it, be relentless about our success
Grounded in Gratitude - We’re glad to be here & make the most of every day
Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.
If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected].
By submitting your application you acknowledge that you have read Revinate's Privacy Policy (https://www.revinate.com/privacy/)
Revinate is the leading direct booking platform for the hospitality industry. We power 12,500+ hotels worldwide.
True to the industry we serve, we love to travel, work hard, help others, and make the most of every day. We’re a global team of mountain bikers, surfers, parents, golfers, Star Wars fans, hikers, chefs, and football fans (both kinds!) who are connected by a #OneRevinate spirit. You might find us in California, Oregon, London, Singapore, Amsterdam, or Barcelona — or wherever the world takes us — working across time zones and countries to delight our customers as they delight their guests. Life on the inside is fast, fun, contemplative, energizing — a few of the words Revinators have used to describe the environment here. Come in and take a closer look at the our culture and how it unfolds! Pub quizzes, 3rd Thursday meet-ups, culture club, Olympics at the park, cookouts — there is a lot happening. Come in, take a look, and you will see us laughing, caring, arguing, too, at times. It’s hard to forget a Revinator when you have met one! What’s your passion? We’d love to bring it to our team. Want more details? Here are some numbers: —> 480 Revinators worldwide. —> 4 international offices, located in California, Oregon, Amsterdam, and Singapore. And we support people working remotely as well. —> 12,500+ worldwide implementations. We’d tell you about all the awards we won but we lost count. Awards like 4x Top Place to Work and 4x #1 CRM/Marketing product from HotelTechReport.
Offices: 2345 Yale Street, First Floor, Palo Alto, CA 94306, US · 389 SW Scalehouse Ct, Bend, Oregon 97703, US · 9 Battery Road, #28-01, Singapore, Singapore 049910, SG · Kerkstraat 342-H, Amsterdam, Noord-Holland 1017 JA, BE
Revinate is the leading direct booking platform for the hospitality industry. We power 12,500+ hotels worldwide.
True to the industry we serve, we love to travel, work hard, help others, and make the most of every day. We’re a global team of mountain bikers, surfers, parents, golfers, Star Wars fans, hikers, chefs, and football fans (both kinds!) who are connected by a #OneRevinate spirit. You might find us in California, Oregon, London, Singapore, Amsterdam, or Barcelona — or wherever the world takes us — working across time zones and countries to delight our customers as they delight their guests. Life on the inside is fast, fun, contemplative, energizing — a few of the words Revinators have used to describe the environment here. Come in and take a closer look at the our culture and how it unfolds! Pub quizzes, 3rd Thursday meet-ups, culture club, Olympics at the park, cookouts — there is a lot happening. Come in, take a look, and you will see us laughing, caring, arguing, too, at times. It’s hard to forget a Revinator when you have met one! What’s your passion? We’d love to bring it to our team. Want more details? Here are some numbers: —> 480 Revinators worldwide. —> 4 international offices, located in California, Oregon, Amsterdam, and Singapore. And we support people working remotely as well. —> 12,500+ worldwide implementations. We’d tell you about all the awards we won but we lost count. Awards like 4x Top Place to Work and 4x #1 CRM/Marketing product from HotelTechReport.
Offices: 2345 Yale Street, First Floor, Palo Alto, CA 94306, US · 389 SW Scalehouse Ct, Bend, Oregon 97703, US · 9 Battery Road, #28-01, Singapore, Singapore 049910, SG · Kerkstraat 342-H, Amsterdam, Noord-Holland 1017 JA, BE
