pune, Maharashtra, India · On-site
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing a…
Skills: AI Integration, Prompt Engineering, CRM Systems, CMDB, ITSM
Miami, Florida, United States · Remote OK
$180k–$210k/yr
Company Description QAD | Redzone is building the next generation of manufacturing software — software that doesn't just record what happened, but helps customers make better operational decisions in real time. As we exp…
Skills: Product Operations, New Product Introduction, Stage-Gate Process, Portfolio Prioritization, AI Governance
London, England, United Kingdom · Remote Solely
Company Description QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars…
Skills: Calendar Management, International Travel Coordination, Executive Support, Stakeholder Management, Google Suite
Miami, Florida, United States · Remote OK
$85k–$110k/yr
Company Description QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars…
Skills: Calendar Management, Travel Coordination, Executive Support, Stakeholder Management, Google Suite
London, England, United Kingdom · Remote Solely
Company Description QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars…
Skills: Calendar Management, International Travel Coordination, Executive Support, Stakeholder Management, Google Suite
pune, Maharashtra, India · Hybrid
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing a…
Skills: Product Operations, Product Launch, Adoption Analytics, KPI Governance, SQL
pune, Maharashtra, India · Hybrid
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing a…
Skills: AI Evaluation, LLM-as-judge, RAG, SQL, Python
Miami, Florida, United States · Hybrid
$70k–$80k/yr
Company Description QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-d…
Skills: B2B SaaS Sales, Outbound Prospecting, Inbound Qualification, Lead Generation, Salesforce
Ciudad de México, Mexico · Remote OK
Company Description QAD Inc., owned by leading private equity firm Thoma Bravo, is a provider of cloud-based ERP software and services for global manufacturers. As a Thoma Bravo portfolio company, QAD is executing a focu…
Skills: Analytical Skills, Project Management, AI Transformation, Business Operations, KPI Analysis
Ciudad de México, Mexico · Remote OK
Company Description QAD is a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the su…
Skills: AI Architecture, Python, JavaScript, Salesforce, API Integration
pune, Maharashtra, India · Hybrid
Company Description Help us build the "System of Action" that supercharges global manufacturing teams. QAD is entering a high-velocity era to architect the world’s first AI-native, agentic ERP. We are moving beyond legac…
Skills: Enterprise Integration Architecture, AI-Native Development, ERP-Agnostic Connectivity, Canonical Data Model, REST
Miami, Florida, United States · Remote OK
$75k–$90k/yr
Company Description QAD is building a world-class SaaS company, providing enterprise software solutions globally. We are a virtual-first company, enabling our team to work primarily from home, while fostering a collabora…
Skills: Demand Generation, Account-Based Marketing, Marketo, Salesforce, B2B Marketing
Pune, Maharashtra, India · Remote OK
Company Description QAD is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. At QAD, we help customers transform and innovate through modern cloud platforms,…
Skills: AI Transformation, Enterprise Automation, Digital Transformation, Product Management, Technology Strategy
Pune, Maharashtra, India · On-site
Company Description QAD is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. At QAD, we help customers transform and innovate through modern cloud platforms,…
Skills: AI Transformation, Enterprise Automation, Digital Transformation, Product Management, Technology Strategy
pune, Maharashtra, India · Hybrid
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing a…
Skills: ERP Support, Progress DBA, Linux Administration, SQL, Unix Shell Scripting
pune, Maharashtra, India · On-site
Company Description QAD is a leading provider of ERP solutions purpose-built for manufacturing industries — automotive, life sciences, food & beverage, high tech, and industrial. Serving thousands of global manufacturers…
Skills: Product Roadmap Management, AI Product Lifecycle, User Story Development, Backlog Management, SMART Goal Setting
Chicago, Illinois, United States · Remote OK
$135k–$160k/yr
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing a…
Skills: ERP Sales, Pre-Sales, Software Demonstrations, Client Discovery, Manufacturing Process Knowledge
Ciudad de México, Mexico · Remote OK
Company Description Redzone is the #1 Connected Workforce Solution for manufacturers big and small. We work to improve efficiency in plants, provide coaching for best practices, and enable the front-line worker to improv…
Skills: Python, FastAPI, Pydantic, Prompt Engineering, Model Context Protocol
pune, Maharashtra, India · Hybrid
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing a…
Skills: Instructional Design, Training Delivery, LMS Administration, Content Development, Stakeholder Collaboration
pune, Maharashtra, India · On-site
Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing a…
Skills: AI Integration, Software Development, CRM Systems, ITSM Systems, CMDB
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Analyze complex business problems to align operational processes with enterprise systems, focusing on CRM and CMDB platforms. Implement AI tools and automation to improve support routing, document summarization, and overall system efficiency.
Requires a degree in engineering, computer science, or a related field with over 5 years of experience in DevOps and AI integration. Must have at least 2 years of experience with CRM, ITSM, and CMDB systems along with strong programming skills in web-based technologies.
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
Independently analyzes complex business and operational problems where solutions are not readily apparent, requiring evaluation of multiple business options, process trade-offs, and operational constraints. Translates complex global support requirements into clearly defined functional specifications and business configurations. Accountable for the end-to-end alignment of business processes to enterprise systems, including requirement scoping, mapping, testing, configuration verification, and post-implementation functional support.
Brings hands-on proficiency in the practical application and integration of AI tools, leveraging power user prompt engineering, notification wrappers, and existing vendor algorithms to introduce operational efficiencies and inject smart workflow automation into document summarization and support routing.
Applies seasoned professional judgment and broad analytical systems knowledge to enforce standard software architecture, focusing on core CRM and CMDB platforms to prioritize vanilla application configurations over heavy custom development and code modifications. Proactively identifies opportunities to improve system performance, reliability, and efficiency through targeted configuration enhancements and out-of-the-box automation, particularly within evolving and changing infrastructure. Operates with minimal supervision, following established architectural standards and policies, while determining appropriate methods and techniques to achieve desired business outcomes.
Given that QAD’s Support organization operates in a 24×7 global environment, this role requires flexibility in scheduling. The position is primarily aligned to early AMS core business hours, with regular overlap required to support APAC and EMEA teams. Occasional adjustments to work hours may be necessary to support critical incidents, releases, or time-sensitive initiatives. This flexibility is essential to ensuring continuity of service and effective support for QAD’s global customer base.
1. Adapt functional configurations and system alignments to newer software versions by executing, testing, and implementing appropriate out-of-the-box platform parameters..
2. Assess and analyze business process needs; work on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Exercises judgment in selecting methods, analytical techniques, practical AI automation capabilities, and evaluation criteria for obtaining results. Contribute to the team through implementation efforts, including requirements gathering, data tool mapping, build testing, documentation, and user acceptance go-live activities.
3. Work closely with Support and Cloud to recommend business process changes, based on knowledge of QAD and industry best practices, by researching and identifying appropriate solutions to business requirements. Serving as a liaison between the business unit, department, and IT in translating complex business needs into application software requirements.
4. Provide ongoing system maintenance of multiple Support systems, core CRM databases, and related CMDB instances - ensuring maximum reliability, uptime, and responsiveness to customer service requests. Oversee application governance and distribute release notes and documentation to users, stakeholders, and other interested parties.
5. Other duties as assigned
Education: Graduate degree, or Baccalaureate’s degree in engineering or computer science, or related technology degree. Relevant technology or industry certifications.
Experience: 5+ years in software development (DevOps) processes, including AI integration, 2+ years in supporting and developing Customer Relationship Management (CRM) systems, IT Service Management (ITSM) systems, including 2+ years of a Configuration Management Database (CMDB) and its relationship to asset management is required.
Computer skills: Strong development skills with multiple programming languages and platforms, with emphasis on web-based technologies (APIs, Java, JavaScript, GroovyScript, object oriented skills, web services, event listeners). Experience with Atlassian ecosystem: Jira Data Center, Jira Service Management, Confluence, and Scriptrunner. Experience with CRM Systems: Zendesk, Salesforce, Freshworks. Experience with AI technologies: Co-Pilot, Gemini, Claude, Player Zero, Einstein.
