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Senior Administrator

Renacres Hospital - Ormskirk

37.5 hours per week

Summary:

Renacres Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital is one of Lancashire's leading private hospitals and has an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.

The role:

We currently have an excellent opportunity for a Senior Administrator to join our team at our Renacres Hospital, Ormskirk. Working with SLT, HODs and consultants to maximise Outpatient capacity and clinic utilisation with Renacres Hospital.

• Through the coordination of clinics, you will support both sites in the delivery of its OP appointments, OP procedures, admissions and revenue targets.

• Supporting the site to increase the volume of Self Pay and Insured Outpatient activity.

• Manage and plan bespoke clinic schedules per consultant to ensure there are the appropriate availability of online private appointments.

• Utilise conversation data to ensure there are the correct ratio of new to follow up appointment allocation.

• To build effective partnerships with SLT, medical secretaries and consultants to increase engagement whilst delivering on targets for Outpatient utilisation.

• Work with consultants and medical secretaries to ensure that consultant PMI profiles are optimised.

• Negotiate extra capacity with the staff and consultants to successfully deliver additional utilisation often at short notice when cancellations or increased demand occurs.

• Work efficiently with the Outpatients bookings team to assist with managing the e-RS & RTT pathways and ensure any issues are identified and addressed.

• Undertake administrative process reviews to identify where efficiency can be improved.

• Manage and update the Consultants directory annually to ensure all our services are accurate and up to date.

• Support our teams to ensure patient facing hospital displays are consistent with our clinical and commercial objectives.    

Essential Skills:

• Previous experience within hospital administration and electronic booking systems

• Previous Customer Service Experience with patients and consultant stakeholders

Desirable Skills:

• Experience of using analytical skills

• Clinic scheduling experience

• Experience of managing consultant profiles and appointment utilisation

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants

• Discounted Bupa Dental Insurance

• Life Assurance (Death in Service) x3 your base salary

• Private Pension, with Ramsay matching up to 5% after a qualifying period

• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days

• Flexible shift patterns, where possible

• Family friendly policies including enhanced parental leave

• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development

• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts

• Cycle2Work scheme

• Subsidised staff restaurant, where possible

• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all, this role is subject to an Enhanced DBS check.

We value your application and welcome any questions you may have prior to applying.

Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
 

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.