Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
Who we are: Proxymity is a pioneering investor communications platform. Our unique, cutting-edge solutions connect global listed companies with their shareholders, via their intermediaries, in real time. This creates a m…
Skills: Client Service, Root Cause Analysis, Stakeholder Management, SLA Management, Process Improvement
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Act as the primary point of contact for clients to resolve enquiries within agreed SLAs and maintain productive stakeholder relationships. Identify opportunities for process and platform improvements while ensuring adherence to Standard Operating Procedures.
Seeking smart and energetic individuals with strong communication skills and the ability to work in a fast-paced environment. Experience in Securities Services, Asset Servicing, or a scale-up environment is highly desirable.
Who we are:
Proxymity is a pioneering investor communications platform. Our unique, cutting-edge solutions connect global listed companies with their shareholders, via their intermediaries, in real time. This creates a more efficient, accurate and transparent communication flow for the industry, whilst our platforms, built on highly scalable technology, provide full compliance with the latest regulations.
Proxymity is here to change the investor communications landscape. Our mission is to make Proxy Voting and other Asset Servicing processes easier and more efficient. Our purpose is to solve complex problems for our customers and add value throughout the investor ecosystem through our connectivity and technology capabilities.
We are a fast-growth scale-up, rapidly growing our global presence and footprint and employee numbers. We are backed by some of the most influential names in the financial industry and have extensive growth plans in place for the future.
What we’re looking for:
Smart, energetic and inquisitive individuals to join our Client Services team in Kuala Lumpur. You will perform a critical role in delivering professional, multi-faceted, first-class client service to our expanding network of customers and partners.
You will become a key contributor throughout the growth phases of Proxymity, supporting various pivotal activities and will have the opportunity to expand and develop your remit and role as the needs of the business continue to grow.
Core Responsibilities:
The core responsibilities for this role include, but are not limited to;
Desirables:
The leading digital investor communications platform
About Proxymity Adopted by 94% of FTSE 100 companies, Proxymity is a leading digital investor communications platform that connects issuers, intermediaries, and investors directly in real time. Our technology replaces manual, fragmented and paper-based processes with secure, authenticated digital connectivity across the shareholder communications chain, delivering faster processing, greater accuracy and end-to-end transparency. Our Solutions Proxymity Vote Connect A digital proxy voting platform serving intermediary banks, custodians and brokers. Vote Connect enables real-time distribution of meeting announcements, vote instructions, and vote confirmations through a direct, authenticated network. Proxymity Vote Connect North America A purpose-built digital proxy voting solution for the US and Canadian markets, enabling intermediaries and investors to vote at general meetings with greater speed, accuracy, and transparency. Proxymity Shareholder Insights A shareholder reporting suite for issuers and issuer agents, delivering enhanced visibility into shareholder ownership, voting behaviour and engagement. Proxymity Shareholder Disclosure A fully automated shareholder disclosure solution for intermediaries, custodians and banks, enabling secure, accurate and compliant processing of disclosure requests across multiple jurisdictions. Our Story Founded by Dean Little and Jonathan Smalley, Proxymity was developed within Citi’s ICG Securities Services business. Today, we are backed by a consortium of the world’s largest financial institutions managing over $200 trillion in assets under custody, including BNY, BNP Paribas, BetaNXT, Citi, Computershare, Deutsche Bank, Deutsche Börse, HSBC, JP Morgan, MUFG and State Street. Recent Awards “Innovation in Digital Proxy Voting” & “Outstanding Technology Provider” - Global Custodian Magazine Global Locations London | Manchester | New York | Melbourne | Kuala Lumpur | Tel Aviv
Offices: 7-12 Noel Street, 3rd Floor, Waverley House, London, England W1F 8GQ, GB · Yigal Alon St 114, Tel Aviv-Yafo, 6744320, IL · 42 Fountain Street, Manchester, England M2 2BE, GB · Melbourne, AU
The leading digital investor communications platform
About Proxymity Adopted by 94% of FTSE 100 companies, Proxymity is a leading digital investor communications platform that connects issuers, intermediaries, and investors directly in real time. Our technology replaces manual, fragmented and paper-based processes with secure, authenticated digital connectivity across the shareholder communications chain, delivering faster processing, greater accuracy and end-to-end transparency. Our Solutions Proxymity Vote Connect A digital proxy voting platform serving intermediary banks, custodians and brokers. Vote Connect enables real-time distribution of meeting announcements, vote instructions, and vote confirmations through a direct, authenticated network. Proxymity Vote Connect North America A purpose-built digital proxy voting solution for the US and Canadian markets, enabling intermediaries and investors to vote at general meetings with greater speed, accuracy, and transparency. Proxymity Shareholder Insights A shareholder reporting suite for issuers and issuer agents, delivering enhanced visibility into shareholder ownership, voting behaviour and engagement. Proxymity Shareholder Disclosure A fully automated shareholder disclosure solution for intermediaries, custodians and banks, enabling secure, accurate and compliant processing of disclosure requests across multiple jurisdictions. Our Story Founded by Dean Little and Jonathan Smalley, Proxymity was developed within Citi’s ICG Securities Services business. Today, we are backed by a consortium of the world’s largest financial institutions managing over $200 trillion in assets under custody, including BNY, BNP Paribas, BetaNXT, Citi, Computershare, Deutsche Bank, Deutsche Börse, HSBC, JP Morgan, MUFG and State Street. Recent Awards “Innovation in Digital Proxy Voting” & “Outstanding Technology Provider” - Global Custodian Magazine Global Locations London | Manchester | New York | Melbourne | Kuala Lumpur | Tel Aviv
Offices: 7-12 Noel Street, 3rd Floor, Waverley House, London, England W1F 8GQ, GB · Yigal Alon St 114, Tel Aviv-Yafo, 6744320, IL · 42 Fountain Street, Manchester, England M2 2BE, GB · Melbourne, AU
