Derby, England, United Kingdom · Hybrid
$40k–$45k/yr
Overview of the Role This is a fully remote role where we are looking for individuals who are passionate about modern IT practices and technologies, to take our products into service and then provide the quality of suppo…
Skills: Linux Support, Windows Support, Bash Scripting, Network Configuration, Cloud Infrastructure
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Support and maintain traffic management, simulation, and training systems while ensuring adherence to service level agreements. Provide remote and on-site technical support, maintain monitoring solutions, and document resolutions within the ITSM system.
Requires experience in Linux/Windows system configuration, networking protocols, and working with cloud or hybrid infrastructures. Candidates should be familiar with ITSM tools, DevOps, and Agile methodologies with strong communication skills for customer-facing interactions.
Overview of the Role
This is a fully remote role where we are looking for individuals who are passionate about modern IT practices and technologies, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build relationships and communicate effectively with our customers, and our own technical staff.
You do not need a background in rail - experience in systems that provide essential business services will be an advantage.
About us
We provide software products and services that are already improving the operational delivery of rail services. Our vision is to create a truly connected rail network, using deep technology expertise and industry experience to deliver solutions that meet transport challenges across the UK and beyond. Harnessing our great ideas and turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network.
Key Accountabilities and Responsibilities
Requirements
Skills and Experience
Competencies and Behaviours
Working Pattern
This is a remote, home-based role - it may require occasional attendance at client premises for site- based activities. The ability to reach and attend one of our three offices (Derby, Milton Keynes, or London), for training, product familiarisation, and support activities as required would be an advantage.
Support issues and activities rarely fit neatly into regular hours; therefore, our support team operates a “4 on, 4 off” shift system basis to provide 24/7, year-round coverage for our clients. You will work on a shift system with each working period consisting of four shifts of 12 hours, followed by a break of four shifts. We are looking for night shift workers to work 6pm – 6am.
In order to provide the best onboarding experience and training, this role will follow a different working pattern for the first 6-10 weeks which will be Monday - Friday 9am-5pm. During this period there is a requirement for 2 days a month working from the Derby office.
Benefits
Wellbeing
Digital transport the smart way!
At Resonate, we design, develop and deploy digital railway and connected transport solutions. We have a powerful digital platform combined with a highly skilled team delivering the best solutions for signalling control, traffic management, operations management and customer experience. We know that we are in a fast changing environment with increasing pressure placed upon capacity, connectivity, communication and cost and we use our creative and agile capability to bring you the right products quickly. Our visionary technology together with our customer-centric culture has created a set of evolving tools that help you to deliver a better performing railway with better informed passengers. Interested in becoming part of our journey? Vacancies can be found on our website.
Offices: Hudson House, 2 Hudson Way, DERBY, DE24 8HS, GB · One Eversholt Street, 8th Floor, London, NW1 2DN, GB · Spaces Avebury Boulevard, 100 Avebury Boulevard, Milton Keynes, England MK9 1FH, GB
Digital transport the smart way!
At Resonate, we design, develop and deploy digital railway and connected transport solutions. We have a powerful digital platform combined with a highly skilled team delivering the best solutions for signalling control, traffic management, operations management and customer experience. We know that we are in a fast changing environment with increasing pressure placed upon capacity, connectivity, communication and cost and we use our creative and agile capability to bring you the right products quickly. Our visionary technology together with our customer-centric culture has created a set of evolving tools that help you to deliver a better performing railway with better informed passengers. Interested in becoming part of our journey? Vacancies can be found on our website.
Offices: Hudson House, 2 Hudson Way, DERBY, DE24 8HS, GB · One Eversholt Street, 8th Floor, London, NW1 2DN, GB · Spaces Avebury Boulevard, 100 Avebury Boulevard, Milton Keynes, England MK9 1FH, GB
