Clera home
·Dashboard

Jobs at Radiac Abrasives, A TYROLIT Company (Now Hiring) — 4 open

Radiac Abrasives, A TYROLIT Company logoRadiac Abrasives, A TYROLIT Company

Customer Service Representative

Oswego, Illinois, United States · Hybrid

$23/hr–$28/hr

Mid level

Customer Service Representative Oswego, IL (Hybrid) $23.00–$28.00 per hour Shift: 8:00am CT - 4:30pm CT Radiac Abrasives, part of the global Tyrolit Group, is a leading manufacturer of engineered grinding and finishing s…

Skills: Customer service, Order management, Communication skills, Problem-solving, Attention to detail

Radiac Abrasives, A TYROLIT Company logoRadiac Abrasives, A TYROLIT Company

Maintenance and Facilities Supervisor - Salem, IL

Salem, Illinois, United States · On-site

$80k–$95k/yr

Senior+

Radiac Abrasives, Inc., a leading manufacturer of conventional bonded and super abrasives is looking for a Maintenance and Facilities Supervisor to join our Salem team. For more than 100 years, Radiac has delivered indus…

Skills: Industrial maintenance, Team leadership, Preventive maintenance, Predictive maintenance, Equipment reliability

Radiac Abrasives, A TYROLIT Company logoRadiac Abrasives, A TYROLIT Company

Production Worker

Oswego, Illinois, United States · On-site

$19/hr–$20/hr

Entry level

For more than 100 years, Radiac has delivered industry leading technology and quality products and service to the metal finishing industry. Radiac is a TYROLIT Company that is owned by the Swarovski Group which is headqu…

Skills: Manufacturing, Machine operation, Quality inspection, Basic math, Reading comprehension

Radiac Abrasives, A TYROLIT Company logoRadiac Abrasives, A TYROLIT Company

Manufacturing Plant Manager

Marysville, Washington, United States · On-site

$150k–$175k/yr

Senior

Manufacturing Plant Manager Marysville, WA (Onsite) $150,000 - $175,000 Annually Radiac Abrasives, part of the global Tyrolit Group, is a leading manufacturer of engineered grinding and finishing solutions for the metalw…

Skills: Plant Management, Manufacturing Operations, Leadership, Continuous Improvement, Lean Manufacturing

Radiac Abrasives, A TYROLIT Company logo

Customer Service Representative

Radiac Abrasives, A TYROLIT Company

Oswego, Illinois, United States • Hybrid

Apply
Mid levelHybrid · 4 days in office

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • $23/hr–$28/hr
  • Full-time
  • high school, associate degree, bachelor degree
  • Medical insurance, Dental insurance, Vision insurance, Disability insurance, Company-paid life insurance, 401(k) with company match
  • Posted 4d ago
  • Apply by Oct 29
  • ~40 hrs/week

Responsibilities

The Customer Service Representative serves as the primary point of contact for assigned accounts, managing orders and resolving customer inquiries. They collaborate with internal teams including production, engineering, and sales to ensure operational excellence and customer satisfaction.

Requirements

Candidates must have a high school diploma or equivalent, with an Associate's or Bachelor's degree preferred. At least 2 years of experience in customer service or order management within a manufacturing or industrial environment is required.

Full job description

Customer Service Representative
Oswego, IL (Hybrid)
$23.00–$28.00 per hour
Shift: 8:00am CT - 4:30pm CT

Radiac Abrasives, part of the global Tyrolit Group, is a leading manufacturer of engineered grinding and finishing solutions for the metalworking industry. With more than a century of innovation, Radiac partners with manufacturers to improve productivity, precision, and process performance.

We are seeking a Customer Service Representative to join our team at our Oswego, Illinois location. This position pays $23.00–$28.00 per hour, based on qualifications and experience. Following the initial training period, this role offers flexibility to work remotely up to 50 days per year, with the remainder of the time working on-site in Oswego.

Radiac offers a comprehensive benefits package, including medical, dental, and vision insurance; disability insurance; company-paid life insurance; a 401(k) with company match; and paid vacation; and voluntary supplemental insurance options, along with opportunities to grow your career within a global organization.  

Basic Function:
The Customer Service Representative (CSR) provides exceptional service and support to internal and external customers while serving as the primary point of contact for assigned accounts. The CSR builds positive customer relationships by responding to inquiries, processing orders, resolving issues, and communicating customer requirements to engineering, production, technical, and sales teams. Success in this role requires a customer-focused mindset, strong communication and problem-solving skills, attention to detail, adaptability, and the ability to prioritize multiple responsibilities. Through collaboration and a commitment to learning the Company’s products and applications, the CSR contributes to customer satisfaction, operational excellence, revenue growth, and profitability.

Essential Functions:

Customer Support
  • Provide professional and timely support to customers via phone, email, and online communication channels.
  • Respond to inquiries regarding products, pricing, availability, lead times, order status, and technical documentation.
  • Resolve customer concerns, complaints, and service issues while ensuring customer satisfaction.
  • Build and maintain strong relationships with customers, distributors, and key accounts.
Order Management
  • Enter, process, and manage customer orders accurately within the ERP system.
  • Review orders for pricing, specifications, delivery requirements, and credit status.
  • Coordinate order changes, cancellations, and special requests.
  • Monitor orders from entry through shipment and delivery.
Production & Logistics Coordination
  • Work closely with production planning, manufacturing, and warehouse teams to ensure on-time order fulfillment.
  • Communicate product availability, backorders, and schedule changes to customers.
  • Coordinate expedited shipments when required.
  • Assist with freight issues, shipment tracking, and delivery discrepancies.
Sales Support
  • Support outside sales representatives and territory managers with customer requests and account management activities.
  • Prepare and distribute quotations, order acknowledgments, and customer reports.
  • Maintain customer records and account information within company systems.
Documentation & Compliance
  • Maintain accurate customer files, contracts, pricing agreements, and shipping documentation.
  • Process returns, credits, and warranty claims following company procedures.
  • Ensure compliance with company policies, quality standards, and customer requirements.
  • Assist in maintaining product certifications, SDS sheets, and technical documentation as needed.

