Seoul, South Korea · On-site
Position, purpose & impact As a Solutions Architect at Queue-it, you will act as the technical expert responsible for helping customers successfully implement and optimize our virtual waiting room solution. You’ll play a…
Skills: Web Application Development, Technical Consulting, JavaScript, .NET, Java
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The Solutions Architect acts as a technical expert guiding customers through the implementation and optimization of virtual waiting room solutions. This includes leading technical onboarding, translating business requirements into scalable integrations, and supporting pre-sales and post-sales activities.
Candidates need a Bachelor's degree and over 5 years of experience in web application development or technical consulting. Proficiency in programming languages like JavaScript or Java, knowledge of cloud technologies, and native Korean fluency are required.
Position, purpose & impact
As a Solutions Architect at Queue-it, you will act as the technical expert responsible for helping customers successfully implement and optimize our virtual waiting room solution. You’ll play a critical role in onboarding new clients, guiding them through integration, and ensuring they gain maximum value from our technology. Working closely with sales, partners, and internal teams, you will bridge business needs with technical execution. Your contribution will directly impact customer success, product adoption, and growth - especially in the fast-expanding South Korean market. This role reports into the Solutions Architecture function and collaborates cross-functionally across regions.
Your toolkit
Education:
Relevant Bachelor’s degree or equivalent.
Experience:
5+ years of experience in web application development or architecture
Experience working with customer implementations, onboarding, or technical consulting
Skills:
Proficiency in at least one programming language/framework (JavaScript, .NET, Java, or PHP preferred)
Strong understanding of web technologies and integration strategies
Hands-on experience with mobile application architecture
Knowledge of cloud and serverless computing technologies (e.g., AWS Lambda, Azure Functions)
Expertise in high-performance website optimization (CDN, caching, load balancing), ideally in eCommerce or ticketing
Strong troubleshooting and analytical capabilities
Ability to manage multiple customers and projects simultaneously
Strong stakeholder management skills across technical and business audiences
Languages:
Native Korean and excellent written and verbal English
Certifications (preferred):
AWS Certified Solutions Architect
Microsoft Certified: Azure Solutions Architect
The role in action
Guide and educate customers through technical recommendations during onboarding and ongoing operations
Run product demonstrations and lead technical onboarding sessions for new customers
Translate complex business requirements into clear, scalable integration solutions
Collaborate with customers, external technology partners, and internal teams to ensure successful delivery
Support the sales team in pre-sales activities, including technical validation and solution design
Provide post-sales technical support and maintain strong relationships with clients
Diagnose and resolve issues related to implementation across various web technologies
Proactively follow up on customers’ ongoing operations to ensure performance and satisfaction
Handle technical support tickets and provide timely resolutions
Support customers during GoLive events and high-traffic sales moments to ensure success
Why join the Queue
You will play a key role in our crucial office and presence in Seoul and work from a co-working space, alongside a handful of highly competent colleagues.
At Queue-it, you’re trusted to work in a way that suits you best, supported by a strength-based approach and a flat hierarchy inspired by Danish work culture. You’ll be part of a global, collaborative environment with colleagues from 40+ nationalities, where diverse perspectives are valued and teamwork across cultures is the norm. We prioritize professional growth, open dialogue, and creating a strong sense of community. Daily snacks, fresh fruit, great coffee, and access to a subsidized canteen in the building are all part of the experience.
What we’re about
At Queue-it, we help some of the world’s biggest brands like Ticketmaster, Sky Mobile, Hermes and Peach Aviation navigate their busiest days with confidence. Our virtual waiting room technology keeps websites running smoothly during high-traffic events – creating fairer and more reliable online experiences for billions of users.
But we’re more than just software. We’re a global team representing 40+ nationalities across Denmark, the U.S., South Korea, Australia, and Japan. We believe in the power of trust – not only in the digital experiences we protect, but in the culture we build together.
We take a strength-based approach to work, encouraging people to do what they do best and supporting them to thrive. You’ll join a supportive, collaborative environment that values individuality, learning, and connection. And yes – we like to have fun too. From regular social events and celebrations to cultural and learning initiatives, we make time to connect and enjoy the Queue.
We are empowered by trust and strengthened by people.
Helping you build online trust by delivering fair, transparent & reliable experiences, one high-traffic event at a time.
Queue-it is the leading developer of virtual waiting room services, empowering 1,000+ organizations worldwide to build and nurture trust with 25+ billion visitors annually by delivering reliable, fair, and transparent online experiences. Queue-it helps some of the world’s biggest governments, retailers, and ticketing companies to capitalize on peak traffic events by preventing website crashes, blocking bots, and mitigating load-induced errors such as overselling. Queue-it is headquartered in Denmark with offices in the U.S., Australia, and South Korea. For more information, please visit https://queue-it.com.
Offices: Skelbækgade 4, 1, Copenhagen, Capital Region 1717, DK · 288 Forest Road, Suite 207, One Hurstville Plaza, Hurstville, NSW 2220, AU · 730 Second Avenue South, Suite 830, Minneapolis, Minnesota 55402, US · Fast Five Gangnam Branch 5 Room 1030, 10th Floor 27 Teheran-ro 2-gil Gangnam-gu, Seoul, 06241, KR
Helping you build online trust by delivering fair, transparent & reliable experiences, one high-traffic event at a time.
Queue-it is the leading developer of virtual waiting room services, empowering 1,000+ organizations worldwide to build and nurture trust with 25+ billion visitors annually by delivering reliable, fair, and transparent online experiences. Queue-it helps some of the world’s biggest governments, retailers, and ticketing companies to capitalize on peak traffic events by preventing website crashes, blocking bots, and mitigating load-induced errors such as overselling. Queue-it is headquartered in Denmark with offices in the U.S., Australia, and South Korea. For more information, please visit https://queue-it.com.
Offices: Skelbækgade 4, 1, Copenhagen, Capital Region 1717, DK · 288 Forest Road, Suite 207, One Hurstville Plaza, Hurstville, NSW 2220, AU · 730 Second Avenue South, Suite 830, Minneapolis, Minnesota 55402, US · Fast Five Gangnam Branch 5 Room 1030, 10th Floor 27 Teheran-ro 2-gil Gangnam-gu, Seoul, 06241, KR
