Massachusetts, United States · Remote Solely
$85k–$110k/yr
About Redpoint Global Redpoint Global helps the world’s most ambitious brands deliver personalized, real-time customer experiences across every channel. We lead by a shared set of values: market-leading innovation, flawl…
Skills: Account Management, Customer Success, Project Management, Technical Troubleshooting, Enterprise Technology Integration
Wellesley, Massachusetts, United States · Remote OK
$85k–$110k/yr
About Redpoint Global Redpoint Global helps the world’s most ambitious brands deliver personalized, real-time customer experiences across every channel. We lead by a shared set of values: market-leading innovation, flawl…
Skills: ETL, SQL, Data Hygiene, Identity Resolution, Relational Database Design
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Serve as the primary technical point of contact for assigned accounts to ensure customer satisfaction and success. Proactively manage technical issues, drive resolutions for escalations, and develop account management strategies.
Requires 2-5 years of experience in a customer-facing technical role and a bachelor's degree in Computer Science or a related field. Candidates should possess strong technical aptitude in enterprise technologies and experience with Windows and Linux environments.
Redpoint Global helps the world’s most ambitious brands deliver personalized, real-time customer experiences across every channel. We lead by a shared set of values: market-leading innovation, flawless execution, delighting customers, unwavering integrity, performance through people, and respect for the individual.
About the RoleWe’re looking for a Technical Account Manager to join our Client Services team. You’ll use your account management skills and technical knowledge to help ensure our clients’ success with the Redpoint Global platform. As part of the team, you’ll work alongside knowledgeable and committed technical specialists, project managers, and solutions engineers, and grow into an expert in Redpoint applications through on-the-job training and ongoing development. This role reports to the Director of Global Support.
What You'll DoSalary Range: $85-110K
BenefitsIs bad customer data keeping you from AI and CX success? At Redpoint, we tackle one of the most persistent challenges in customer data: poor data quality. Our solutions ensure your customer data is ready for use across the enterprise, powering AI and CX with precision. Customer data can be inherently messy due to ever-changing identities, contacts, addresses, behaviors and transactions. Despite significant investments in Customer Data Platforms (CDPs), Master Data Management (MDM) systems and data clouds, many enterprises still struggle with unreliable and fragmented customer data. These tools often unify flawed inputs without addressing root-level issues, leading to sub-optimal outcomes. Redpoint stands out by integrating a robust, battle-tested methodology for data readiness. We combine automated data quality, the most precise identity resolution, real-time processing, and a composable architecture built for speed and flexibility. Our customers experience: • 𝗦𝗺𝗮𝗿𝘁𝗲𝗿 𝗔𝗜 𝗮𝗻𝗱 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝗶𝗻𝗴: High-integrity data boosts model accuracy, improves targeting precision and powers next-best-actions, leading to superior outcomes and increased revenue. • 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆: By eliminating manual processes and complex coding, we enable data teams to deliver results in record time at the lowest cost. • 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲-𝗚𝗿𝗮𝗱𝗲 𝗔𝗴𝗶𝗹𝗶𝘁𝘆: Redpoint integrates seamlessly with any cloud, database or security environment. We minimize vendor lock-in and enhance existing data and marketing ecosystems. If you’re ready to get your data in top shape for AI and CX initiatives, reach out to us at redpointglobal.com. We’ll help you get your data right — complete, accurate and timely —and fit for purpose — actionable, trusted and compliant.
Offices: Wellesley Hills, Massachusetts 02481, US · 2 Tallis Street, London, EC4Y 0AB, GB
Is bad customer data keeping you from AI and CX success? At Redpoint, we tackle one of the most persistent challenges in customer data: poor data quality. Our solutions ensure your customer data is ready for use across the enterprise, powering AI and CX with precision. Customer data can be inherently messy due to ever-changing identities, contacts, addresses, behaviors and transactions. Despite significant investments in Customer Data Platforms (CDPs), Master Data Management (MDM) systems and data clouds, many enterprises still struggle with unreliable and fragmented customer data. These tools often unify flawed inputs without addressing root-level issues, leading to sub-optimal outcomes. Redpoint stands out by integrating a robust, battle-tested methodology for data readiness. We combine automated data quality, the most precise identity resolution, real-time processing, and a composable architecture built for speed and flexibility. Our customers experience: • 𝗦𝗺𝗮𝗿𝘁𝗲𝗿 𝗔𝗜 𝗮𝗻𝗱 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝗶𝗻𝗴: High-integrity data boosts model accuracy, improves targeting precision and powers next-best-actions, leading to superior outcomes and increased revenue. • 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆: By eliminating manual processes and complex coding, we enable data teams to deliver results in record time at the lowest cost. • 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲-𝗚𝗿𝗮𝗱𝗲 𝗔𝗴𝗶𝗹𝗶𝘁𝘆: Redpoint integrates seamlessly with any cloud, database or security environment. We minimize vendor lock-in and enhance existing data and marketing ecosystems. If you’re ready to get your data in top shape for AI and CX initiatives, reach out to us at redpointglobal.com. We’ll help you get your data right — complete, accurate and timely —and fit for purpose — actionable, trusted and compliant.
Offices: Wellesley Hills, Massachusetts 02481, US · 2 Tallis Street, London, EC4Y 0AB, GB
