San Francisco, California, United States · Hybrid
About the company: We're a fast-growing health tech company on a mission to make care delivery smarter, faster, and more equitable. Our platform helps health systems and provider groups streamline clinical workflows and …
Skills: Account Management, Customer Success, Health System Dynamics, Enterprise Renewals, Net Revenue Retention
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Manage a portfolio of 15-25 health system accounts to drive product adoption and ensure high customer satisfaction. Focus on protecting and expanding revenue through proactive churn management and identifying growth opportunities.
Requires 3-6 years of experience in customer success or account management, with at least 2 years serving health systems. Candidates must be fluent in health system dynamics, including EHRs like Epic and Cerner, and possess a data-driven mindset.
We're a fast-growing health tech company on a mission to make care delivery smarter, faster, and more equitable. Our platform helps health systems and provider groups streamline clinical workflows and close care gaps. Leveraging AI to drive meaningful healthcare impact for patients.
About The Role:
Rainfall Health is seeking a dynamic Customer Success Manager to support customers across Rainfall Health’s suite of products. As the Customer Success Manager you will serve as the primary point of contact for assigned accounts and are responsible for cultivating and maintaining strong customer relationships. You ensure high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.
Own a portfolio — Manage a book of 15–25 health system and provider group accounts from onboarding through renewal, serving as their primary point of contact.
Drive adoption — Build tailored success plans, lead EHR-workflow training, and partner with clinical champions to embed the product into daily care routines.
Protect and expand revenue — Monitor health scores, proactively surface churn risk, and identify expansion opportunities — coordinating with account executives to grow ARR.
Be the voice of the customer — Synthesize product feedback, escalate technical issues with urgency, and advocate internally for roadmap priorities that move the needle for health systems.
Navigate complex stakeholders — Build relationships across CMOs, CNOs, IT directors, revenue cycle leads, and frontline clinical staff — translating between technical and clinical audiences.
Report on value — Deliver quarterly business reviews with clear ROI narratives tied to utilization, outcomes, and cost metrics that matter to health system executives.
3–6 years in customer success, account management, or implementation, with at least 2 years selling into or serving health systems or provider organizations
Fluency in health system dynamics — you understand Epic, Cerner, care coordination workflows, and the challenges facing today's health systems
Demonstrated experience managing enterprise renewals and driving net revenue retention above 110%
Excellent communicator who can distill complex technical concepts for clinical and executive audiences alike
Data-driven mindset — comfortable in Salesforce, Gainsight or ChurnZero, and BI tools to build success metrics
High ownership mentality and the ability to operate with limited structure in a Series A environment
At least 4 years of account management experience, preferably in tech start up or healthcare
Strong empathy for customers and passion for revenue and growth
Strong understanding of value drivers in recurring revenue business models
Excellent communication and interpersonal skills, both written and verbal
Ability to identify and resolve problems effectively
Goal and results oriented and easily adapts to change
Works well within a team environment
Experience with value-based care models
Background in health IT implementation
Prior startup (seed–Series B) experience
Familiarity with CMS quality programs (HEDIS, Stars, MIPS)
What We Offer
Competitive salary and benefits package
Hybrid work environment with flexibility (remote + on-site in the San Francisco Bay Area)
Opportunity to shape scalable solutions that improve patient care and financial performance
A mission-driven, collaborative team focused on real-world impact
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may be adjusted as the needs of the organization evolve.
Rainfall Health is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
AI Enabled Healthcare Software for Maximizing Medicare Reimbursement and Compliance.
Rainfall Health is the first and only recognized compliance standard for hospitals facing the realities of mandatory Medicare requirements. Built specifically for the CMS TEAM mandate, our end-to-end, AI-powered framework automates complex compliance, coordinates clinical care in real time, and protects your hospital's financial performance. We distill thousands of pages of CMS guidance and bridge the data gap across your entire post-acute network, giving CEOs and CFOs the visibility they need to turn a federal requirement into a predictable revenue stream. Your hospital is already performing these procedures every day, and we ensure you get paid for delivering great outcomes. We become a long-term extension of your team and take on the financial risk right alongside you, only getting paid when you succeed.
Offices: San Francisco, California 94111, US
AI Enabled Healthcare Software for Maximizing Medicare Reimbursement and Compliance.
Rainfall Health is the first and only recognized compliance standard for hospitals facing the realities of mandatory Medicare requirements. Built specifically for the CMS TEAM mandate, our end-to-end, AI-powered framework automates complex compliance, coordinates clinical care in real time, and protects your hospital's financial performance. We distill thousands of pages of CMS guidance and bridge the data gap across your entire post-acute network, giving CEOs and CFOs the visibility they need to turn a federal requirement into a predictable revenue stream. Your hospital is already performing these procedures every day, and we ensure you get paid for delivering great outcomes. We become a long-term extension of your team and take on the financial risk right alongside you, only getting paid when you succeed.
Offices: San Francisco, California 94111, US
