Manila, Metro Manila, Philippines · On-site
Role Overview The CX Manager is a Philippines-based, forward-deployed role responsible for managing high-demand, strategic client accounts. This role ensures that large-volume clients are supported effectively. Acting as…
Skills: Customer Experience, Account Management, Stakeholder Management, Communication, Prioritization
Manila, Metro Manila, Philippines · Remote OK
Role Overview The Content Producer is responsible for planning, creating, and managing digital and video content that supports Proto's marketing, branding, and business growth initiatives. This role focuses on producing …
Skills: Content Creation, Video Production, Video Editing, Digital Marketing, Adobe Premiere Pro
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Manage high-demand strategic client accounts by embedding into workflows to reduce reactive support and streamline operations. Coordinate with internal teams to translate client requirements into actionable improvements and maintain account health.
Requires over 3 years of experience in Customer Experience or Account Management, specifically supporting enterprise or high-volume clients. Must have a background in SaaS, AI, or tech-enabled services with knowledge of LLMs and NLPs.
Serve as the go-to CX owner for strategic, high-volume accounts of the company
Directly works with the senior CX team members by absorbing repetitive and high-frequency requests
Embed into client workflows to anticipate needs and reduce reactive support volume
Coordinate with CX team members to optimize involvement as a back-up workforce
Translate client requirements into clear internal actions across departments - Operations, Growth and R&D
Identify recurring issues and implement process improvements or automation
Maintain strong client relationships while enforcing structured and sustainable workflows and compliance
Monitor account health and proactively mitigate risks
3+ years experience in Customer Experience or Account Management
Experience supporting high-volume or enterprise clients
Strong ability to manage stakeholders
Excellent communication skills (fluent English, written and verbal)
Highly organized with strong prioritization and problem-solving skills
Comfortable working in fast-paced environments
Experience in SaaS, AI, or tech-enabled services is a must
Knowledgeable in LLMS and NLPs
We are Proto, a technological consultancy that brings ideas to digital fruition. Our skill sets and years of experience enable us to produce world-class work product. We pride ourselves on our high standard of quality and, quite frankly, can't imagine doing anything else.
Offices: 654a Natoma Street, San Francisco, CA 94103, US
View all jobs at ProtoWe are Proto, a technological consultancy that brings ideas to digital fruition. Our skill sets and years of experience enable us to produce world-class work product. We pride ourselves on our high standard of quality and, quite frankly, can't imagine doing anything else.
Offices: 654a Natoma Street, San Francisco, CA 94103, US
View all jobs at Proto