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Lead and manage client support operations within the revenue cycle managed services domain to drive operational excellence. Focus on implementing automation, optimizing processes through Six Sigma, and providing strategic guidance to clients.
Requires a bachelor's degree and at least 6 years of professional experience. Proficiency in oral and written English is mandatory.
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an AR Calling - RCMS - Senior Manager, you will lead and manage client support operations within our Technology Consulting practice, focusing on delivering exceptional solutions and services. As a Senior Manager, you will leverage your skills and professional experience to drive strategic advising and problem-solving initiatives. You will be responsible for leading large projects, innovating processes, and maintaining operational excellence while interacting with clients at a strategic level to drive project success.
In this role at PwC Acceleration Center India, you will motivate and coach teams to solve complex problems, applying sound judgment and developing high-performing, diverse, and inclusive teams. You will have the opportunity to deepen your skills, focusing on staying relevant in the industry. Your ability to craft and convey clear, impactful messages will be crucial in validating outcomes with clients and sharing alternative perspectives. This position offers a dynamic environment where you can grow as a strategic advisor, leveraging your influence and professional network to deliver quality results.
Responsibilities
- Leading operations and solutions projects within the revenue cycle managed services domain
- Driving process optimization and operational excellence through lean process improvement and Six Sigma methodologies
- Implementing automation solutions to enhance operational efficiency and cost-effectiveness
- Developing and executing operations strategies to support client needs and business objectives
- Conducting operational analysis to identify opportunities for business process improvement
- Managing and coaching teams to deliver service excellence and achieve project goals
- Building and maintaining relationships with clients to provide strategic support and operational guidance
- Utilizing analytical thinking and strategic questioning to solve complex operational challenges
- Promoting the adoption of emerging technologies to drive innovation and competitive advantage
- Facilitating process mapping and data collection to support informed decision-making
What You Must Have
- At least a Bachelor's degree
- At least 6 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Leveraging influence in operations and solutions consulting
- Innovating processes for operational excellence and efficiency
- Developing high-performing teams through strategic coaching
- Utilizing automation solutions for business process improvement
- Applying analytical thinking to enhance operational strategies
- Implementing lean process improvement and Six Sigma methodologies
- Excelling in communication and relationship building with clients
- Key Responsibilities:
Client Management
Operational Leadership
Strategic Planning
Performance Management
Compliance & Quality Assurance
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Offices: 1 Embankment Place · 300 Madison Ave, New York, NY 10017, US · 1730 Pennsylvania Ave NW, Washington, DC 20006, US · 8 Cross St, Singapore, Singapore 048424, SG · Paseo de la Castellana, 259B, Madrid, Community of Madrid 28046, ES
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Offices: 1 Embankment Place · 300 Madison Ave, New York, NY 10017, US · 1730 Pennsylvania Ave NW, Washington, DC 20006, US · 8 Cross St, Singapore, Singapore 048424, SG · Paseo de la Castellana, 259B, Madrid, Community of Madrid 28046, ES