Required Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • 2+ years of customer service, sales support, or order management experience in a manufacturing or industrial environment preferred.
  • Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
  • Experience using ERP systems such as SAP, Oracle, Epicor, Microsoft Dynamics, or similar platforms.
  • Strong verbal and written communication skills.
  • Excellent attention to detail and organizational abilities.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment

Preferred Qualifications
  • Experience in abrasives, industrial manufacturing, metalworking, tooling, or related industries.
  • Knowledge of bonded, coated, non-woven, diamond, or superabrasive products.
  • Understanding of manufacturing processes, production scheduling, and supply chain operations.
  • Experience supporting distributors, industrial customers, or OEM accounts.

Work Environment & Physical Requirements:
  • Primarily office-based within a manufacturing facility.
  • Frequent interaction with production, warehouse, logistics, and sales personnel.
  • May require occasional visits to the production floor, requiring adherence to safety regulations and use of appropriate personal protective equipment (PPE).
  • Prolonged periods of sitting while performing job duties.
  • Frequent use of a computer, keyboard, mouse, and telephone headset.
  • Frequent verbal communication and hearing to effectively communicate with customers, coworkers, and vendors by telephone and in person.
  • Ability to read and interpret information on a computer screen and in written documents.
  • Frequent use of hands and fingers to type and operate standard office equipment.
  • Occasional standing, walking, bending, reaching, and carrying office materials.
  • Ability to lift and move up to 15 pounds occasionally.

Related keywords

Customer ServiceOrder ManagementManufacturingIndustrialERPSAPOracleEpicorMicrosoft DynamicsLogisticsSales SupportMetalworkingAbrasivesSupply ChainInventoryDocumentation

About Radiac Abrasives, A TYROLIT Company

LinkedInVisit site

Engineered grinding solutions

Industry
Machinery Manufacturing
Company size
201-500 employees
Founded
1891
Headquarters
Oswego, IL
LinkedIn followers
8,866

Radiac is a leading manufacturer of Conventional Bonded and Superabrasives in North America. For more than 130 years, Radiac has delivered technology and quality in both product and service to the industry. Acquired by Tyrolit Abrasives in 2009, Radiac is your North American company for high performance Tyrolit brand products for the Automotive, Bearing, Aviation, Cutting Tools and Primary Metals Industries. Unsurpassed expertise in Gear Grinding and Large Diameter Cut-off wheels up to 2 Meters round out Tyrolit’s vast capabilities available from your Radiac Team. Radiac Abrasives company has three U.S. manufacturing locations: Salem IL, Oswego IL and Marysville WA. As a leading full line producer of grinding wheels, Radiac offers more than 50,000 precision-built products of high quality, performance, and repeatability for virtually every conceivable manufacturing application. Our recent acquisition of Acme Abrasive out of Michigan adds to our manufacturing footprint. Radiac’s industry-team approach combines both sales and engineering expertise to determine the most cost effective and expedient solution for your grinding needs.

Offices: 101 Kendall Point Drive, Oswego, IL 60543, US · 1015 S College St, Salem, IL 62881, US · 13120 State Avenue, Marysville, WA 98271, US

AutomotiveAviation & TurbineBearingCutting ToolGearOilPrimary MetalsSpecial Engineering (CutleryEpoxyMedical)
View all jobs at Radiac Abrasives, A TYROLIT Company

About Radiac Abrasives, A TYROLIT Company

LinkedInVisit site

Engineered grinding solutions

Industry
Machinery Manufacturing
Company size
201-500 employees
Founded
1891
Headquarters
Oswego, IL
LinkedIn followers
8,866

Radiac is a leading manufacturer of Conventional Bonded and Superabrasives in North America. For more than 130 years, Radiac has delivered technology and quality in both product and service to the industry. Acquired by Tyrolit Abrasives in 2009, Radiac is your North American company for high performance Tyrolit brand products for the Automotive, Bearing, Aviation, Cutting Tools and Primary Metals Industries. Unsurpassed expertise in Gear Grinding and Large Diameter Cut-off wheels up to 2 Meters round out Tyrolit’s vast capabilities available from your Radiac Team. Radiac Abrasives company has three U.S. manufacturing locations: Salem IL, Oswego IL and Marysville WA. As a leading full line producer of grinding wheels, Radiac offers more than 50,000 precision-built products of high quality, performance, and repeatability for virtually every conceivable manufacturing application. Our recent acquisition of Acme Abrasive out of Michigan adds to our manufacturing footprint. Radiac’s industry-team approach combines both sales and engineering expertise to determine the most cost effective and expedient solution for your grinding needs.

Offices: 101 Kendall Point Drive, Oswego, IL 60543, US · 1015 S College St, Salem, IL 62881, US · 13120 State Avenue, Marysville, WA 98271, US

AutomotiveAviation & TurbineBearingCutting ToolGearOilPrimary MetalsSpecial Engineering (CutleryEpoxyMedical)
View all jobs at Radiac Abrasives, A TYROLIT Company

Similar companies hiring

Caterpillar Inc. (1035)KION Group (633)ZEISS Group (488)Volvo Construction Equipment (428)Konecranes (374)ANDRITZ (335)Ritchie Bros. (306)Lincoln Electric (194)Snap-on (190)Fendt (188)Innomotics (187)Sulzer (184)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Case Studies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Case Studies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty