Woodland, Washington, United States · On-site
$75k–$88k/yr
Summary of Job – To provide 1st & 2nd line IT infrastructure and applications support to Renolds internal customers. A member of the service desk team, the role will ensure that requests are prioritized and managed…
Skills: ERP, Syspro, Network support, Help desk, Customer service
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Provide 1st and 2nd line IT infrastructure and application support while acting as the primary point of contact for service requests. Manage IT service desk activities, including equipment provisioning, fault tracking, and ensuring system availability across multiple sites.
Requires at least 2 years of network and help desk experience along with strong knowledge of ERP systems and Microsoft technologies. Candidates should possess excellent troubleshooting skills and the ability to work independently across various manufacturing and office environments.
Summary of Job –
To provide 1st & 2nd line IT infrastructure and applications support to Renolds internal customers. A member of the service desk team, the role will ensure that requests are prioritized and managed in an efficient and timely manner. Acting as the first point of contact for all IT related requests, the role will represent the business IT function in a professional and efficient manner.
Function & Scope of Responsibility –
• Provide first point of contact for all IT related incidents and service requests
• Ensure all support activities are logged, managed and maintained via the IT service management platform
• Prioritize and manage workload to ensure the most effective support is provided to the business and customers
• Proactive monitoring, error logging, fault tracking and problem management to ensure optimum service availability
• Perform IT daily checks ensuring results are fully documented issues arising are logged, resolved or escalated where necessary
• Manage fundamental IT processes such as starter/leaver, equipment and service provisioning.
• Ensure all requirements and guidelines from head office are followed and implemented
Authority/Decision Making –
While this role has no supervisory responsibility, they will have authority to report risk of IT abuse or policy violation, as well as assigning laptops, cell phones, and other IT equipment to associates. Candidates must be able to work independently, with little on site supervision.
• Strong knowledge of ERP system required
• Syspro experience preferred
• 2 years+ of network and help desk experience
• Excellent customer service skills
• Previous exposure to a busy service desk environment
• Excellent grasp of IT infrastructure and networking fundamentals (DNS, DHCP, TCP/IP, Switching, Routing)
• Good working knowledge of Microsoft technologies (Office 365, Windows Server, AD, Exchange, Office)
• Exposure to IPT or UC environments
• Able to demonstrate excellent problem diagnosis and troubleshooting skills
• Able to perform well under pressure and deliver to agreed timescales
Education or Professional Qualifications
The working environment is both manufacturing and office facilities. The candidate would be expected to support sites both remotely and on site in our Woodland, Washington facility.
Other sites within the region include:
• Woodland, Washington
• Newberg, Oregon
• Surrey, BC
• Montreal, Quebec
• Quebec City, Quebec
Up to 20% travel could be expected.
Associates would be expected to sit, stand, reach overhead, bend over, squat, climb, or crawl at times. Lifting requirements up to 25lbs, anything over 25lbs requires a team lift.
Other Requirements & Competencies -
• Knowledgeability of the equipment and technology needed for the role
• Solid troubleshooting abilities in diagnosing and fixing hardware software issues
• Analytical acumen; Being able to analyze complex issues and devise effective solutions
• Ability to implement and follow a standard
• Critical thinking
• Adaptability to support where needed and flexibility to move around the business
• Project Management: adhering to budget and project timelines as assigned
• Ability to escalate issues to the proper source when appropriate
Renold is an equal opportunity employer committed to not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
Superior Chain Technology
Renold Jeffrey: A Global Leader in Advancing Chain Technology Whether it is used to drive, lift, or convey, chain is one of the basic necessities in the industrial world. It touches virtually every industry imaginable, and has an impact on our every day life. When Joseph Jeffrey founded Jeffrey Chain Corporation in 1887, he initiated a tradition of excellence that has developed along side industry and the needs of our customers. Chain, which started as a simple piece of fabricated steel, has developed into more than a product. It is a technology...and we keep improving it! Our advanced manufacturing facility and experienced workforce give us an advantage over other manufacturers. By continuing Jeffrey Chain's long tradition of engineering expertise, design capabilities, and problem solving, we can help our customers grow and prosper. Combine that with the most qualified sales group in the industry and the result is a company that can handle the most demanding requirements. In April 2000, Renold plc. out of Manchester, England purchased Jeffrey Chain. Renold has a rich history in the chain industry and in fact, is credited with developing the first bushed roller chain. Their engineering excellence has provided a new dimension in quality and innovation. The combination of Renold and Jeffrey provides for the most customer focused and dynamic alliance in the chain industry. Our employees are here to serve your needs. When you need chain...call Renold Jeffrey. 1-800-251-9012 Sign up for our monthly email newsletter: https://lp.constantcontactpages.com/sl/vuRbmRX
Offices: 2307 Maden Drive, Morristown, TN 37813, US · 622 rue De Hull, Montréal, Qué. H8R 1V9, CA
Superior Chain Technology
Renold Jeffrey: A Global Leader in Advancing Chain Technology Whether it is used to drive, lift, or convey, chain is one of the basic necessities in the industrial world. It touches virtually every industry imaginable, and has an impact on our every day life. When Joseph Jeffrey founded Jeffrey Chain Corporation in 1887, he initiated a tradition of excellence that has developed along side industry and the needs of our customers. Chain, which started as a simple piece of fabricated steel, has developed into more than a product. It is a technology...and we keep improving it! Our advanced manufacturing facility and experienced workforce give us an advantage over other manufacturers. By continuing Jeffrey Chain's long tradition of engineering expertise, design capabilities, and problem solving, we can help our customers grow and prosper. Combine that with the most qualified sales group in the industry and the result is a company that can handle the most demanding requirements. In April 2000, Renold plc. out of Manchester, England purchased Jeffrey Chain. Renold has a rich history in the chain industry and in fact, is credited with developing the first bushed roller chain. Their engineering excellence has provided a new dimension in quality and innovation. The combination of Renold and Jeffrey provides for the most customer focused and dynamic alliance in the chain industry. Our employees are here to serve your needs. When you need chain...call Renold Jeffrey. 1-800-251-9012 Sign up for our monthly email newsletter: https://lp.constantcontactpages.com/sl/vuRbmRX
Offices: 2307 Maden Drive, Morristown, TN 37813, US · 622 rue De Hull, Montréal, Qué. H8R 1V9, CA