Other knowledge: Experience interpreting user needs and writing or editing functional specifications for new systems, systems changes or system enhancements. Strong problem solving capability is a must. Capable of creating and presenting complex ideas and technical solutions as well as challenging solutions and recommending alternative options. Comfortable leading small teams and workgroups is a plus.
QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
QAD | Redzone is the Manufacturing AI platform built for the mid-market. We bring AI to the systems and people that actually run a plant, embedded in ERP, embedded in the workflow, embedded at the point of decision. Because we believe Systems of Record are not enough. The mid-market manufacturers building the real economy need Systems of Action: technology that senses what's changing, decides what matters, and helps frontline teams act before disruption compounds. Three things make that possible: QAD Adaptive ERP — a modern, cloud-native operational backbone built for manufacturers, not retrofitted from generic enterprise software. Redzone Connected Workforce — the platform that amplifies the people on the floor, turning every shift into a decision-making team and every operator into a continuous-improvement engine. ChampionAI — purpose-built agents embedded directly inside the workflows that drive throughput, margin, and working capital. Mid-market leaders in automotive, industrial, food & beverage, life sciences, and consumer products trust QAD | Redzone to modernize without missing a production day. Speed is the new resilience. In a market where complexity arrives all at once — across labor, supply chains, margins, geopolitics, and technology — the manufacturers who win are the ones with the shortest distance between signal and action. Amplify your workforce. Modernize your ERP. Operate at the speed the real economy demands. Learn more at qad.com. Follow us on Twitter: https://twitter.com/QAD_Community Like our page on Facebook: https://www.facebook.com/QADerp Follow us on Instagram: https://www.instagram.com/qad_community
Offices: 1221 Brickell Avenue, Ste 2110, Miami, FL 33131, US · 67 Epping Road, Sydney, Macquarie Park 2113, AU · Luchthavenlei 7B, Antwerp, 2100, BE · Praça General Gentil Falcão 108, São Paulo, 04571-150, BR · 20th in Lujiazui Software Park lane 91 on Ershan Road, Pudong, Floor, 3, North Tower, Building No 9, Shanghai, Shanghai Municipality 200127, CN
QAD | Redzone is the Manufacturing AI platform built for the mid-market. We bring AI to the systems and people that actually run a plant, embedded in ERP, embedded in the workflow, embedded at the point of decision. Because we believe Systems of Record are not enough. The mid-market manufacturers building the real economy need Systems of Action: technology that senses what's changing, decides what matters, and helps frontline teams act before disruption compounds. Three things make that possible: QAD Adaptive ERP — a modern, cloud-native operational backbone built for manufacturers, not retrofitted from generic enterprise software. Redzone Connected Workforce — the platform that amplifies the people on the floor, turning every shift into a decision-making team and every operator into a continuous-improvement engine. ChampionAI — purpose-built agents embedded directly inside the workflows that drive throughput, margin, and working capital. Mid-market leaders in automotive, industrial, food & beverage, life sciences, and consumer products trust QAD | Redzone to modernize without missing a production day. Speed is the new resilience. In a market where complexity arrives all at once — across labor, supply chains, margins, geopolitics, and technology — the manufacturers who win are the ones with the shortest distance between signal and action. Amplify your workforce. Modernize your ERP. Operate at the speed the real economy demands. Learn more at qad.com. Follow us on Twitter: https://twitter.com/QAD_Community Like our page on Facebook: https://www.facebook.com/QADerp Follow us on Instagram: https://www.instagram.com/qad_community
Offices: 1221 Brickell Avenue, Ste 2110, Miami, FL 33131, US · 67 Epping Road, Sydney, Macquarie Park 2113, AU · Luchthavenlei 7B, Antwerp, 2100, BE · Praça General Gentil Falcão 108, São Paulo, 04571-150, BR · 20th in Lujiazui Software Park lane 91 on Ershan Road, Pudong, Floor, 3, North Tower, Building No 9, Shanghai, Shanghai Municipality 200127, CN
