Queensland, Australia · On-site
You’ll connect Queensland. We’ll connect you to an amazing career. At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, deliver…
Skills: Quality assurance, Auditing, Service assessment, Analytical skills, Problem-solving
Queensland, Australia · On-site
Proudly Connecting Queensland for over 150 Years Queensland Rail is one of the state’s most important transport organisations, connecting communities, industries and regions across Queensland. With a strong focus on safe…
Skills: Traction power systems, Maintenance operations, Leadership, People management, Budget development
Queensland, Australia · On-site
$144k–$154k/yr
Queensland Rail’s Specialist Rollingstock Project Engineering team is looking for a Senior Electrical Engineer with extensive technical rolling stock knowledge and experience. The team provides technical support, advice …
Skills: Electrical engineering, Rolling stock maintenance, Project management, Technical documentation, Quality audits
Cairns Regional, Queensland, Australia · On-site
You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail is built on true connection. We are a large and fully integrated infrastructure business chartered with a responsibility that is pivotal …
Skills: Track maintenance, Construction activities, Work planning, Leadership, People management
Queensland, Australia · Hybrid
You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail is built on genuine connection, within our teams and across the communities we serve. For more than 150 years, we've connected people and…
Skills: Enterprise architecture, Strategic planning, Stakeholder engagement, Technology roadmaps, Governance frameworks
Cairns Regional, Queensland, Australia · On-site
$90k–$100k/yr
Your opportunity. We have an exciting opportunity for a Systems Maintainer to join our Regional Assets North, Wayside Systems team based at our Cairns depot. As a Systems Maintainer, you’ll play a vital role in ensuring …
Skills: Mechanical Signalling, Equipment Maintenance, Repair, WH&S Standards, Record Keeping
Townsville City, Queensland, Australia · On-site
You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail is built on true connection. We are a large and fully integrated infrastructure business chartered with a responsibility that is pivotal …
Skills: Mechanical maintenance, Troubleshooting, Plant equipment repair, Preventative maintenance, Technical reporting
Toowoomba Regional, Queensland, Australia · Hybrid
Why Queensland Rail? We will provide you with an exciting and diverse career opportunity to join a company that continues to strive in the delivery of a modern and world-class railway provider, you will be able to lead a…
Skills: Asset planning, SAP Plant Maintenance, Works management, Multidisciplinary planning, Data analysis
Queensland, Australia · On-site
You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve acros…
Skills: Rail network control, Training delivery, Assessment development, Stakeholder management, Operational protocols
Queensland, Australia · Hybrid
You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail is built on genuine connection, within our teams and across the communities we serve. For more than 150 years, we've connected people and…
Skills: Case management, Employee relations, Human resources, Employment legislation, Stakeholder engagement
Central Highlands Regional, Queensland, Australia · On-site
You’ll connect Queensland. We’ll connect you to an amazing career. Our well-established maintenance team based in Rockhampton are currently seeking a Signal Electrician to join their team on a permanent full-time basis. …
Skills: Railway Signalling, Electrical Maintenance, Fault Rectification, Equipment Installation, Technical Reporting
Queensland, Australia · Hybrid
Connecting Engineering Talent to Queensland Rail At Queensland Rail, we connect communities, industries and regions across the state by delivering essential services that have kept Queensland moving for 160 years. Our co…
Skills: Signalling Systems, Technical Assurance, Type Approval, Risk Management, Engineering Analysis
Sharon, Queensland, Australia · On-site
You’ll connect Queensland. We’ll connect you to an amazing career. At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, deliver…
Skills: Customer Service, Cleaning, Communication, Manual Handling, Time Management
Toowoomba Regional, Queensland, Australia · On-site
You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail is built on true connection. We are a large and fully integrated infrastructure business chartered with a responsibility that is pivotal …
Skills: Electrical maintenance, Plant maintenance, Fault finding, Preventative maintenance, Electrical inspections
Central Highlands Regional, Queensland, Australia · On-site
About us We are a large and fully integrated business that provides services that are pivotal to the success of Queensland and its people. Our culture is one based around safety and performance. What Queensland Rail has …
Skills: Inventory Management, Microsoft Office, Communication Skills, Stakeholder Management, Forklift Operation
Cairns Regional, Queensland, Australia · On-site
You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail is built on true connection. We are a large and fully integrated infrastructure business chartered with a responsibility that is pivotal …
Skills: Manual handling, Labouring, Railway maintenance, Safety compliance, Heavy manual labour
Queensland, Australia • On-site
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The officer will conduct frontline observations and quality assurance audits across onboard services to assess service standards and operational compliance. They will also analyze findings to provide recommendations for improving customer experience and workforce capability.
Candidates must have previous experience in quality assurance, auditing, or service assessment activities within complex operational environments. Strong analytical, problem-solving, and stakeholder engagement skills are essential for this role.
At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.
Learn more about Queensland Rail's purpose, people and progress - watch our short video here.
About the Role
As our Service Assurance and Capability Adviser, you’ll play a pivotal role in enhancing customer experiences across Queensland Rail’s onboard and tourism services.
You’ll work independently to enhance customer experiences across Queensland Rail’s onboard and tourism services by conducting audits, observations and assurance activities. Using your insights and feedback, you’ll help improve service standards, support frontline teams and drive positive operational outcomes.
This is a unique opportunity for a customer-focused professional who enjoys being in the operational environment, identifying improvement opportunities and influencing positive change across a diverse workforce.
This permanent full-time role requires extensive travel, with an average of 15 days per month engaging with frontline operations.
Purpose that Counts. As a trusted Service Assurance and Capability Adviser, you will:
• Conduct frontline observations and quality assurance audits across onboard services.
• Assess service standards, employee behaviours and operational compliance.
• Provide feedback and escalate service, performance and capability concerns to the Manager Operational Services, Training Coordinators or Operation Managers.
• Analyse findings, identify trends and prepare reports to support decision-making.
• Deliver recommendations to improve customer experience, workforce capability and operational performance.
• Partner with leaders and Training Coordinators to support capability development and continuous improvement.
• Identify process gaps and operational inconsistencies to inform policy and training enhancements.
• Build productive relationships with employees and leaders to promote consistent service standard and behaviours.
For further information please read the Position Description.
We're looking for someone who combines operational experience with strong analytical and relationship-building skills.
You will bring:
• Previous experience in quality assurance, auditing or service assessment activities, with the ability to evaluate service quality, consistency and compliance.
• Strong analytical and problem-solving skills, with the ability to identify trends and provide practical recommendations.
• Excellent communication skills, including the ability to deliver constructive feedback and influence positive outcomes.
• Sound knowledge of customer service operations, procedures and standards within a complex operational environment.
• Strong stakeholder engagement skills, with the ability to build effective relationships at all levels.
• A commitment to continuous improvement and delivering exceptional customer outcomes.
• Experience in rail, transport, tourism, hospitality or other frontline service environments is highly regarded.
This role involves regular travel (approximately 15 days per month), working across a 24/7 roster, and overtime as required to support operational requirements.
This is a permanent full-time opportunity based in either Brisbane CBD, Bundaberg, Rockhampton, Townsville or Cairns.
Benefits that Count
Queensland Rail's success is built on the capability and commitment of our people. In return, we offer:
• An annual salary of $117,750 + 12.75% super + applicable penalties and allowances
• 5 weeks of annual leave per year?
• Travel discounts and lifestyle perks through QRI
• Opportunities for career development and ongoing learning.
• Access to a 280+ gyms and pools with Fitness Passport
• The chance to contribute to an industry-leading organisation focused on delivering exceptional customer experiences.
For a full list of benefits please visit Employee Benefits.
Please apply to Service Assurance and Capability Adviser (11852) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 19th of August 2026.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution – Click here for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email [email protected]. Please do not email your application. We can only accept applications received via our website.
Where Connection Counts.
Queensland Rail is an integrated customer and rail infrastructure business with around 6000 staff, $6.9 billion in assets, 216 stations and more than 6,500 kilometres of track across Queensland. Our purpose is to provide a safe, reliable, on-time, value for money and customer focused rail service that benefits the community, supports industry and is integrated with Queensland’s public transport system. For over 150 years, we've played a vital role in linking people and places across our state, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future. Our purpose-driven culture revolves around three key pillars: Purpose that Counts: Every moment matters here. Whether you're at a station or behind the scenes, your contribution impacts lives across Queensland. Join us on a journey towards a world-class rail service that truly makes a difference. People who Count: Our team is the heart of everything we achieve. We're a diverse group united by our passion for connecting communities. Together, we weather challenges, support each other and build lasting relationships. Progress that Counts: Your career journey matters to us. Queensland Rail offers meaningful pathways for development and growth. As we expand and embrace exciting projects like Cross River Rail and the upcoming 2032 Olympics and Paralympics, there are abundant opportunities to shape the future of rail and your own career. Why Join Us: There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future. If you're looking to make a real impact and be part of a team that values connection, community and progress, Queensland Rail is the place for you. Together, we'll shape the future of rail and make a difference across Queensland.
Offices: Rail Centre 1, 305 Edward Street, Brisbane, Queensland 4000, AU
Where Connection Counts.
Queensland Rail is an integrated customer and rail infrastructure business with around 6000 staff, $6.9 billion in assets, 216 stations and more than 6,500 kilometres of track across Queensland. Our purpose is to provide a safe, reliable, on-time, value for money and customer focused rail service that benefits the community, supports industry and is integrated with Queensland’s public transport system. For over 150 years, we've played a vital role in linking people and places across our state, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future. Our purpose-driven culture revolves around three key pillars: Purpose that Counts: Every moment matters here. Whether you're at a station or behind the scenes, your contribution impacts lives across Queensland. Join us on a journey towards a world-class rail service that truly makes a difference. People who Count: Our team is the heart of everything we achieve. We're a diverse group united by our passion for connecting communities. Together, we weather challenges, support each other and build lasting relationships. Progress that Counts: Your career journey matters to us. Queensland Rail offers meaningful pathways for development and growth. As we expand and embrace exciting projects like Cross River Rail and the upcoming 2032 Olympics and Paralympics, there are abundant opportunities to shape the future of rail and your own career. Why Join Us: There has never been a more exciting time to join Queensland Rail. We offer boundless opportunities to support your career today and for your future. If you're looking to make a real impact and be part of a team that values connection, community and progress, Queensland Rail is the place for you. Together, we'll shape the future of rail and make a difference across Queensland.
Offices: Rail Centre 1, 305 Edward Street, Brisbane, Queensland 4000, AU
