Brighton, England, United Kingdom · Hybrid
Job Description: Brighton/London 6-months contract Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content,…
Skills: LMS Administration, Training Coordination, MS Excel, Stakeholder Management, Communication Skills
London, England, United Kingdom · On-site
Job Description: London/Brighton 6-months contract Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society…
Skills: Program Management, Learning & Development, Leadership Development, Project Management, Stakeholder Management
Brighton, England, United Kingdom • Hybrid
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The role involves managing the Absorb LMS and providing global support for training enquiries and reporting. Additionally, the coordinator supports the administration of global learning programs and creates training materials using tools like Powtoon and Articulate.
Candidates should have strong MS Office skills, particularly in Excel, and experience coordinating learning and development programs. Proactivity, strong organizational abilities, and the capacity to work with global stakeholders across different time zones are essential.
This is an L&D Operations role; you will work within the Global Talent Management & Inclusion Team (GTMI) supporting both the Learning and Development and Talent Management teams. Strong candidates will be enthusiastic, dedicated, and focused on strategic development and delivery of Rakuten’s learning and development programs. The candidate will be a highly motivated professional with demonstrated organizational and communication skills. This will be a 6-month fixed term contract working hybrid from our Frederick Place, Brighton location.
The candidate should be extremely proactive, responsible, detail-oriented, and demonstrate a high-level of initiative. Additionally, the candidate must be able to grow positive working relationships with partners and colleagues across all geographical regions. The candidate must be flexible and possess outstanding intuition and decision-making skills.
Optimism University’s regional point person for the use of the Learning Management System (LMS), Absorb
Provide Tier 2 global support for LMS and training enquiries alongside acting as point of contact for Tier 1 Zendesk Support
Assist in the creation of reports that outline trends in learning and YTD metrics
Support in the administration of external learning platform Udemy
Assist in the support of business unit specific requests in relation to the LMS
Assist the wider Operations team with ad-hoc requests and projects
Ensuring global SOP’s and FAQ’s are kept up to date
Support Programme Managers in the coordination and administration of global programmes
Creating, editing, and maintaining global courses on the LMS, Absorb
Administering pre-work and post-work when necessary
Manage the DiSC and EPIC platform for administration of global assessments
In partnership with Programme Managers, work with platforms such as Powtoon and Articulate to create training material
Work with global Corporate Communications teams to send out Spotlight Courses, Quarterly Newsletters, and any ad-hoc marketing requirements
Work with the internal team to effectively market programmes
Strong MS Office knowledge, ideally within MS Excel
Experience managing and executing on coordination of different learning and development programs
Strong organizational, written and verbal skills
Ability to prioritize tasks and projects with little guidance
Experience managing and executing on coordination of different learning and development programs
Strong organizational, written and verbal skills
Ability to prioritize tasks and projects with little guidance
Ability to build partnerships with key stakeholders
Ability to work well with others globally and support different time zones in a timely manner
A can-do attitude and a willingness to pitch in
Experience working as an administrator with an LMS; preferably, Workday Learning
Self initiating and time management
Excellent written and verbal communication
Organised, attention to detail
Proactive, collaborative
Open to change, is flexible in an evolving environment
Attention to detail
Strong problem-solving skills, initiative and sense of urgency
Support in building a trusting and respectful culture
A team player that can integrate and collaborate with all stakeholders
Working within a confidential environment
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Automation, better than human.
The Rakuten Institute of Technology is the dedicated R&D organization of Rakuten Group, Inc. Our growing services aim to function as a bridge between the real world and net usability. Our vision is to predict the direction of future services based on state-of-the-art and emerging technologies. This creates a starting point for discussion on what technology seeds we should invest in. Our actual R&D projects are planned and executed along with this vision.
Offices: 1 Chome-14-1 Tamagawa, Setagaya, Tokyo 1580094, JP · 92, Rue Réaumur, Paris, Ile-de-France, FR · 138 Market Street, , #32-01, CapitaGreen, Singapore, Singapore 048946, SG · 2 South Station, Suite 400, Boston, MA 02110, US · 800 Concar Dr, San Mateo, California 94402, US
Automation, better than human.
The Rakuten Institute of Technology is the dedicated R&D organization of Rakuten Group, Inc. Our growing services aim to function as a bridge between the real world and net usability. Our vision is to predict the direction of future services based on state-of-the-art and emerging technologies. This creates a starting point for discussion on what technology seeds we should invest in. Our actual R&D projects are planned and executed along with this vision.
Offices: 1 Chome-14-1 Tamagawa, Setagaya, Tokyo 1580094, JP · 92, Rue Réaumur, Paris, Ile-de-France, FR · 138 Market Street, , #32-01, CapitaGreen, Singapore, Singapore 048946, SG · 2 South Station, Suite 400, Boston, MA 02110, US · 800 Concar Dr, San Mateo, California 94402, US
