O'Hara Township, Pennsylvania, United States · On-site
Mid level
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Skills: Estimating, Construction Management, Field Supervision, Quality Control, Contract Management
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Full-time
associate degree, professional certificate
Posted 4d ago
~40 hrs/week
Responsibilities
The role involves responding to service tickets via phone and email to troubleshoot AV issues for clients. Additionally, the analyst will monitor device status and assist the project management team with asset deployment.
Requirements
Candidates must have an associate degree in a technology-related field and at least 2 years of desktop support experience. Proficiency in AV systems and a willingness to obtain Avixa CTS certification are required.
Full job description
We are seeking to add a Technology Solutions Support Analyst to our growing and talented design-build, retail branding and technology solutions firm. This position will support technology and BrandvisionHD clients by responding to email and phone call tickets. Perform troubleshooting phone calls and guide non-technical customers in solving AV issues. Provide proactive support with daily device monitoring and check-ins and assist with asset management and deployment.
Responsibilities
Prompt response to service tickets
Troubleshooting via phone and email
Detailed documentation and tracking of ticket status.
Monitor the status of devices to ensure they are operational and functioning correctly.
Assist project management team with device asset management and deployment
Review and file onsite support pictures and reports
May perform other assignments as necessary
Requirements
Ability to communicate effectively and in a friendly manner via phone
Minimum of AS degree in technology related field (Computer Science, IT, Engineering)
2+ years of desktop support experience
Understanding of AV systems (speakers, microphones, displays, media players, etc)
Customer service focused background. Must be able to work with clients of all skill levels.
Avixa CTS certification or be willing and able to obtain CTS
Proficiency in MS Office Suite
Familiarity with IT ticketing software
We are an equal-opportunity employer, promoting a cooperative, team-oriented environment and empowering all employees to deliver the best in class service for our clients.
#PWCareers
Related keywords
AV SystemsBrandvisionHDAvixa CTSComputer ScienceITEngineeringDesktop SupportAsset ManagementTicketing SoftwareMS OfficeRetail BrandingTechnology Solutions
Strategic Partner for Banks & Credit Unions | Network Optimization through Design-Build, Branding, & Technology
Industry
Construction
Company size
51-200 employees
Founded
1910
Headquarters
Pittsburgh, PA
LinkedIn followers
4,850
PWCampbell is a fourth-generation, family-owned design-build firm specializing in architecture, construction, interior design, branded environments, and technology integration for banks and credit unions. We also provide branch network optimization, site selection, and expansion analysis, helping financial institutions plan, grow, and optimize their branch networks while creating engaging, functional spaces.
With over 115 years of experience, our team guides projects from concept to completion, delivering spaces that are on time, on budget, and aligned with your brand vision. Our Open Door approach ensures a collaborative partnership with clients, providing customized design, technology, and consulting solutions tailored to each financial institution’s unique needs.
Whether it’s a new build, main office renovation, or branch refresh, PWCampbell brings the expertise, creativity, and precision to create environments that educate, engage, and inspire.
Offices: 109 Zeta Drive, Pittsburgh, PA 15238, US · 1957 Pioneer Road, Building A, Huntingdon Valley, PA 19006 , US · 522 Alpha Drive 15238, Pittsburgh, PA 15238, US
Strategic Partner for Banks & Credit Unions | Network Optimization through Design-Build, Branding, & Technology
Industry
Construction
Company size
51-200 employees
Founded
1910
Headquarters
Pittsburgh, PA
LinkedIn followers
4,850
PWCampbell is a fourth-generation, family-owned design-build firm specializing in architecture, construction, interior design, branded environments, and technology integration for banks and credit unions. We also provide branch network optimization, site selection, and expansion analysis, helping financial institutions plan, grow, and optimize their branch networks while creating engaging, functional spaces.
With over 115 years of experience, our team guides projects from concept to completion, delivering spaces that are on time, on budget, and aligned with your brand vision. Our Open Door approach ensures a collaborative partnership with clients, providing customized design, technology, and consulting solutions tailored to each financial institution’s unique needs.
Whether it’s a new build, main office renovation, or branch refresh, PWCampbell brings the expertise, creativity, and precision to create environments that educate, engage, and inspire.
Offices: 109 Zeta Drive, Pittsburgh, PA 15238, US · 1957 Pioneer Road, Building A, Huntingdon Valley, PA 19006 , US · 522 Alpha Drive 15238, Pittsburgh, PA 15238, US